Jobs in Canada

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Added 1 hour ago
Senior Infrastructure, Network & Operations Engineer
Insight Global
Toronto, ON · Scarborough, ON
Contract
Insight Global is seeking a Senior Infrastructure, Network & Operations Engineer to join DLCG Mortgage Group following its recent acquisition of a leading fintech company. This is a…
Added 1 hour ago
Technical Services Engineer
Perseus Group, Constellation Software
Canada
Full-time
…organization. Not limited to Desktop Support & Administration, Network Administration, Recommend, Acquire and deploy new hardware for…
Added 2 hours ago
systems integration engineer - software
iSteer
Toronto, ON
Full-time
Develop process and network models to optimize architecture
Added 2 hours ago
Responsable Architecte IA (Intelligence Artificielle)
Avanade
Montreal, QC
Full-time
…role you will need to be confident in leveraging our global network (across Accenture, Microsoft, & our Partners), working together and openly sharing ideas, knowledge, and resources. You…
Added 3 hours ago
Test Automation Engineer
Accenture
Mississauga, ON
Full-time
…unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our…
Added 3 hours ago
Test Automation Engineer
Accenture
Mississauga, ON
Full-time
…unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our…
Added 4 hours ago
Solutions Designer- Canada Public Sector, Federal
Cisco
Ottawa, ON · Kanata, Ontario
Full-time
Cisco is seeking a Solutions Engineer based in the National Capital Region to work with customers across the Canadian Federal public sector.
Added 7 hours ago
Staff Software Engineer, AI Platform
Redpanda Data
Canada
Full-time
We’re looking for an experienced Staff Software Engineer to help architect and build the systems that power Redpanda’s vision for the Agentic Data Plane (ADP), while also shaping the…
Added 9 hours ago
Cybersecurity Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…job outcomes. They are seeking an entry-level Cybersecurity Engineer to monitor security incidents, perform vulnerability assessments, and collaborate with engineering teams to enhance…
Added 9 hours ago
Junior Data Engineer
OMD
Toronto, ON
Full-time
As a Junior Data Engineer, you will support the execution of our dashboarding roadmap and contribute to ongoing data operations. With guidance from Data Engineering senior stakeholders and…
Added 10 hours ago
Cyber Security Co-op/Intern – JEDI Partnership
TD
Toronto, ON
Full-time
…critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and…
Added 10 hours ago
Senior DevOps Engineer
Motorola Solutions
Vancouver, BC
Full-time
We are seeking a highly experienced and passionate Senior DevOps Engineer to join our team. In this pivotal role, you will be instrumental in evaluating, consolidating, and designing the…
Added 10 hours ago
Cyber Security Co-op/Intern – JEDI Partnership
TD
Toronto, ON
Full-time
…critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and…
Added 10 hours ago
AI DevOps Specialist (AI Enablement & Secure DevOps)
Celestica International LP
Toronto, ON
Google Cloud Professional DevOps Engineer or Professional Cloud Architect
Added 11 hours ago
Semiconductor Packaging Modeling and Simulation Engineer
onsemi
Waterloo, ON
Full-time
…Canada. As a semiconductor packaging modeling and simulation engineer, you will have the opportunities to support new power module development and new product design, assembly and process,…
Added 11 hours ago
Infrastructure Architect
123Dentist
Toronto, ON
$150,000 to $175,000 CAD / year
Full-time
The Infrastructure Architect is the senior technical engineer for 123Dentist’s server, identity, cloud, and network infrastructure, combining deep hands-on design and engineering with…
Added 11 hours ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
Work with customer identity, cloud, network, and security teams to establish permissions, managed identities, service principals, and least-privilege role assignments.
Added 11 hours ago
Network Engineer -Data Center
KPG99 INC
Montreal, QC
Contract
5–7+ years of experience in enterprise/data center network engineering
Added 11 hours ago
Integrator engineer
Tata Consultancy Services
Montreal, QC
Full-time
d. Network Security Principles and best practices.
Added 11 hours ago
Network Engineer SD WAN with AWS
Zodiac Solutions, Inc
Montreal, QC
Full-time
Added 11 hours ago
EUC Infrastructure Engineer- Windows/IAM
Galent
Toronto, ON
Contract
Role : EUC Infrastructure Engineer- Windows/IAM
Added 11 hours ago
Senior Network Engineer
Kepler Communications Inc.
Canada
Full-time
…operate Kepler’s internal corporate networks (on-premises and cloud). The ideal candidate will have extensive hands-on experience with complex networks and will fully embrace software and…
Added 11 hours ago
Network Operations Engineer
Cognizant
Vancouver, BC
Full-time
The Network Operations Engineer (L2) is responsible for advanced troubleshooting, incident ownership, service restoration, and operational support across retail stores, distribution…
Added 11 hours ago
Senior DevOps Engineer
Motorola Solutions
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
We are seeking a highly experienced and passionate Senior DevOps Engineer to join our team. In this pivotal role, you will be instrumental in evaluating, consolidating, and designing the…
Added 11 hours ago
Cybersecurity Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…job outcomes. They are seeking an entry-level Cybersecurity Engineer to monitor security incidents, perform vulnerability assessments, and collaborate with engineering teams to enhance…

Perseus Group, Constellation Software

Technical Services Engineer

Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

The Technical Services Engineers + Local IT delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

The Technical Services Engineers + Local IT is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by senior service resources from other departments.

Technical Services Engineers + Local IT fixes the cases informed by consumers or customers. The Technical Services Engineers + Local IT typically offer the first point of contact with the client. During the incident resolving process, Technical Services Engineers + Local IT work with other experts, vendors, and specialists to solve the incidents for the customers.

Technical Services Engineers + Local IT also provision of articles for users in the self-service site, update requirements, and look up the status of requests.

Technical Services Engineers + Local IT must perform multiple functions effectively and simultaneously. Duties of Technical Services Engineers + Local IT may vary, but core responsibilities include the following: 

Technical Services Engineers + Local IT play an administration function within the organization. Not limited to Desktop Support & Administration, Network Administration, Recommend, Acquire and deploy new hardware for staff.

Technical Services Engineers + Local IT with regards to the Hosting Initiative build out the server infrastructure required to Host our customers environments in 3rd party cloud. Monitor and Maintain the server infrastructure for performance, reliability and availability. Provision backup and disaster recovery services for clients on the hosting initiative.

 Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of the issues relating to both software and hardware. The documentation and or video is to be attached to the ticket in the CRM application. Technical Services Engineers + Local IT must be accurate and professional in their time entry descriptions to facilitate Customer Invoicing. Technical Services Engineers + Local IT maintain and develop documentation that is shared with the customers IT group. In addition Technical Service Engineers must develop and maintain internal guides and checklists to insure proper installing and deployment.

Create and forward purchase order for recommended Hardware Purchases.

Create and forward Work Orders for billable engagements.

Manage Support Requests

A significant responsibility of Technical Services Engineers + Local IT is to manage support and billable requests that can come through a range of networks, such as meeting, email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Technical Services Engineers + Local IT must also maintain support tracking systems. 

Resolve Technical Issues

Technical Services Engineers + Local IT must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems. 

Accelerate Complex Cases

Technical Services Engineers + Local IT often must accelerate customer support requests to higher-level IT System Architects if they are unable to resolve a particular issue on their own. Technical Services Engineers + Local IT will provide higher level IT specialists with details about the issue so that they can resolve it effectively. 

Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of issues relating to both software and hardware. 

Training

Provide education to new customers on the technical aspects of the Software applications, maintenance and deployment. Ensure the customer can maintain the Infrastructure and Platform required to run the Software effectively and optimally. In addition provide peer to peer training to create subject matter experts with the group.

Educational Requirements & Future Outlook

Technical Services Engineers + Local IT must have some kind of degree in Computer Science or a related discipline. 

Certifications

When it comes to Technical Services Engineers + Local IT, there are many numbers of certificate and certification programs that focus more or less exclusively on the technical aspect of the platform, and the different job roles it helps. The higher number of credentials that they can acquire will confirm the senior level of technical support.

Certifications, such as MCSA, PCCSA can help take your career to greater heights. 

Skills

Technical Services Engineers + Local IT  resolve direct customer issues by support with technical knowledge to fix software and hardware configuration issues. The organization usually hire applicants with at least an associate’s degree, along with the below skills:

Technical expertise – as they regularly play a direct role in fixing a client’s problems, Technical Services Engineers + Local IT need excellent technical and system expertise
Problem-resolving abilities – Technical Services Engineers + Local IT are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems
Communication – operational message is key in this role since Technical Services Engineers + Local IT required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware configuration problems
Time administration – Technical Services Engineers + Local IT requires excellent time management aids and should be able to set priorities when covering multiple issues
Team partnership – Technical Services Engineers + Local IT routinely work with customer IT personnel to resolve user issues, so they need to collaborate with team members and coworkers

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$63,000.00 - CAD$77,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected].

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More about this job

Responsibilities

The Technical Services Engineer provides primary incident resolution, hardware and software maintenance, and server infrastructure management for clients. They act as the first point of contact for support requests while maintaining comprehensive documentation and providing user training.

Requirements

Candidates must hold at least an associate's degree in Computer Science or a related discipline. Proficiency in technical troubleshooting, system administration, and effective communication is required, with professional certifications like MCSA or PCCSA considered an asset.

Skills

Technical support
Hardware maintenance
Network administration
Desktop support
Server infrastructure
Troubleshooting
Customer service
Documentation
Time management
Problem-solving
Communication
Backup and disaster recovery
Cloud hosting
CRM software
Deployment
Training

Visa sponsorship

Not detected in the job text

Keywords

Technical Services Engineer
IT Support
Desktop Support
Network Administration
Server Infrastructure
Cloud Hosting
Backup
Disaster Recovery
CRM
Hardware Deployment
Software Configuration
MCSA
PCCSA
Incident Resolution
Technical Documentation
Customer Service
Troubleshooting
System Administration
Software Development
IT Infrastructure

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