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Added 1 day ago
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AI2 Applied Machine Learning Scientist (Graduate)
TD
Toronto, ON
- Full-time
Associate Role Profile: Our Associates are full-time employees participating in an 18-month rotational program (two nine-month rotations) to gain exposure and experience to opportunities…
Added 3 days ago
WO
Electrician - Etobicoke - Plant Maintenance
William Osler Health System
Brampton, ON
- Full-time
Minimum secondary school graduate plus completion of trade and apprenticeship program required
Added 3 days ago
WO
Electrician - Etobicoke - Plant Maintenance
William Osler Health System
Brampton, ON
- Full-time
Minimum secondary school graduate plus completion of trade and apprenticeship program required
Added 8 days ago
CN
Technician, Aircraft (Rotational)
Canadian North
Iqaluit, NU
- Full-time
…month. Company-arranged accommodations are provided during rotational…
Added 9 days ago
PV
Customer Care Representative
Pet Valu
Markham, ON
- Full-time
Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by…
Added 11 days ago
IH
MRI Technologist
IWK Health
Halifax, NS
- $38.74 to $49.16 CAD / hour
- Full-time
Department/Program: MRI, Diagnostic Services & Maritime Medical Genetics
Added 11 days ago
SM
Clerical Assistant In Patient Orthopaedics
St. Michael's Hospital
Toronto, ON
- Full-time
Graduate of a recognized Office Administration program or equivalent
Added 11 days ago
CN
Technician, Aircraft (Rotational)
Canadian North
Yellowknife, NT
- Full-time
…month. Company-arranged accommodations are provided during rotational…
Added 11 days ago
MRI Technologist (Signing and Relocation bonuses available)
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: MRI, Diagnostic Services & Maritime Medical Genetics
Added 11 days ago
MRI Technologist (Signing and Relocation bonuses avaiilable)
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: MRI, Diagnostic Services & Maritime Medical Genetics
Added 11 days ago
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Treasury Associate Program
TD
Toronto, ON
- Full-time
The 2-year rotational program provides Associates with the opportunity to rotate across four distinct areas every six months to learn, grow and add lasting value. The program is designed to…
Added 11 days ago
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Private Wealth Associate Program (New or Recent Grad) - May 2027 Start Date
BMO
Toronto, ON · FCP
- Full-time
The BMO Private Wealth Associate Rotational Program is a 2-year paid rotational program for new graduates designed to provide an opportunity to explore the various roles and businesses…
Added 11 days ago
Physiotherapist, Orthopaedic Care Team
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, Ambulatory Surgical Care, the Physiotherapist is responsible for the physiotherapy management of pediatric referrals for the orthopaedic service. The caseload…
Added 15 days ago
Registered Nurse, Emergency Department
Nova Scotia Health and IWK Health
Halifax, NS
Graduate of an accredited School of Nursing Program is required
Added 15 days ago
Registered Nurse, Emergency Department
Nova Scotia Health and IWK Health
Halifax, NS
Graduate of an accredited School of Nursing Program is required.
Added 19 days ago
Licensed Practical Nurse, Garron Centre
Nova Scotia Health and IWK Health
Halifax, NS
Graduate from an approved Practical Nurse program, 2 year diploma program preferred.
Added 22 days ago
Food Service Manager - Willowbend Retirement Community
Claridge Homes
Ottawa, ON
Willowbend Retirement Community - Food Service Manager
Added 25 days ago
Food Service Manager - Timberwalk Retirement
Claridge Homes
Ottawa, ON
Timberwalk Retirement Community - Food Service Manager
Added 1 month ago
Junior Database Administrator
Fundserv
Toronto, ON
We are looking for a recent graduate or early-career professional to join the team as a Junior Database Administrator. In this role, you’ll support Fundserv’s Oracle database environments…
Added 1 month ago
TW
Building Services Worker
Trinity Western University
BC
- Up to $21.42 CAD / hour
Perform the following on an "as needed" or rotational basis as decided by the either by the coordinator or manager of the department:
Added 1 month ago
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NEW GRAD - Management Trainee-FR
Guillevin
Concord, ON
- Full-time
If you are graduating in 2026 or 2027, or are a recent graduate, and want more than a traditional entry-level role, Guillevin’s Corporate Management Trainee Rotational Program is designed…
Added 1 month ago
G
NEW GRAD - Management Trainee-EN
Guillevin
Concord, ON
- Full-time
If you are graduating in 2026 or 2027, or are a recent graduate, and want more than a traditional entry-level role, Guillevin’s Corporate Management Trainee Rotational Program is designed…
Added 1 month ago
Physiotherapist, Orthopaedic Care Team
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, Ambulatory Surgical Care, the Physiotherapist is responsible for the physiotherapy management of pediatric referrals for the orthopaedic service. The caseload…
Added 1 month ago
G
NEW GRAD - Management Trainee
Guillevin
Sudbury, ON · Hamilton, ON · Toronto, ON · Ottawa, ON · Kitchener, ON · GTA (Greater Toronto Area)
- Full-time
If you are graduating in 2026 or 2027, or are a recent graduate, and want more than a traditional entry-level role, Guillevin’s Corporate Management Trainee Rotational Program is designed…
Added 2 months ago
TT
Associate Construction Project Manager
Trane Technologies
Burnaby, BC
- Full-time
Trane Technologies develops future leaders through its Graduate Training Program. We are currently recruiting recent graduates for a full-time Construction Project Manager position. This…

Pet Valu

Customer Care Representative

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-3 years' customer support experience
Posting language: English
Posted: Oct 15, 2026

Original job description

Location: Markham, Ontario

Job Description:

Position: Customer Care Representative

Type: Full-Time | Hybrid

Location: Markham, ON

Reports to: Manager, Customer Care

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What will you do?

Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails, and social media. The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.

Responsibilities:

Receives and responds to inquiries regarding company loyalty programs.
Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including:
Assistance navigating websites.
Assistance with order creation, shipment, and payment processes
Log all calls and emails into ticketing system for proper attention, follow-up, and reporting.
Ensures standardized response processes put in place for customer service are followed. Updates these processes as required.
Maintains high service levels by ensuring key performance goals and metrics are met, or exceeded
Loyalty related accountabilities:
- Processing and managing workflow volume for incoming requests, paper applications processing, adjustment request forms
- Connecting with Loyalty Marketing to resolve customer, program level or system related problems for Loyalty issues
- New member weekly card fulfillment process
- undefined

Qualifications:

Experience & Education

High School Graduate; University or College Degree is a plus
1-3 years' customer support experience
Retail experience

Additional Skills:

Exceptional interpersonal skills highlighted by excellent verbal and written communication skills.
Strong listening skills are required to assess a situation for an appropriate response, along with the ability to deal with sensitive information and situations.
A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees
Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners
Good organizational skills, along with the ability to multi-task multiple priorities
Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action
French speaking an asset.
Must be flexible to work rotational evenings, weekends, and Stat holidays.

Compensation:

The hourly wage for this position is $20.00 per hour + eligibility for a $2/hr bonus. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options
Comprehensive health and dental benefits
Employee Share Purchase Plan with company matching
Learning and Development support tailored to you
An inclusive, collaborative culture where your voice matters
Fun company events that keep us connected
Preferred rates for car rentals, hotels, phone plans and gym discounts
Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.

Apply About employer

More about this job

Responsibilities

The Customer Care Representative will respond to customer inquiries, complaints, and feedback across multiple channels including phone, email, and social media. They are responsible for logging interactions in a ticketing system and providing feedback to leadership to improve service standards.

Requirements

Candidates must have 1-3 years of customer support experience and a high school diploma, with a university or college degree considered an asset. Strong interpersonal, communication, and organizational skills are required, along with the ability to work rotational evenings, weekends, and holidays.

Skills

Customer service
Communication skills
Verbal communication
Written communication
Listening skills
Interpersonal skills
Problem solving
Organizational skills
Multi-tasking
Attention to detail
Ticketing system
E-commerce support
Loyalty program management
Professionalism
Teamwork

Benefits

Hybrid work options
Flexible work options
Comprehensive health and dental benefits
Employee share purchase plan
Learning and development support
Inclusive culture
Company events
Preferred rates for car rentals
Preferred rates for hotels
Preferred rates for phone plans
Gym discounts
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail
Loyalty Programs
E-commerce
Ticketing System
Customer Support
Communication
Hybrid Work
Pet Industry
Order Management
Shipment Tracking
Payment Processing
Performance Metrics
Customer Loyalty
Data Entry

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