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Added 1 hour ago
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Inventory & Logistics Technician
PURPLEFARM
Fredericton, NB
- Full-time
PURPLEFARM is built by cultivators, operators, and craftspeople. We look for discipline, taste, and the willingness to do small things well, every day, every run. You will maintain plant…
Added 1 hour ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Work with Engineering, Operations, and Reliability teams to ensure standards, maintenance practices, and asset strategies remain aligned.
Added 1 hour ago
Quality Control Technician
Amrize
Edmonton, AB
…performing quality control testing, monitoring material performance, and maintaining accurate testing records to support the production and delivery of high-quality ready-mix concrete.…
Added 2 hours ago
IH
Medical Office Manager
Infini Health
Calgary, AB
- Full-time
We are seeking a dedicated and experienced Medical Office Manager to oversee the efficient operations of our medical practice in Ontario. The ideal candidate will be responsible for…
Added 2 hours ago
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Software Engineer 4 - Kubernetes AI Platform Engineering
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…Foundation (CNCF) ecosystem, but providing it in an integrated and lifecycle-managed package, NKP delivers all the functionality necessary in production with a dramatically lowered TCO. NKP…
Added 2 hours ago
RC
Lead Cook
Retirement Concepts
Courtenay, BC
- Temporary
The Lead Cook reports to the Head Chef/ Support Services Manager or designate is responsible for the day to day operations of the kitchen and the preparation of nourishing, and visually…
Added 2 hours ago
C
Maintenance & Asset Manager
Connective
Kamloops, BC
- Full-time
The Maintenance and Asset Manager will ensure all properties, both owned and leased by Connective, are functioning safely, efficiently, and effectively. This may include performing a…
Added 2 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Work with Engineering, Operations, and Reliability teams to ensure standards, maintenance practices, and asset strategies remain aligned.
Added 2 hours ago
Clerk III - Health Information
Winnipeg Regional Health Authority
Swan River, MB
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 2 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 2 hours ago
C
Sales Associate
Claire's
Mississauga, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 2 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 2 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 2 hours ago
Industrial Mechanic (Millwright)
Winnipeg Regional Health Authority
Dauphin, MB
Reporting to the Area Manager Capital Planning/Infrastructure/Maintenance the incumbent performs installation, testing, analysis, maintenance and repair tasks of any degree of complexity on…
Added 3 hours ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.
Added 3 hours ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Knowledge of business process development, governance processes, management, and administrative operations.
Added 3 hours ago
TU
Front Counter Supervisor / Night Audit (Full Time Regular)
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Supervises the every day operation of Conferences and Accommodation services including but not limited to guest reservations, check ins, check outs, billing, special payment arrangements,…
Added 3 hours ago
TU
Custodial Workload & Training Specialist
The University of British Columbia
Vancouver, BC
- $5,984 to $6,422 CAD / month
- Full-time
UBC Facilities provides comprehensive facilities maintenance, operations, and renovation services for lands and buildings owned by the University of British Columbia. The Custodial Services…
Added 3 hours ago
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Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 3 hours ago
Operations Manager
University of Toronto
Toronto, ON
The Operations Manager is a key member of the Business Services Team. Reporting to the Chief Administrative Officer (CAO), the incumbent is responsible for assisting the CAO in identifying…
Added 4 hours ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 4 hours ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
We are seeking an experienced Crane & Rigging Working Supervisor to lead our team in delivering safe, efficient, and high-quality lifting services. The successful candidate will be…
Added 5 hours ago
TC
Assistant Store Manager in Training HomeSense Hyde Park
TJX Companies
Toronto, ON · East York, Ontario
- Full-time
We’re seeking an Assistant Store Manager in Training who is passionate about fostering an inclusive and supportive environment. In this role, you'll develop essential leadership skills…
Added 5 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team.…

Pet Valu

Help Desk Analyst

Markham, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Experience: Minimum 1-2 years’ experience in help desk support
Posting language: English
Posted: Oct 28, 2026

Original job description

Location: Markham, Ontario

Job Description:

Position: Help Desk Analyst

Type: Full-Time | Hybrid

Location: Markham, ON

Reports to: Manager, Help Desk

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What will you do?

The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures. This is a temporary contract position with an estimated end date of February 2027.

Responsibilities:

Receive calls from end-users (all store, warehouse and head office users), assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the company.
Maintain and track Requests/Tickets using the call tracking software
Testing new releases of POS software (Microsoft Dynamics Navision – LS Retail)
Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems
Communicate flyer testing results to the merchandising team and communicate problems to programming staff as necessary (ensures that bugs are brought to their attention)
Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops
Follow-up on calls to ensure proper closure

Qualifications:

Education and Experience

High School Diploma
Preferred: College diploma in technology or business-related field
Minimum 1-2 years’ experience in help desk support
Demonstrated experience troubleshooting hardware and software
Retail experience, preferably with a Point-of-Sale system (POS) is an asset

Knowledge and Skills

Strong customer service and problem-solving skills
Excellent verbal and concise written communication skills
Computer literate and general aptitude for learning new proprietary and commercial software programs
Ability to prioritize
Analytical approach
Experience with MS Office (Word and Excel) is essential

Compensation:

The Salary Range for this position is $50,000.00 - $55,000.00 cad annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options
Learning and Development support tailored to you
An inclusive, collaborative culture where your voice matters
Fun company events that keep us connected
Preferred rates for car rentals, hotels, phone plans and gym discounts
Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcome.

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More about this job

Responsibilities

The Help Desk Analyst provides technical support and troubleshooting for POS and business systems to ensure operational continuity. They also manage system update projects, test new software releases, and assist in training new team members.

Requirements

Candidates should have a high school diploma, with a college diploma in a technology or business field preferred. A minimum of 1-2 years of help desk experience and proficiency in hardware and software troubleshooting are required.

Skills

Help desk support
Technical support
Troubleshooting
Customer service
POS systems
Hardware maintenance
Software installation
Microsoft Dynamics Navision
LS Retail
Networking equipment
MS Office
Communication skills
Problem-solving
Analytical skills

Benefits

Hybrid work options
Flexible work options
Learning and development support
Inclusive culture
Company events
Preferred rates for car rentals
Preferred rates for hotels
Preferred rates for phone plans
Gym discounts
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Help Desk Analyst
POS
Microsoft Dynamics Navision
LS Retail
Hardware
Software
Networking
Technical Support
Customer Service
Retail
Troubleshooting
System Updates
MS Office
Word
Excel
Documentation
Process Improvement
Service Calls

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