Jobs in Canada

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Added 2 mins ago
W
(CAN) Directs Store Delivery Associate(FT)
Walmart
Ancaster, ON
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 17 mins ago
AS
Retail Scrum Master/Release Manager
Apex Systems
Montreal, QC
- $95 to $130 CAD / hour
- Contract
Certified ScrumMaster, Professional Scrum Master, SAFe Scrum Master, or an equivalent Agile certification is required
Added 17 mins ago
GF
Credit Manager
GM Financial
Toronto, ON
- Full-time
…U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto…
Added 17 mins ago
TH
Merchandising Execution Associate Full Time - 7086 Winnipeg Southwest
The Home Depot
Winnipeg, MB
- Full-time
Added 17 mins ago
TH
Merchandising Execution Associate Part Time - 7038 Brandon
The Home Depot
Brandon, MB
- Part-time
Added 17 mins ago
MI
Sales Representative (External)
Marketing Impact Limited
Concord, ON
- Full-time
We are looking for an Account Manager who loves meeting customers, understanding their challenges and finding opportunities to grow. You will own customer relationships, develop new…
Added 17 mins ago
MI
Procurement Manager
Marketing Impact Limited
Concord, ON
- Full-time
Marketing Impact Limited creates retail displays and merchandising solutions that help brands and retailers bring products to life. We are seeking a commercially minded, hands-on…
Added 32 mins ago
PV
Manager, TechCare
Pet Valu
Markham, ON
- Full-time
The Manager, TechCare, who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient and effective support for all IT technical issues. This role…
Added 46 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Montreal, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 46 mins ago
KB
Flow Crew Associate
Kent Building Supplies
Saint John, NB
- Part-time
Must have a means of transportation
Added 47 mins ago
BU
Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
…addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business…
Added 47 mins ago
Acting Store Manager Mayfair Shopping Centre
EssilorLuxottica Group
Victoria, BC
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 47 mins ago
TA
QC - SALES ASSOCIATE – PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Laval, QC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 47 mins ago
TA
QC - STOCK COORDINATOR - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Laval, QC
- Part-time
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 47 mins ago
TA
Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 47 mins ago
TA
SALES LEAD - FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Winnipeg, MB
- Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 47 mins ago
W
consumables associate
Walmart
Kitchener, ON
- Part-time
Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes…
Added 47 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Vaughan, ON
- Full-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 1 hour ago
GD
DYNAMITE - Sales Associate PT - Toronto Eaton Centre
Groupe Dynamite, Inc Garage
Toronto, ON
- Part-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 1 hour ago
VC
Vans: Sales Lead - Crossiron Mills
VF Corporation
AB
- $18 to $24.42 CAD / hour
- Part-time
…authenticity are celebrated. If you aspire for a career in retail and are looking for a company dedicated to your personal growth to evolve into a leader of tomorrow, then Vans is for you.…
Added 1 hour ago
V
Vans: Sales Lead - Crossiron Mills
Vans
AB
- $18 to $24.42 CAD / hour
- Part-time
…authenticity are celebrated. If you aspire for a career in retail and are looking for a company dedicated to your personal growth to evolve into a leader of tomorrow, then Vans is for you.…
Added 1 hour ago
SH
Acting Store Manager Mayfair Shopping Centre
Sunglass Hut
Victoria, BC
- Full-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 1 hour ago
SB
05644 Assistant Store Manager
Sally Beauty
Lloydminster, AB
- Full-time
…important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe…
Added 1 hour ago
S
Interim Manager Front End -FreshCo Coliseum
Sobeys
AB · Edmonton, AB
- Temporary
The Interim Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 1 hour ago
C
Part-Time Manager
Claire's
Kitchener, ON
- $18 CAD / hour
- Part-time
…trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for…

Pet Valu

Manager, TechCare

Markham, ON, Canada

The targeted salary range for this position is $90,000-$110,000 annually. · Full-time

Apply on petvalu.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: The targeted salary range for this position is $90,000-$110,000 annually.
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Markham, Ontario

Job Description:

Position: Manager, TechCare

Type: Full-Time | Permanent | Hybrid

Location: Markham, ON

Reports to: VP, Enterprise Applications and Operations

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What is the role?

The Manager, TechCare, who will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient and effective support for all IT technical issues. This role involves managing the service desk team, establishing policies and procedures, monitoring performance, and working closely with other IT teams to ensure a seamless support experience.

What will you do?

Lead, mentor, and develop the service desk team, ensuring high levels of motivation and performance.
Oversee the recruitment, onboarding, and training of new service desk staff.
Conduct regular performance reviews and provide feedback to team members.
Manage day-to-day operations of the IT service desk, ensuring all support requests are logged, tracked, and resolved in a timely manner.
Develop and implement service desk policies, procedures, and service level agreements (SLAs).
Ensure proper documentation and escalation processes are followed.
Serve as the primary point of contact for escalated technical issues.
Monitor and analyze service desk performance metrics, ensuring continuous improvement in service delivery.
Collaborate with other IT teams to resolve complex technical issues.
Develop and implement service desk strategies aligned with the company’s overall IT goals
Identify and implement new technologies and tools to enhance the efficiency and effectiveness of the service desk
Manage the service desk budget, including forecasting and tracking expenses.
Ensure that all users receive prompt, professional, and courteous support.
Prepare regular reports on service desk activities, performance, and trends.

What will you need to succeed?

Skills, Experience, Education, Certifications

University or College Degree or equivalent experience.
5+ years’ technical and operational support experience in a Help Desk environment
3+ years’ support experience at a supervisory/manager level in a Help Desk environment
ITIL Certification desirable
Retail experience a must
Experience in managing remote and on-site teams
Familiarity with helpdesk software, ticketing systems, and IT Service Management (ITSM) practices
Strong demonstrated analytical skills
Strong analytical and reporting capabilities
Exceptional Customer Service Skills
Vendor, Project and Team management abilities
Understanding of networking, hardware, software, and cloud technologies and how the IT ecosystem works and how to troubleshoot issues.
Expertise in handling and prioritizing incidents, problem-solving, and ensuring minimal downtime.
Clear and effective communication, both with technical and non-technical staff, to ensure issues are understood and resolved efficiently.

Technologies Used

Microsoft Office
Freshworks (Fresh Service) Service Management

Compensation:

The targeted salary range for this position is $90,000-$110,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

Hybrid, Flexible Work Options

Comprehensive health and dental benefits

Employee Share Purchase Plan with company matching

Learning and Development support tailored to you

An inclusive, collaborative culture where your voice matters

Fun company events that keep us connected

Preferred rates for car rentals, hotels, phone plans and gym discounts

Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.

Apply on petvalu.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Manager, TechCare oversees daily IT service desk operations, including team leadership, policy development, and performance monitoring. They serve as the primary point of contact for escalated technical issues and collaborate with other IT teams to ensure efficient service delivery.

Requirements

Candidates must have at least 5 years of technical support experience and 3 years in a supervisory role within a help desk environment. A university or college degree is required, along with retail industry experience and strong knowledge of ITSM practices.

Skills

IT service desk management
Team leadership
ITIL
Retail industry experience
Incident management
Problem solving
Technical support
Operational support
Performance metrics
Vendor management
Project management
Networking
Hardware troubleshooting
Software troubleshooting
Cloud technologies
Communication

Benefits

Hybrid work options
Flexible work options
Comprehensive health and dental benefits
Employee share purchase plan
Learning and development support
Employee discounts
Preferred rates for car rentals
Preferred rates for hotels
Preferred rates for phone plans
Gym discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Management
ITIL
Retail
Help Desk
Freshworks
Fresh Service
Microsoft Office
ITSM
Cloud Technologies
Networking
Hardware
Software
Performance Metrics
SLA
Budgeting
Recruitment
Onboarding
Training
Escalation
Technical Support
Operational Support
Vendor Management
Project Management
Analytical Skills
Customer Service
Troubleshooting
Infrastructure
Reporting
Team Leadership

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Jobs in Canada