Specialist eCommerce Last Mile

Location: Markham, Ontario

Job Description:

Position: Specialist eCommerce Last Mile

Type: Full-Time | Permanent | Hybrid  

Location: Markham, ON 

Reports to: Senior Manager Final Mile

About Us:

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

Job Summary

The eCommerce Last Mile Specialist will play a crucial role in optimizing 3rd party last mile & fulfillment operations to align with Pet Valu’s strategic goals. They will monitor 3PL performance, and drive cost-effective eCommerce fulfillment operations. They will be responsible for Pet Valu’s commitments to service level agreements (SLAs) and efficient cost management. They will troubleshoot day-to-day delivery service quality issues, mis-ships, short ships, package damages, etc. They will also be responsible for eComm Fulfillment Performance reporting and analysis, auditing 3PL metrics, and supporting KPI reports. The candidate must have the ability to problem-solve, work independently both remotely and in the office, as well as cross-functionally, and be driven to continuously improve processes and develop key metrics in eComm logistics.

Essential Duties and Responsibilities:

Safety – Operate in a way that builds trust with our customers, pets, and ACEs.

• Collaborate closely with our 3PL provider and internal stakeholders to ensure a smooth and efficient delivery of goods through the last mile network.
• Act as a liaison between internal stakeholders and the 3PL provider to address operational and transportation issues.
• Monitor key performance indicators (KPIs) to track 3PL performance and ensure alignment with SLAs.
• Troubleshoot quality issues, mis-ships, short ships, and package damages.

Compassion – Communicate and act from the heart with genuine care and courtesy. 

• Communicate weekly with all appropriate stakeholders on reporting.
• Support the business through ad-hoc queries and analysis as required.
• Lead and participate with cross-functional teams to drive continuous improvement initiatives within 3PL operations.
• Provide analysis to support Pet Valu’s supply chain transformation goals.

Expertise – Provide knowledge in an understanding and informative way.

• Participate in periodic business reviews with the 3PL provider to assess performance, review key metrics, and identify areas for improvement.
• Analyze eComm Last Mile network to find cost opportunities.
• Analyze budget variances, track expenses, and provide recommendations for freight cost control and reduction.

Efficiency – Use time and resources responsibly.

• Update and maintain Standard Operating Procedures & Process Maps, as applicable.
• Identify opportunities to enhance processes, reduce costs, and improve overall efficiency of the 3PL, including introducing best practices.
• Vacation / sick time coverage as necessary
• Participate in project work as necessary.

Skills, Experience, Education, Certifications

• Bachelors' Degree in related field or equivalent combination of education and experience.
• Minimum of 2 years' experience in supply chain / logistics /eCommerce fulfillment activities.
• Experience with data analysis, building KPI tools and reporting preferred.
• Experience with WMS, managing 3PL Service providers, network modelling preferred.

Compensation:

The targeted salary range for this position is $65,000-$75,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?  

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

 Why work for us?  

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:

• Hybrid, Flexible Work Options 

• Comprehensive health and dental benefits 

• Employee Share Purchase Plan with company matching 

• Learning and Development support tailored to you 

• An inclusive, collaborative culture where your voice matters  

• Fun company events that keep us connected 

• Preferred rates for car rentals, hotels, phone plans and gym discounts 

• Generous employee discounts on our products  

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.