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At least 2 years of experience in retail or customer service
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Pet Valu

Keyholder

Victoria, BC, Canada

$18.60 · Part-time

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Job details

Pay: $18.60
Job type: Part-time
Experience: At least 2 years of experience in retail or customer service
Posting language: English
Posted: Oct 29, 2026

Original job description

Location: Victoria, British Columbia

Starting From:

$18.60

Job Description:

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Keyholders assist with ensuring consistently great execution which allows us to invest in meaningful time with our customers. They recommend the best products and services to create the healthiest, most playful life for all pets. They share accountability to drive profit to fuel our growth and future as the Devoted Pet Lover’s life-cycle partner. The Keyholder assists with all operations in the store and helps represent their store in surrounding communities. They prioritize Safety, Compassion, Expertise and Efficiency in all they do, and they live by and coach to our Core Beliefs.

What you get:

Staff Discounts
Retail Training
Competitive Wages
Pet Care Knowledge
Flexible Scheduling

What you do:

Cashier and customer sales
Preparing merchandise orders, banking and other miscellaneous paperwork
Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
Sweeping, dusting and other general store maintenance functions
Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
Effectively open and close the store while following company procedures.
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Other duties and tasks as required

What you bring:

At least 2 years of experience in retail or customer service
Working knowledge of POS system
Possess outgoing and friendly personality with strong customer service skills
Ability to lift 50lbs repetitively
Ability to work a flexible work schedule according to business needs, including evenings, weekends and holidays.
Ability to have reliable means of transportation to and from the store
A valid driver’s license may be required

#INDS

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More about this job

Responsibilities

The Keyholder assists with daily store operations, including customer sales, inventory stocking, and store maintenance. They also provide leadership by assigning tasks to staff and ensuring company procedures are followed in the absence of management.

Requirements

Candidates must have at least 2 years of retail or customer service experience and proficiency with POS systems. The role requires the physical ability to lift up to 50 lbs and a flexible schedule including evenings, weekends, and holidays.

Skills

Customer Service
Retail Operations
Cashiering
Inventory Management
Merchandising
Team Leadership
POS System
Safety Compliance
Communication
Problem Solving

Benefits

Staff Discounts
Retail Training
Competitive Wages
Pet Care Knowledge
Flexible Scheduling

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
POS System
Inventory
Merchandising
Pet Care
Cashier
Store Operations
Leadership
Safety
Stocking
Sales

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