IT support technician jobs in Vaughan, ON and nearby

Within 25 km

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Added 11 days ago
AR
Help Desk Specialist
Atlas-Apex Roofing Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Help Desk Specialist is a full-time, on-site role based in Toronto, ON, providing first-level technical support to internal users across multiple branches. Responsibilities include…
Added 12 days ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and…
Added 12 days ago
GI
Technical Support Analyst
Green Infrastructure Partners
Markham, ON
- Full-time
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.
Added 13 days ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON
- Full-time
The Technical Support Analyst is responsible for providing technical and operational IT leadership at the local branch level within the BHCS division. This role acts as the first point of…
Added 13 days ago
M
IT Support Specialist
Maple
Toronto, ON
- Full-time
We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable,…
Added 13 days ago
C(
Application Support Analyst
Codan (Canada) Inc
Toronto, ON
- Contract
Application Support Analyst (12-Month Contract)
Added 13 days ago
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Technical Support Analyst
YouPotential
Toronto, ON
- Full-time
The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are…
Added 13 days ago
QW
Technical Support Analyst
Q Wealth Partners
Toronto, ON
- Full-time
The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are…
Added 14 days ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in…
Added 14 days ago
I-
Apple IT Technical Support or Helpdesk Technician
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
Job Title: Apple IT Technical Support or Help Desk Technician
Added 18 days ago
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SENIOR IT SUPPORT ANALYST-2
TD
Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 19 days ago
T
IT Support Analyst IV
TD
Toronto, ON
- Full-time
The Contact Center Infrastructure group (CCI) is the service department responsible for providing frontline support, monitoring and solutions to TD’s North American Contacts Centers. The…
Added 19 days ago
C
Senior Production Application Support Analyst
CIBC
Toronto, ON
- Full-time
Experience working closely with the ServiceNow application and modules within, including CMDB is a must have skill · You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 19 days ago
LE
HVAC Field Service & Technical Support Representative/Trainer
LG Electronics Canada
Toronto, ON
- Full-time
Work Arrangement: Hybrid: 4 Days per Week On-Site · Must have a High School diploma or equivalent and/or a Skilled Trade Certificate
Added 19 days ago
Service Desk Analyst
Rush Street Interactive
Toronto, ON
The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first…
Added 20 days ago
R
IT - Application Support Analyst - Senior
Raise
Toronto, ON
- Full-time
Must Have Requirement
Added 20 days ago
AF
Technical Support Representative – RSEC Team (Canada)
Armstrong Fluid Technology
Toronto, ON
- Full-time
Title: Technical Support Representative – RSEC Team (Canada)
Added 20 days ago
NB
Technical Support Analyst – Digital Assets
National Bank of Canada
Toronto, ON
- Full-time
A career as Technical Chief Application Support Analyst at National Bank means providing Level 1/2 operational and technical support for institutional digital-asset platforms and workflows.…
Added 21 days ago
AI
Technical Support Analyst with Pega Skill (Pega, Unix, Sql, Dynatrace, Elastic Search etc)
Apptoza Inc.
Toronto, ON
- Contract
Role: Technical Support Analyst with Pega Skill (Pega, Unix, Sql, Dynatrace, Elastic Search etc)
Added 23 days ago
J
Call centre agent - technical support
JobsMedia.io
Toronto, ON
- Full-time
Added 23 days ago
CG
call centre agent - technical support
Connect6 Group
Toronto, ON
- Full-time
Added 23 days ago
F
IT Support Specialist
fb9e7da1-2660-46a2-9ffc-154a66684510
Toronto, ON
- Full-time
At BuildOps, we're building a groundbreaking software solution, purpose built to support today's commercial contractors. From helping our customers manage their service department to…
Added 24 days ago
EC
IT Service Desk Analyst (8-month Co-op)
Esri Canada
Toronto, ON
- Internship
…contact for the users of our internal systems regarding IT support. Working closely with the other members of the Service Desk and IT teams, they contribute to ongoing customer support.…
Added 25 days ago
Computer Technician
eCycle Solutions Inc.
Brampton, ON
…for end-of-life IT equipment. We are looking for a computer technician. In this role you will refurbish and optimize used…
Added 25 days ago
R
IT Support Analyst (Intune/Windows) - short term
Resonaite
Toronto, ON
- Contract
Availability to work onsite in downtown Toronto, ideally five days per week

Pet Valu

Help Desk Analyst

Markham, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

Apply on petvalu.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Experience: Minimum 1-2 years’ experience in help desk support
Posting language: English
Posted: Oct 28, 2026

Original job description

Location: Markham, Ontario

Job Description:

Position: Help Desk Analyst

Type: Full-Time | Hybrid

Location: Markham, ON

Reports to: Manager, Help Desk

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What will you do?

The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures. This is a temporary contract position with an estimated end date of February 2027.

Responsibilities:

Receive calls from end-users (all store, warehouse and head office users), assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the company.
Maintain and track Requests/Tickets using the call tracking software
Testing new releases of POS software (Microsoft Dynamics Navision – LS Retail)
Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems
Communicate flyer testing results to the merchandising team and communicate problems to programming staff as necessary (ensures that bugs are brought to their attention)
Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops
Follow-up on calls to ensure proper closure

Qualifications:

Education and Experience

High School Diploma
Preferred: College diploma in technology or business-related field
Minimum 1-2 years’ experience in help desk support
Demonstrated experience troubleshooting hardware and software
Retail experience, preferably with a Point-of-Sale system (POS) is an asset

Knowledge and Skills

Strong customer service and problem-solving skills
Excellent verbal and concise written communication skills
Computer literate and general aptitude for learning new proprietary and commercial software programs
Ability to prioritize
Analytical approach
Experience with MS Office (Word and Excel) is essential

Compensation:

The Salary Range for this position is $50,000.00 - $55,000.00 cad annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options
Learning and Development support tailored to you
An inclusive, collaborative culture where your voice matters
Fun company events that keep us connected
Preferred rates for car rentals, hotels, phone plans and gym discounts
Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcome.

Apply on petvalu.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Help Desk Analyst provides technical support and troubleshooting for POS and business systems to ensure operational continuity. They also manage system update projects, test new software releases, and assist in training new team members.

Requirements

Candidates should have a high school diploma, with a college diploma in a technology or business field preferred. A minimum of 1-2 years of help desk experience and proficiency in hardware and software troubleshooting are required.

Skills

Help desk support
Technical support
Troubleshooting
Customer service
POS systems
Hardware maintenance
Software installation
Microsoft Dynamics Navision
LS Retail
Networking equipment
MS Office
Communication skills
Problem-solving
Analytical skills

Benefits

Hybrid work options
Flexible work options
Learning and development support
Inclusive culture
Company events
Preferred rates for car rentals
Preferred rates for hotels
Preferred rates for phone plans
Gym discounts
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Help Desk Analyst
POS
Microsoft Dynamics Navision
LS Retail
Hardware
Software
Networking
Technical Support
Customer Service
Retail
Troubleshooting
System Updates
MS Office
Word
Excel
Documentation
Process Improvement
Service Calls

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IT support technician jobs in Vaughan, ON and nearby

Help Desk Specialist