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Added 2 hours ago
AI Platform Engineering Lead
AGF Management
Toronto, ON
Full-time
The role works closely with AI Forward Deployed Engineers and other technical teams to connect AI workloads to governed enterprise data, ensuring every deployed agent and model is…
Added 2 hours ago
Forward Deployed AI Engineer
AGF Management
Toronto, ON
Full-time
The Forward Deployed AI Engineer is a hands-on technical expert responsible for partnering directly with business stakeholders to identify opportunities, design solutions, and build…
Added 2 hours ago
Software Developer - Full Stack - Senior - RQ11443
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Software Developer – Full Stack – Senior with strong hands-on experience developing large-scale, production business applications using Java for…
Added 12 hours ago
Senior Software Engineer, Multiple Teams
Relay
Remote, Canada
Full-time · Remote
…reinvent banking, and we’re looking for a curious, impact-driven Senior Software Engineer to join our growing team – someone who thrives on taking smart risks, experimenting boldly, and…
Added 16 hours ago
Software Developer - Full Stack - Senior - RQ11443
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Software Developer – Full Stack – Senior with strong hands-on experience developing large-scale, production business applications using Java for…
Added 16 hours ago
Software Developer - Full Stack - Senior - RQ11443
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Software Developer – Full Stack – Senior with strong hands-on experience developing large-scale, production business applications using Java for…
Added 22 hours ago
Senior ServiceNow Engineer
EQ Bank
Toronto, ON
Full-time
The Senior ServiceNow Engineer will be a part of Equitable Bank’s ServiceNow Centre of Excellence. The primary responsibilities of this role will include designing, developing, and…
Added 23 hours ago
Senior ServiceNow Engineer
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior ServiceNow Engineer will be a part of Equitable Bank’s ServiceNow Centre of Excellence. The primary responsibilities of this role will include designing, developing, and…
Added 23 hours ago
Senior Data Engineer (DBX)
Munich Re
Toronto, ON
As a Senior Data Engineer (DBX), you will design and deliver scalable data solutions for high-volume, complex data. You will lead technical design, build reliable data flows, and establish…
Added 1 day ago
Software Developer - Full Stack - Senior - RQ11443
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Software Developer – Full Stack – Senior with strong hands-on experience developing large-scale, production business applications using Java for…
Added 1 day ago
Technical Services Engineer
Perseus Group, Constellation Software
Canada
Full-time
…the scope of their capability or responsibility are fixed by senior service resources from other…
Added 1 day ago
Senior Software Engineer
Magnet Forensics
Canada
Full-time
We are looking for a Senior Software Engineer to join the Nexus team, responsible for delivering capabilities across Nexus and the broader Magnet One (M1) platform. You will help build and…
Added 2 days ago
Lead Platform Engineer (DevOps & MLOps)
Shore Consulting
Toronto, ON
Full-time
Reporting to the Director, Platform Services, the Lead DevOps Engineer is a senior, hands-on technical leader responsible for building, operating, and continuously improving Afflo’s…
Added 2 days ago
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
Full-time
As the Cloud Infrastructure and DevSecOps Engineer, you will own the end-to-end cloud infrastructure and deployment pipeline for InfoTrack Canada. You will unblock critical environment…
Added 2 days ago
AI Mobile Engineer- IOS
Zafin
Toronto, ON
Full-time
The AI Mobile Engineer- IOS is a senior technical implementation role responsible for leading the design and delivery of production-grade agent solutions. Your primary goal is to translate…
Added 2 days ago
AI Mobile Engineer- IOS
Zafin
Toronto, ON
The AI Mobile Engineer- IOS is a senior technical implementation role responsible for leading the design and delivery of production-grade agent solutions. Your primary goal is to translate…
Added 3 days ago
Principal Forward Deployed Engineer
''
Toronto, ON
Full-time · Other
Position Title: Principal Forward Deployed Engineer
Added 3 days ago
Data Engineering Solutions Architect - Technology Services Group
Optimus SBR
Toronto, ON
Full-time
Continued growth has created an exciting opportunity for a Data Engineering Solutions Architect (Manager/Senior Manager Level) to join our Technology Services Group.
Added 5 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Cortex: XDR Engineer or XSIAM Engineer; IBM QRadar Secuity - Certified Administrator, Deployment Professional; SANS: GCIA, GCIH, GSOC; Splunk, Crowdstrike Falcon - CCFA, CCIS, CCFH, CCCS,…
Added 4 days ago
Senior Performance Testing Engineer
Cognizant
Toronto, ON
$75,000 to $95,000 CAD / year
Full-time
We are seeking a Senior Performance Testing Engineer with hands-on experience in JMeter and Dynatrace to ensure the speed, scalability, and stability of our enterprise applications. In this…
Added 8 days ago
Senior Software Engineer (Conductor)
PocketHealth
Toronto, ON
Full-time
As a Senior Software Engineer, you are a full-stack software engineer who works directly alongside healthcare providers to get Conductor live and to make it matter. You take a signed…
Added 4 days ago
Head of Forward Deployed Engineering (FDE)
Beacon Holdings
Toronto, ON
Full-time
…how they run and grow on one AI-native operating platform. Forward Deployed Engineers are where that platform meets reality. FDEs sit inside the pods with the vertical's product leader, own…
Added 5 days ago
Head of Forward Deployed Engineering (FDE)
Beacon Software
Toronto, ON
Full-time
…how they run and grow on one AI-native operating platform. Forward Deployed Engineers are where that platform meets reality. FDEs sit inside the pods with the vertical's product leader, own…
Added 5 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Cortex: XDR Engineer or XSIAM Engineer; IBM QRadar Secuity - Certified Administrator, Deployment Professional; SANS: GCIA, GCIH, GSOC; Splunk, Crowdstrike Falcon - CCFA, CCIS, CCFH, CCCS,…
Added 5 days ago
Lead Software Engineer – AI, Data Visualization & Platform
Astucemedia
Montreal, QC
Full-time
As Lead Software Engineer – AI, Data Visualization & Platform, you will help bridge architectural vision, product innovation, advanced visualization, and day-to-day engineering execution.

Perseus Group, Constellation Software

Technical Services Engineer

Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

The Technical Services Engineers + Local IT delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

The Technical Services Engineers + Local IT is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by senior service resources from other departments.

Technical Services Engineers + Local IT fixes the cases informed by consumers or customers. The Technical Services Engineers + Local IT typically offer the first point of contact with the client. During the incident resolving process, Technical Services Engineers + Local IT work with other experts, vendors, and specialists to solve the incidents for the customers.

Technical Services Engineers + Local IT also provision of articles for users in the self-service site, update requirements, and look up the status of requests.

Technical Services Engineers + Local IT must perform multiple functions effectively and simultaneously. Duties of Technical Services Engineers + Local IT may vary, but core responsibilities include the following: 

Technical Services Engineers + Local IT play an administration function within the organization. Not limited to Desktop Support & Administration, Network Administration, Recommend, Acquire and deploy new hardware for staff.

Technical Services Engineers + Local IT with regards to the Hosting Initiative build out the server infrastructure required to Host our customers environments in 3rd party cloud. Monitor and Maintain the server infrastructure for performance, reliability and availability. Provision backup and disaster recovery services for clients on the hosting initiative.

 Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of the issues relating to both software and hardware. The documentation and or video is to be attached to the ticket in the CRM application. Technical Services Engineers + Local IT must be accurate and professional in their time entry descriptions to facilitate Customer Invoicing. Technical Services Engineers + Local IT maintain and develop documentation that is shared with the customers IT group. In addition Technical Service Engineers must develop and maintain internal guides and checklists to insure proper installing and deployment.

Create and forward purchase order for recommended Hardware Purchases.

Create and forward Work Orders for billable engagements.

Manage Support Requests

A significant responsibility of Technical Services Engineers + Local IT is to manage support and billable requests that can come through a range of networks, such as meeting, email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Technical Services Engineers + Local IT must also maintain support tracking systems. 

Resolve Technical Issues

Technical Services Engineers + Local IT must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems. 

Accelerate Complex Cases

Technical Services Engineers + Local IT often must accelerate customer support requests to higher-level IT System Architects if they are unable to resolve a particular issue on their own. Technical Services Engineers + Local IT will provide higher level IT specialists with details about the issue so that they can resolve it effectively. 

Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of issues relating to both software and hardware. 

Training

Provide education to new customers on the technical aspects of the Software applications, maintenance and deployment. Ensure the customer can maintain the Infrastructure and Platform required to run the Software effectively and optimally. In addition provide peer to peer training to create subject matter experts with the group.

Educational Requirements & Future Outlook

Technical Services Engineers + Local IT must have some kind of degree in Computer Science or a related discipline. 

Certifications

When it comes to Technical Services Engineers + Local IT, there are many numbers of certificate and certification programs that focus more or less exclusively on the technical aspect of the platform, and the different job roles it helps. The higher number of credentials that they can acquire will confirm the senior level of technical support.

Certifications, such as MCSA, PCCSA can help take your career to greater heights. 

Skills

Technical Services Engineers + Local IT  resolve direct customer issues by support with technical knowledge to fix software and hardware configuration issues. The organization usually hire applicants with at least an associate’s degree, along with the below skills:

Technical expertise – as they regularly play a direct role in fixing a client’s problems, Technical Services Engineers + Local IT need excellent technical and system expertise
Problem-resolving abilities – Technical Services Engineers + Local IT are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems
Communication – operational message is key in this role since Technical Services Engineers + Local IT required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware configuration problems
Time administration – Technical Services Engineers + Local IT requires excellent time management aids and should be able to set priorities when covering multiple issues
Team partnership – Technical Services Engineers + Local IT routinely work with customer IT personnel to resolve user issues, so they need to collaborate with team members and coworkers

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$63,000.00 - CAD$77,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

#HB HO

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More about this job

Responsibilities

The Technical Services Engineer provides primary incident resolution, hardware and software maintenance, and server infrastructure management for clients. They act as the first point of contact for support requests while maintaining comprehensive documentation and providing user training.

Requirements

Candidates must hold at least an associate's degree in Computer Science or a related discipline. Proficiency in technical troubleshooting, system administration, and effective communication is required, with professional certifications like MCSA or PCCSA considered an asset.

Skills

Technical support
Hardware maintenance
Network administration
Desktop support
Server infrastructure
Troubleshooting
Customer service
Documentation
Time management
Problem-solving
Communication
Backup and disaster recovery
Cloud hosting
CRM software
Deployment
Training

Visa sponsorship

Not detected in the job text

Keywords

Technical Services Engineer
IT Support
Desktop Support
Network Administration
Server Infrastructure
Cloud Hosting
Backup
Disaster Recovery
CRM
Hardware Deployment
Software Configuration
MCSA
PCCSA
Incident Resolution
Technical Documentation
Customer Service
Troubleshooting
System Administration
Software Development
IT Infrastructure

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