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Added 9 mins ago
DB
Process Plant Operator – Fixed Term Contract Fly In/Fly Out - Gahcho Kué Mine, NWT
De Beers Group
NT · Northwest Territories, Canada
- Contract
…the diamond value chain from exploration to diamond jewelry retail. Our unwavering focus on sustainability and Building Forever fuels our commitment to advance standards across the diamond…
Added 9 mins ago
DB
Heavy Equipment Operator, Multi-Skilled, Mine Operations - Fixed-Term Contract Fly In/Fly Out
De Beers Group
NT · Northwest Territories, Canada
- Contract
On-the-job training and experience, resulting in being qualified to run at least three of the following pieces of equipment:
Added 9 mins ago
B
Head of Shopper and Customer Marketing - Canada
Beiersdorf
Montreal, QC
- Full-time
Lead integrated activation across retail, digital, eCommerce, retail media, experiential, and emerging channels,
Added 10 mins ago
W
Customer Service Manager
Walmart
Oakville, ON
- Part-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 10 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Joliette, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 39 mins ago
KB
Order Picker
Kent Building Supplies
Moncton, NB
- Part-time
…our leaders started in frontline roles and advanced through experience, development, and hard…
Added 39 mins ago
H
Property Manager
Hays
Surrey, BC
- $90,000 to $110,000 CAD / year
- Full-time
Reporting to the Director, Property Management, you will support a commercial/retail real estate portfolio and play a key role in ensuring the smooth delivery of tenant relations and…
Added 39 mins ago
L
Program Manager - Risk and Supplier Relationship Management
lululemon
Vancouver, BC
- Full-time
Lead Supplier Relationship Management for priority suppliers, including performance frameworks, business review cycles, and continuous improvement initiatives
Added 40 mins ago
QP
Area Manager
QuadReal Property Group
Toronto, ON · Etobicoke
- Full-time
5+ years of operations experience, with at least 2 years in a multi-site or supervisory role; self-storage, retail, or property operations experience preferred.
Added 40 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Cartier
Holt Renfrew
Vancouver, BC
- Full-time
Prior retail sales experience as a product specialist in a luxury environment preferred
Added 40 mins ago
S
Interim Lead
Sephora
Nanaimo, BC
- $22.85 to $28.55 CAD / hour
Minimum 2 years of leadership experience in a retail, hospitality, or service environment
Added 54 mins ago
TB
Facilities Manager
The Boulevard Club
Toronto, ON
- Full-time
…consecutive years and have been named Best Place to Work in Retail and Hospitality in both 2023 and 2025, Best Place to Work in Ontario in 2025, and most recently recognized among Best…
Added 54 mins ago
CC
Retail Shift Leader
Canna Cabana
Welland, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
Added 54 mins ago
Shopper Insights Client Manager
dunnhumby
Toronto, ON
…retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and…
Added 54 mins ago
Retail Client Manager
dunnhumby
Toronto, ON
Lead and manage the retail-facing team against account plans, renewals and measurable return on investment.
Added 54 mins ago
Client Director
dunnhumby
Toronto, ON
Experience leading large-scale retail or CPG client relationships.
Added 54 mins ago
AA
Heavy Equipment Operator, Multi-Skilled, Mine Operations - Fixed-Term Contract Fly In/Fly Out
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Contract
On-the-job training and experience, resulting in being qualified to run at least three of the following pieces of equipment:
Added 54 mins ago
AA
Process Plant Operator – Fixed Term Contract Fly In/Fly Out - Gahcho Kué Mine, NWT
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Contract
…the diamond value chain from exploration to diamond jewelry retail. Our unwavering focus on sustainability and Building Forever fuels our commitment to advance standards across the diamond…
Added 1 hour ago
NF
Produce Department Manager Full Time Day
No Frills
Humboldt, SK
- Full-time
Previous management experience in retail or food services
Added 1 hour ago
L
Seasonal Product Operations Educator | Nov-Feb | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Part-time
Interact with guests or facilitate connection with another team member to provide service on the retail floor and support the guest’s experience.
Added 1 hour ago
R-
Team Lead (Part time) - Avenue du Mont-Royal
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Part-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 1 hour ago
R-
Assistant Store Manager - Metral Place Centre
RCL - Reitmans Canada Ltd/Ltée
Nanaimo, BC
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 1 hour ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Aurora, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 1 hour ago
L
9 month contract | Assistant Manager, Guest Experience | Orchard Park
lululemon
Kelowna, BC
- Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 1 hour ago
R-
Team Lead (Full time) - Hazeldean Mall
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…

Pet Valu

Help Desk Analyst

Markham, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Experience: Minimum 1-2 years’ experience in help desk support
Posting language: English
Posted: Oct 28, 2026

Original job description

Location: Markham, Ontario

Job Description:

Position: Help Desk Analyst

Type: Full-Time | Hybrid

Location: Markham, ON

Reports to: Manager, Help Desk

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What will you do?

The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures. This is a temporary contract position with an estimated end date of February 2027.

Responsibilities:

Receive calls from end-users (all store, warehouse and head office users), assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the company.
Maintain and track Requests/Tickets using the call tracking software
Testing new releases of POS software (Microsoft Dynamics Navision – LS Retail)
Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems
Communicate flyer testing results to the merchandising team and communicate problems to programming staff as necessary (ensures that bugs are brought to their attention)
Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops
Follow-up on calls to ensure proper closure

Qualifications:

Education and Experience

High School Diploma
Preferred: College diploma in technology or business-related field
Minimum 1-2 years’ experience in help desk support
Demonstrated experience troubleshooting hardware and software
Retail experience, preferably with a Point-of-Sale system (POS) is an asset

Knowledge and Skills

Strong customer service and problem-solving skills
Excellent verbal and concise written communication skills
Computer literate and general aptitude for learning new proprietary and commercial software programs
Ability to prioritize
Analytical approach
Experience with MS Office (Word and Excel) is essential

Compensation:

The Salary Range for this position is $50,000.00 - $55,000.00 cad annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options
Learning and Development support tailored to you
An inclusive, collaborative culture where your voice matters
Fun company events that keep us connected
Preferred rates for car rentals, hotels, phone plans and gym discounts
Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcome.

Apply About employer

More about this job

Responsibilities

The Help Desk Analyst provides technical support and troubleshooting for POS and business systems to ensure operational continuity. They also manage system update projects, test new software releases, and assist in training new team members.

Requirements

Candidates should have a high school diploma, with a college diploma in a technology or business field preferred. A minimum of 1-2 years of help desk experience and proficiency in hardware and software troubleshooting are required.

Skills

Help desk support
Technical support
Troubleshooting
Customer service
POS systems
Hardware maintenance
Software installation
Microsoft Dynamics Navision
LS Retail
Networking equipment
MS Office
Communication skills
Problem-solving
Analytical skills

Benefits

Hybrid work options
Flexible work options
Learning and development support
Inclusive culture
Company events
Preferred rates for car rentals
Preferred rates for hotels
Preferred rates for phone plans
Gym discounts
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Help Desk Analyst
POS
Microsoft Dynamics Navision
LS Retail
Hardware
Software
Networking
Technical Support
Customer Service
Retail
Troubleshooting
System Updates
MS Office
Word
Excel
Documentation
Process Improvement
Service Calls

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