Jobs in Canada

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Added 20 mins ago
GF
Credit Manager
GM Financial
Toronto, ON
- Full-time
As Credit Manager, you will lead credit decisioning and team development by evaluating complex dealer credit requests and making sound lending decisions within established authority and…
Added 20 mins ago
Senior Advisor - Safety Risk Management
WestJet Group
Calgary, AB
Lead and facilitate complex safety risk assessments related to operational changes, emerging hazards, and cross-functional initiatives.
Added 20 mins ago
MI
Inside Sales Representative
Marketing Impact Limited
Concord, ON
- Full-time
…and recommend practical solutions. Working with our sales and operations colleagues, you will help turn inquiries into opportunities and opportunities into long-term…
Added 35 mins ago
TM
Supervisor, Maintenance
Trudell Medical International
London, ON
- Full-time
Lead the manufacturing maintenance team to ensure equipment reliability and operational efficiency. Oversee daily maintenance activities, coordinate preventative maintenance, manage…
Added 35 mins ago
RE
DER Specialist
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Location: Mississauga, ON (hybrid, 3 days in office)
Added 36 mins ago
PV
Manager, TechCare
Pet Valu
Markham, ON
- Full-time
Reports to: VP, Enterprise Applications and Operations
Added 36 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
We are seeking a highly skilled & experienced Finance Manager - Financial Accounting & Reporting to join our team in Toronto, Canada office.
Added 50 mins ago
MC
Production Supervisor, Blend and Fill / Superviseur(e) de production, Formulation et Remplissage
Merck Canada
Charlottetown, PE
- Internship
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 50 mins ago
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Clerk - Intermodal
CN
Brampton, ON
- Contract
Provide transactional service requirements to Operations
Added 50 mins ago
MF
Producer - Augmented Games
Moment Factory
Montreal, QC
- Full-time
Your role truly begins once agreements are signed. Your mission is to lead operations for the Augmented Games (AG) unit, encompassing the delivery and integration of new multi-year…
Added 50 mins ago
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Mine Engineer-in-Training
Nutrien
Rocanville, SK
- Full-time
Complete tasks in support of mine operations in various capacities
Added 50 mins ago
NP
Utility Solar Technician II - Sarnia, ON Canada
NovaSource Power Services
Sarnia, ON
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 50 mins ago
IS
Maintenance Supervisor
Irving Shipbuilding
Halifax, NS
- Full-time
Must have the ability to work effectively with Computerized Maintenance Management System
Added 50 mins ago
FR
Corporate, Infrastructure & Project Finance Group, Energy (Midstream), Associate Director- Toronto
Fitch Ratings
Toronto, ON
- Full-time
…Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch…
Added 50 mins ago
FA
Director of Repair Operation
FTAI Aviation
Montreal, QC
- Full-time
…flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines…
Added 50 mins ago
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Controller / Contrôleur(e)
Corbec
Kirkland, QC
- Full-time
In-office position with the option of one day per week working from home
Added 50 mins ago
MC
Practicum Coordinator - DMSMM
MaKami College
Calgary, AB
- Full-time
…Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses and are continuously working to add programs…
Added 50 mins ago
TA
SALES LEAD - FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Winnipeg, MB
- Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 51 mins ago
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Senior Privacy Manager
Vancity
Vancouver, BC
- Full-time
Collaborative - You lead cross-functional work effectively and support colleagues with practical, expert guidance
Added 51 mins ago
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Sales Consultant Trainee
Sysco
Winnipeg, MB · Sysco Winnipeg
- Full-time
Collaborate with internal teams (e.g., operations, credit, marketing) to support customer needs.
Added 51 mins ago
W
(CAN) Asset Protection Operations Team Lead
Walmart
Hamilton, ON
- Full-time
…completion as per communicated priorities from the Asset Protection Operations Coach and the Store Leadership Team. Delegate, assist and follow-up on completion of tasks in receiving,…
Added 51 mins ago
Manager Integrated Planning
Evolution Mining Limited
Red Lake, ON
…whether you choose to work at one of our underground or open pit operations, explore our future as part of our Discovery team, or join our Group Office, we know you’ll have a bright future…
Added 1 hour ago
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3DEXPERIENCE DevOps Specialist
Techso
Montreal, QC
- Full-time
…you enjoy solving complex technical challenges, automating operations, and ensuring the stability and performance of PLM…
Added 1 hour ago
FA
Supervisor, Vendor & Repair Services
FTAI Aviation
Montreal, QC
- Full-time
…components that support FTAI Aviation's production and MRO operations. This role provides the opportunity to lead a team, drive supplier performance, and collaborate across the organization…
Added 1 hour ago
CR
Lead Insurance Specialist
Canadian Red Cross
Canada
- Full-time
Title: Lead Insurance Specialist, Recovery Services

Pet Valu

Manager, TechCare

Markham, ON, Canada

The targeted salary range for this position is $90,000-$110,000 annually. · Full-time

Apply on petvalu.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: The targeted salary range for this position is $90,000-$110,000 annually.
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Markham, Ontario

Job Description:

Position: Manager, TechCare

Type: Full-Time | Permanent | Hybrid

Location: Markham, ON

Reports to: VP, Enterprise Applications and Operations

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What is the role?

The Manager, TechCare, who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient and effective support for all IT technical issues. This role involves managing the service desk team, establishing policies and procedures, monitoring performance, and working closely with other IT teams to ensure a seamless support experience.

What will you do?

Lead, mentor, and develop the service desk team, ensuring high levels of motivation and performance.
Oversee the recruitment, onboarding, and training of new service desk staff.
Conduct regular performance reviews and provide feedback to team members.
Manage day-to-day operations of the IT service desk, ensuring all support requests are logged, tracked, and resolved in a timely manner.
Develop and implement service desk policies, procedures, and service level agreements (SLAs).
Ensure proper documentation and escalation processes are followed.
Serve as the primary point of contact for escalated technical issues.
Monitor and analyze service desk performance metrics, ensuring continuous improvement in service delivery.
Collaborate with other IT teams to resolve complex technical issues.
Develop and implement service desk strategies aligned with the company’s overall IT goals
Identify and implement new technologies and tools to enhance the efficiency and effectiveness of the service desk
Manage the service desk budget, including forecasting and tracking expenses.
Ensure that all users receive prompt, professional, and courteous support.
Prepare regular reports on service desk activities, performance, and trends.

What will you need to succeed?

Skills, Experience, Education, Certifications

University or College Degree or equivalent experience.
5+ years’ technical and operational support experience in a Help Desk environment
3+ years’ support experience at a supervisory/manager level in a Help Desk environment
ITIL Certification desirable
Retail experience a must
Experience in managing remote and on-site teams
Familiarity with helpdesk software, ticketing systems, and IT Service Management (ITSM) practices
Strong demonstrated analytical skills
Strong analytical and reporting capabilities
Exceptional Customer Service Skills
Vendor, Project and Team management abilities
Understanding of networking, hardware, software, and cloud technologies and how the IT ecosystem works and how to troubleshoot issues.
Expertise in handling and prioritizing incidents, problem-solving, and ensuring minimal downtime.
Clear and effective communication, both with technical and non-technical staff, to ensure issues are understood and resolved efficiently.

Technologies Used

Microsoft Office
Freshworks (Fresh Service) Service Management

Compensation:

The targeted salary range for this position is $90,000-$110,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options

Comprehensive health and dental benefits

Employee Share Purchase Plan with company matching

Learning and Development support tailored to you

An inclusive, collaborative culture where your voice matters

Fun company events that keep us connected

Preferred rates for car rentals, hotels, phone plans and gym discounts

Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.

Apply on petvalu.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Manager, TechCare oversees daily IT service desk operations, including team leadership, policy development, and performance monitoring. They serve as the primary point of contact for escalated technical issues and collaborate with other IT teams to ensure efficient service delivery.

Requirements

Candidates must have at least 5 years of technical support experience and 3 years in a supervisory role within a help desk environment. A university or college degree is required, along with retail industry experience and strong knowledge of ITSM practices.

Skills

IT service desk management
Team leadership
ITIL
Retail industry experience
Incident management
Problem solving
Technical support
Operational support
Performance metrics
Vendor management
Project management
Networking
Hardware troubleshooting
Software troubleshooting
Cloud technologies
Communication

Benefits

Hybrid work options
Flexible work options
Comprehensive health and dental benefits
Employee share purchase plan
Learning and development support
Employee discounts
Preferred rates for car rentals
Preferred rates for hotels
Preferred rates for phone plans
Gym discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Management
ITIL
Retail
Help Desk
Freshworks
Fresh Service
Microsoft Office
ITSM
Cloud Technologies
Networking
Hardware
Software
Performance Metrics
SLA
Budgeting
Recruitment
Onboarding
Training
Escalation
Technical Support
Operational Support
Vendor Management
Project Management
Analytical Skills
Customer Service
Troubleshooting
Infrastructure
Reporting
Team Leadership

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Jobs in Canada