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Jobs in Canada

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Added 1 min ago
Associate, Agricultural Services
TD
Medicine Hat, AB · Barrhead, AB · Red Deer, AB · Camrose, AB · Calgary, AB · Lethbridge, AB
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 16 mins ago
AI First - Senior Business Analyst, GFT
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a dynamic IT Business Analyst to analyze business processes, elicit requirements, identify solutions, assess risks, and collaborate with IT teams to drive implementation and…
Added 30 mins ago
Business Systems Analyst
Superior Plus Propane Talent Acquisition
Canada
Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating…
Added 46 mins ago
Senior Application Analyst
Classic Fire + Life Safety
Toronto, ON
Full-time
The Senior Application Analyst serves as the organization’s primary subject matter expert for a portfolio of business-critical software applications spanning construction project…
Added 46 mins ago
Product Analyst - AI Analytics
Priceline
Toronto, ON
Full-time
…built, in what order, and why) and operates as a sharp, credible analyst who personally uses that architecture to drive decisions with the Customer Care leadership team. This person sits at…
Added 46 mins ago
Process Improvement Specialist
Kinetic Custom Trailers
Penticton, British Columbia
This position works closely with the Business Systems & Intelligence Analyst to ensure process improvements are supported by the right systems, information, reporting, and performance…
Added 46 mins ago
Bilingual Help Desk Analyst
Pet Valu
Markham, ON
Full-time
…assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the…
Added 46 mins ago
Sr. Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,727.33 to $11,112 CAD / month
Full-time
The role of the Senior Financial Analyst is to provide strategic support; establish strong policies and processes for the planning, budgeting, and reporting process; and provide overall…
Added 1 hour ago
Registrations Analyst, Regulatory Registrations - Bilingual
CIBC
Montreal, QC
Full-time
The Registrations Analyst will be a member of the Regulatory Registrations team, reporting to the Senior Manager. The Registrations Analyst will be accountable for providing new and renewal…
Added 1 hour ago
Senior Software Developer – CRM / Dynamics 365 & Power BI
Joblinxsapp
Toronto, ON
Full-time
Ministry: Ministry of Public and Business Service Delivery and Procurement
Added 1 hour ago
Senior Business Systems & Software Engineer
Piper Companies
ON · Durham, ON
Full-time
Keywords: Senior Business Systems Engineer, Business Systems Analyst, Software Engineer, Full Stack Developer, Full Stack Engineer, Systems Engineer, Enterprise Applications, Business…
Added 1 hour ago
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
Full-time
The Quality Analyst – Escape Management Lead is the main point of contact for Quality issues that result in escapes to our customers, which include Assembly & Test, Spares Customers,…
Added 1 hour ago
Coordonnateur interventions – Traçabilité / Certificat de conformité électronique et analyste de données SQA / eCofC / Traceability Coordinator & Data Analyst (SQA)
Pratt & Whitney
Longueuil, QC
Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
Business Systems Analyst
Superior Propane
AB · Alberta, Canada
Contract
Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating…
Added 1 hour ago
Revenue Ops Systems Analyst
AppHelp by AppDirect
Canada
Full-time
3+ years of business experience, with deep experience working in an operations role within go-to-market (Sales, Customer Success, Marketing, Revenue, etc)
Added 1 hour ago
Analyste d'affaires / Product Owner
Pratt & Whitney
Longueuil, QC
Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
Analyst, Sales & Trading
OnClarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 1 hour ago
Accounts Receivable (AR)
Midea Canada
ON · Ontario, Canada
$50,000 to $60,000 CAD / year
Full-time
Provide credit risk assessment to sales and operations to enable business decisions.
Added 1 hour ago
Domain Consultant – Commercial & Specialty Lines Insurance
Cognizant
Toronto, ON
$88,000 to $140,000 CAD / year
Full-time
Elicit, document, and validate business and functional requirements from underwriters, product owners, and operations teams; translate these into detailed business requirement documents…
Added 1 hour ago
Product Manager
Insight Global
Toronto, ON
$77 to $87 CAD / hour
Contract
Localization/multi-language project experience (big plus) • Banking experience • Former Business Analyst (BA): Previous BA experience aids in understanding business processes and…
Added 1 hour ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
Coordinate with data science and business analyst teams, as well as external vendors, to cultivate a calendar of data science opportunities tied to product announcements and tent-pole…
Added 1 hour ago
Technical Writer
SPECTRAFORCE
Toronto, ON · Scarborough, ON
Contract
We are seeking a Technical Writer / Process Analyst to play a key role in the development of a net-new enterprise application/platform that will transform how teams manage their processes…
Added 1 hour ago
Consultant Incubator (COIN) Analyst - Canada
Cognizant
Toronto, ON
Full-time
As a COIN Analyst, you will make an impact by delivering immediate value to clients, helping assess their business and technology challenges and delivering innovative solutions as part of a…
Added 1 hour ago
Revenue Operations Analyst
AppHelp by AppDirect
Canada
Full-time
3+ years of experience in revenue operations, sales/GTM operations, financial analysis, business analytics, or a closely related analytical role in B2B SaaS.
Added 1 hour ago
Senior Data Analyst
Teranet Inc.
Toronto, ON
$106,040 to $114,400 CAD / year
Full-time
You are an experienced analyst who brings together strong technical skills, sound business judgment, and clear communication.

Pet Valu

Bilingual Help Desk Analyst

Markham, ON, Canada

Pay: Salary Range: $46,400 - $60,000
Job type: Full-time
Experience: Minimum 1-2 years’ experience in help desk support
Posting language: English
Posted: Sep 22, 2026

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Original job description

Hybrid: Markham, Ontario

Job Description:

Location: This position is a hybrid role which will be based out of Markham, Ontario, Quebec, or can be fully remote from New Brunswick.

Salary Range: $46,400 - $60,000

What is the role?

The Bilingual Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures.

What will you do?

Receive calls from end-users (all store, warehouse and head office users), assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the company.
Maintain and track Requests/Tickets using the call tracking software
Testing new releases of POS software (Microsoft Dynamics Navision – LS Retail)
Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems
Communicate flyer testing results to the merchandising team and communicate problems to programming staff as necessary (ensures that bugs are brought to their attention)
Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops
Follow-up on calls to ensure proper closure

What will you need to succeed?

Education and Experience

High School Diploma
Preferred: College diploma in technology or business-related field
Minimum 1-2 years’ experience in help desk support
Demonstrated experience troubleshooting hardware and software
Retail experience, preferably with a Point-of-Sale system (POS) is an asset

Knowledge and Skills

Strong customer service and problem-solving skills
Excellent verbal and concise written communication skills
Proficient in speaking, reading, and writing French.
Computer literate and general aptitude for learning new proprietary and commercial software programs
Ability to prioritize
Analytical approach
Experience with MS Office (Word and Excel) is essential

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

About

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options
Comprehensive health and dental benefits
Employee Share Purchase Plan with company matching
Learning and Development support tailored to you
An inclusive, collaborative culture where your voice matters
Fun company events that keep us connected
Preferred rates for car rentals, hotels, phone plans and gym discounts
Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.

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More about this job

Responsibilities

The analyst provides technical support to end-users for POS and business systems while managing service tickets and system updates. They also conduct software testing, communicate results to merchandising teams, and assist in training new team members.

Requirements

Candidates must have a high school diploma, with a college diploma in a technology or business field preferred. A minimum of 1-2 years of help desk experience and proficiency in both English and French are required.

Skills

Customer service
Problem-solving
Technical support
Help desk support
Hardware troubleshooting
Software troubleshooting
Point-of-sale systems
French language proficiency
Communication skills
Microsoft Office
POS software testing
Networking equipment
Analytical skills
Time management

Benefits

Health benefits
Dental benefits
Employee share purchase plan
Learning and development support
Employee discounts
Flexible work options

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
POS
Microsoft Dynamics Navision
LS Retail
Hardware
Software
Networking
Technical Support
Customer Service
Troubleshooting
Retail
Bilingual
French
Microsoft Office
Word
Excel
System Updates
Merchandising
Programming
Documentation

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