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Added 27 mins ago
AG
Business Analyst - OPS - Ontario Public Service - Canada - Complete Onsite
Arthur Grand Technologies Inc
Toronto, ON
- Contract
We are a minority owned staff augmentation and technology consulting company
Added 42 mins ago
Financial Analyst
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Supervisor of Accounting & Budgets, the Financial Analyst is responsible for supporting the Town's Asset Management and the administration of the Municipal Accommodation…
Added 42 mins ago
Warehouse Manager, Fleet and Facilities
Enercare
AB
Lead and develop warehouse, fleet, inventory, and support staff.
Added 57 mins ago
B
Insolvency Analyst - Personal Debt Solutions Team
BDO
Halifax, NS
- Full-time
Our BDO office is looking for an Insolvency Analyst to join the Personal Debt Solutions Banking team in-office and own the following responsibilities:
Added 1 hour ago
FI
Bilingual Business Analyst - French, Branch Experiences & Enablement
FP Inc.
Toronto, ON · Scarborough, ON
- $60 to $72 CAD / hour
- Contract
Champion a Branch staff and client-focused culture, prioritizing the customer experience in the delivery of project activities and outcomes.
Added 1 hour ago
WU
Senior Systems Analyst (PeopleSoft HCM)
Western University
London, ON
- Full-time
…than 1,400 full-time faculty, 2,700 full-time administrative staff, and 37,700 full-time students, Western has established itself as a globally recognized destination for academic…
Added 1 hour ago
PG
Jr Fraud Analyst
Peoples Group
Toronto, ON
- Full-time
The Jr Fraud Analyst role involves intake of alerts and distribution to clients, updating records with any amounts available, record keeping and other supportive duties to the overall fraud…
Added 1 hour ago
V
Power Quality Analyst
Verdyn
Oakville, ON
- Full-time
…measurement plan to the customer's operations and electrical staff, agree access and outages, and close out each visit with the…
Added 1 hour ago
Research Analyst - Brain Health Imaging Centre
CAMH
Toronto, ON
We are seeking a full-time, contact (12 months) Research Analyst who supports working in coordination with BHIC radiochemists, radiochemistry personnel, and laboratory trainees. The…
Added 2 hours ago
CO
Job ID #32316: Senior Business Process Analyst
City of Hamilton
Hamilton, ON
- Full-time
…much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged…
Added 2 hours ago
CO
Job ID #32309: Child Care Systems Program Analyst
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Project Manager, Early Learning and Child Care, the Program Analyst is responsible for the administration, monitoring, analysis and reporting of child care and early years…
Added 3 hours ago
PH
Corporate Senior Financial AnalystBusiness Planning, Finance
Provincial Health Services Authority
Burnaby, BC
- Full-time
The Corporate Senior Financial Analyst, in collaboration with PHSA senior staff, is responsible for identifying opportunities for increased PHSA operational and financial resource…
Added 4 hours ago
SH
Performance Assurance Program Analyst
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…performance assurance related processes. The incumbent will teach CE staff throughout the region work systems related to the performance assurance…
Added 5 hours ago
AH
Administrative Support IV
Alberta Health Services
Red Deer, AB
- Temporary
…Access and Disclosure is seeking an Access and Disclosure (A&D) Analyst to join our team. In this role, you will provide essential support to facilitate the secure, accurate and compliant…
Added 5 hours ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…Access and Disclosure is seeking an Access and Disclosure (A&D) Analyst to join our team. In this role, you will provide essential support to facilitate the secure, accurate and compliant…
Added 8 hours ago
CO
Planning & Research Analyst (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
As a Planning & Research Analyst, you'll play an important role in supporting Facilities Services through compliance monitoring, operational analysis, procurement support, asset…
Added 10 hours ago
Performance Assurance Program Analyst
Winnipeg Regional Health Authority
Winnipeg, MB
…performance assurance related processes. The incumbent will teach CE staff throughout the region work systems related to the performance assurance…
Added 11 hours ago
SH
Senior Financial Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
The Senior Financial Analyst provides expert financial analysis to various clinical programs including facilitating the integration and interpretation of information for effective,…
Added 14 hours ago
NY
Patient Revenue Analyst, Patient Accounts - FTT (J1026-0197)
North York General Hospital
Toronto, ON
- Temporary
The Patient Revenue Analyst would be the consultant for the improvement and growth of existing revenue generating initiatives, and would provide oversight, and coaching to all clients. They…
Added 15 hours ago
PN
Bilingual Technical Helpdesk Analyst L1
Panasonic North America
Niagara-on-the-Lake, ON
- $40,000 to $51,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.
Added 15 hours ago
PN
Bilingual Technical Helpdesk Analyst L1
Panasonic North America
Niagara-on-the-Lake, ON
- $40,000 to $51,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.
Added 16 hours ago
CO
Compensation Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
…leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their…
Added 17 hours ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and…
Added 18 hours ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 18 hours ago
T
Production Support Analyst Akamai
TechDoQuest
Toronto, ON
- Contract
This job posting is for an existing, active vacancy and we are looking to hire Production Support Analyst- Akamai at Toronto/ Brampton, ON specialized in Akamai/CDN, modern web delivery,…

Pet Valu

Help Desk Analyst

Markham, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Experience: Minimum 1-2 years’ experience in help desk support
Posting language: English
Posted: Oct 28, 2026

Original job description

Location: Markham, Ontario

Job Description:

Position: Help Desk Analyst

Type: Full-Time | Hybrid

Location: Markham, ON

Reports to: Manager, Help Desk

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What will you do?

The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures. This is a temporary contract position with an estimated end date of February 2027.

Responsibilities:

Receive calls from end-users (all store, warehouse and head office users), assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the company.
Maintain and track Requests/Tickets using the call tracking software
Testing new releases of POS software (Microsoft Dynamics Navision – LS Retail)
Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems
Communicate flyer testing results to the merchandising team and communicate problems to programming staff as necessary (ensures that bugs are brought to their attention)
Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops
Follow-up on calls to ensure proper closure

Qualifications:

Education and Experience

High School Diploma
Preferred: College diploma in technology or business-related field
Minimum 1-2 years’ experience in help desk support
Demonstrated experience troubleshooting hardware and software
Retail experience, preferably with a Point-of-Sale system (POS) is an asset

Knowledge and Skills

Strong customer service and problem-solving skills
Excellent verbal and concise written communication skills
Computer literate and general aptitude for learning new proprietary and commercial software programs
Ability to prioritize
Analytical approach
Experience with MS Office (Word and Excel) is essential

Compensation:

The Salary Range for this position is $50,000.00 - $55,000.00 cad annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options
Learning and Development support tailored to you
An inclusive, collaborative culture where your voice matters
Fun company events that keep us connected
Preferred rates for car rentals, hotels, phone plans and gym discounts
Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcome.

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More about this job

Responsibilities

The Help Desk Analyst provides technical support and troubleshooting for POS and business systems to ensure operational continuity. They also manage system update projects, test new software releases, and assist in training new team members.

Requirements

Candidates should have a high school diploma, with a college diploma in a technology or business field preferred. A minimum of 1-2 years of help desk experience and proficiency in hardware and software troubleshooting are required.

Skills

Help desk support
Technical support
Troubleshooting
Customer service
POS systems
Hardware maintenance
Software installation
Microsoft Dynamics Navision
LS Retail
Networking equipment
MS Office
Communication skills
Problem-solving
Analytical skills

Benefits

Hybrid work options
Flexible work options
Learning and development support
Inclusive culture
Company events
Preferred rates for car rentals
Preferred rates for hotels
Preferred rates for phone plans
Gym discounts
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Help Desk Analyst
POS
Microsoft Dynamics Navision
LS Retail
Hardware
Software
Networking
Technical Support
Customer Service
Retail
Troubleshooting
System Updates
MS Office
Word
Excel
Documentation
Process Improvement
Service Calls

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