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Added 1 month ago
KM
AI Engineer/Ingénieur(e) en intelligence artificielle
KPI Mining Solutions
Montréal-Ouest, QC
- Full-time
Strong programming skills in Python and ML frameworks (e.g., PyTorch, TensorFlow, HuggingFace)
Added 1 month ago
N
Customer Solutions Dealer Experience Business Analyst
Napoleon
Barrie, ON
- Full-time
Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and…
Added 1 month ago
M
Director of Event Planning
Marriott
Ottawa, ON
- Full-time
…team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the…
Added 1 month ago
Field Service Technician
Path Robotics
Toronto, ON
Conduct preventive maintenance, troubleshooting, and repairs on automation equipment and cells, both locally and at customer sites.
Added 1 month ago
PR
Field Service Technician
Path Robotics
Toronto, ON
- Full-time
Conduct preventive maintenance, troubleshooting, and repairs on automation equipment and cells, both locally and at customer sites.
Added 1 month ago
Associate Software Engineer
Infoblox
Burnaby, BC
We are looking for an Associate Software Engineer to join our Universal Asset Insights team, located in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will…
Added 1 month ago
CT
SMT Operator – Afternoon Shift – Guelph, ON Canada
Connect Tech Inc.
Guelph, ON
- Full-time
…technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our…
Added 1 month ago
TH
Systems Analyst III
TELUS Health
Toronto, ON
- Full-time
The Associate Implementation Analyst plays a key role in designing and configuring our benefits solutions for clients. You'll partner with senior team members to translate business…
Added 1 month ago
GF
Group Fitness Instructor - Barre - North York Weston and 401
GoodLife Fitness
Toronto, ON
- Part-time
Provides instruction of a high quality, safe and enjoyable experience that embodies the essence of the programming assigned and meets GoodLife’s standard of delivery, in all Group Fitness…
Added 1 month ago
MI
Manufacturing Engineer
Magna International
Toronto, ON
- Full-time
Appropriate presentation skills for customer interface
Added 1 month ago
PG
Technical Services Engineer
Perseus Group, Constellation Software
Canada
- Full-time
Technical Services Engineers + Local IT resolve direct customer issues by support with technical knowledge to fix software and hardware configuration issues. The organization usually hire…
Added 1 month ago
A
Responsable Architecte IA (Intelligence Artificielle)
Avanade
Montreal, QC
- Full-time
Partner closely with our AI, IoT, and Intelligent Automation team and Solution Architects to translate the customer's business requirements to define AI & IoT value proposition and solution…
Added 1 month ago
A
Software Development Engineer, AFT Outbound Flow
Amazon
Toronto, ON
- Full-time
…is processed and stowed to ensure its readiness to fulfill customer orders. Once the order is placed the inventory is picked and the customer shipment flows through various manual and…
Added 1 month ago
HD
Associate Property Manager
Harvard Developments
Calgary, AB
- Full-time
Harvard Developments Corporation has an immediate opening for an Associate Property Manager to join our team in Calgary, Alberta. Harvard is a full-service real estate management company…
Added 1 month ago
D
Vice-President or Associate, Equity Derivatives & Analytics
Desjardins
Montreal, QC
- Full-time
…innovative quantitative solutions. The level of the position, Associate or Vice-President, will be determined based on the successful candidate's experience. As Vice-President or Associate,…
Added 1 month ago
Software Development Engineer, AFT Outbound Flow
Amazon
Toronto, ON
…is processed and stowed to ensure its readiness to fulfill customer orders. Once the order is placed the inventory is picked and the customer shipment flows through various manual and…
Added 1 month ago
Associate Property Manager
Harvard
Calgary, AB
Harvard Developments Corporation has an immediate opening for an Associate Property Manager to join our team in Calgary, Alberta. Harvard is a full-service real estate management company…
Added 1 month ago
Field Service Technician
Salvagnini America, Inc.
Winnipeg, MB
…processing equipment and automated manufacturing systems at customer…
Added 1 month ago
R
Associate IT Developer
RhythmQ
Remote, Canada
- $58,000 to $62,000 CAD / year
- Full-time
- Remote
The Associate IT Developer will work within the R&D and Engineering team to develop and support RQ products that includes web and mobile platforms. You will closely work with internal teams…
Added 1 month ago
HR
Associate Product Manager / Associate Game Producer - Casino Games
Hard Rock Digital
Remote, Canada
- Full-time
- Remote
…technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting…
Added 1 month ago
A
AI Architect, Manager
Avanade
Toronto, ON
- Full-time
Partner closely with our AI, IoT, and Intelligent Automation team and Solution Architects to translate the customer's business requirements to define AI & IoT value proposition and solution…
Added 1 month ago
NR
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON
- Full-time
Microsoft Certified: Azure Developer Associate (AZ-204)
Added 1 month ago
NR
Senior Data Platform Engineer
Norton Rose Fulbright
Calgary, AB
- Full-time
Microsoft Certified: Azure Developer Associate (AZ-204)
Added 1 month ago
Associate or Vice President Full Stack Engineer
BMO
Toronto, ON · FCP
Programming language proficiency in Python, JavaScript/TypeScript, with familiarity in C#, Scala, or Java
Added 2 months ago
N
Bilingual (English/French) Associate Director, Retail Analytics
NielsenIQ
Toronto, ON · Montreal, Québec
- Full-time
…challenges across pricing, promotion, assortment, merchandising, and customer growth. Our teams combine advanced analytics, industry expertise, and consultative problem-solving to create…

Perseus Group, Constellation Software

Technical Services Engineer

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

The Technical Services Engineers + Local IT delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

The Technical Services Engineers + Local IT is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by senior service resources from other departments.

Technical Services Engineers + Local IT fixes the cases informed by consumers or customers. The Technical Services Engineers + Local IT typically offer the first point of contact with the client. During the incident resolving process, Technical Services Engineers + Local IT work with other experts, vendors, and specialists to solve the incidents for the customers.

Technical Services Engineers + Local IT also provision of articles for users in the self-service site, update requirements, and look up the status of requests.

Technical Services Engineers + Local IT must perform multiple functions effectively and simultaneously. Duties of Technical Services Engineers + Local IT may vary, but core responsibilities include the following: 

Technical Services Engineers + Local IT play an administration function within the organization. Not limited to Desktop Support & Administration, Network Administration, Recommend, Acquire and deploy new hardware for staff.

Technical Services Engineers + Local IT with regards to the Hosting Initiative build out the server infrastructure required to Host our customers environments in 3rd party cloud. Monitor and Maintain the server infrastructure for performance, reliability and availability. Provision backup and disaster recovery services for clients on the hosting initiative.

 Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of the issues relating to both software and hardware. The documentation and or video is to be attached to the ticket in the CRM application. Technical Services Engineers + Local IT must be accurate and professional in their time entry descriptions to facilitate Customer Invoicing. Technical Services Engineers + Local IT maintain and develop documentation that is shared with the customers IT group. In addition Technical Service Engineers must develop and maintain internal guides and checklists to insure proper installing and deployment.

Create and forward purchase order for recommended Hardware Purchases.

Create and forward Work Orders for billable engagements.

Manage Support Requests

A significant responsibility of Technical Services Engineers + Local IT is to manage support and billable requests that can come through a range of networks, such as meeting, email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Technical Services Engineers + Local IT must also maintain support tracking systems. 

Resolve Technical Issues

Technical Services Engineers + Local IT must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems. 

Accelerate Complex Cases

Technical Services Engineers + Local IT often must accelerate customer support requests to higher-level IT System Architects if they are unable to resolve a particular issue on their own. Technical Services Engineers + Local IT will provide higher level IT specialists with details about the issue so that they can resolve it effectively. 

Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of issues relating to both software and hardware. 

Training

Provide education to new customers on the technical aspects of the Software applications, maintenance and deployment. Ensure the customer can maintain the Infrastructure and Platform required to run the Software effectively and optimally. In addition provide peer to peer training to create subject matter experts with the group.

Educational Requirements & Future Outlook

Technical Services Engineers + Local IT must have some kind of degree in Computer Science or a related discipline. 

Certifications

When it comes to Technical Services Engineers + Local IT, there are many numbers of certificate and certification programs that focus more or less exclusively on the technical aspect of the platform, and the different job roles it helps. The higher number of credentials that they can acquire will confirm the senior level of technical support.

Certifications, such as MCSA, PCCSA can help take your career to greater heights. 

Skills

Technical Services Engineers + Local IT  resolve direct customer issues by support with technical knowledge to fix software and hardware configuration issues. The organization usually hire applicants with at least an associate’s degree, along with the below skills:

Technical expertise – as they regularly play a direct role in fixing a client’s problems, Technical Services Engineers + Local IT need excellent technical and system expertise
Problem-resolving abilities – Technical Services Engineers + Local IT are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems
Communication – operational message is key in this role since Technical Services Engineers + Local IT required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware configuration problems
Time administration – Technical Services Engineers + Local IT requires excellent time management aids and should be able to set priorities when covering multiple issues
Team partnership – Technical Services Engineers + Local IT routinely work with customer IT personnel to resolve user issues, so they need to collaborate with team members and coworkers

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$63,000.00 - CAD$77,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

#HB HO

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More about this job

Responsibilities

The Technical Services Engineer provides primary incident resolution, hardware and software maintenance, and server infrastructure management for clients. They act as the first point of contact for support requests while maintaining comprehensive documentation and providing user training.

Requirements

Candidates must hold at least an associate's degree in Computer Science or a related discipline. Proficiency in technical troubleshooting, system administration, and effective communication is required, with professional certifications like MCSA or PCCSA considered an asset.

Skills

Technical support
Hardware maintenance
Network administration
Desktop support
Server infrastructure
Troubleshooting
Customer service
Documentation
Time management
Problem-solving
Communication
Backup and disaster recovery
Cloud hosting
CRM software
Deployment
Training

Visa sponsorship

Not detected in the job text

Keywords

Technical Services Engineer
IT Support
Desktop Support
Network Administration
Server Infrastructure
Cloud Hosting
Backup
Disaster Recovery
CRM
Hardware Deployment
Software Configuration
MCSA
PCCSA
Incident Resolution
Technical Documentation
Customer Service
Troubleshooting
System Administration
Software Development
IT Infrastructure

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