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Added 9 mins ago
Mergers and Acquisitions Associate
Rillo
Toronto, ON
$110,000 to $140,000 CAD / year
Full-time
We are working exclusively with an established technology organization to identify an M&A Associate for their corporate development function. Growth through acquisition is a central part of…
Added 10 mins ago
Private Client Service Associate
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Vancouver, BC
We are looking a Private Client Service Associate for an existing vacancy in our our Vancouver office. In this role, you will be a member of a collaborative and client focused team…
Added 10 mins ago
Associate, Client Services - Capital Markets (12 Months Term/Secondment)
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Full-time
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Associé(e) principal(e) aux ventes - Mobile / Senior Mobile Sales Associate
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Canada
Full-time
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Sales Associate Analyst, Launch Program 2027 - CanadaWhy join Mastercard’s Launch Program?
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Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 54 mins ago
Client Service Associate
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$55,000 to $65,000 CAD / year
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Added 54 mins ago
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Added 54 mins ago
Optical Sales Associate
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Added 54 mins ago
Optical Sales Associate
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$22 to $23 CAD / hour
We’re excited to welcome a passionate Optical Sales Associate to join HealthOne’s dynamic, multidisciplinary team located in the heart of Downtown Toronto.
Added 54 mins ago
Intern, Private Client Service
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…growth are abound. You will be a member of a collaborative and client-focused team. This is an opportunity to support our associate and Wealth Advisor teams with a variety of tasks and…
Added 54 mins ago
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Portfolio Manager, Equity Income Team
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$19.2 to $22.6 CAD / hour
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Up to $25.5 CAD / hour
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Added 1 hour ago
Administrative Clerk, Full Time
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Added 1 hour ago
Home Sales and Electronic Associate-EN
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As a Home and Electronics Sales Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your…
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Full-time
Ensure positive client relationships and satisfaction.
Added 2 hours ago
Temporary Sales Associate
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The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…

Petal

Customer succes associate

350 Charest Est, Quebec, QC, G1K 3H5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

The Xacte division offers an innovative medical billing solution, enabling healthcare professionals, medical clinics, and billing agency partners to benefit from a distinctive synergy of expertise and technology.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

Why this role is interesting

As a Onboarding specialist, you take over after the sale and play a key role in onboarding new clients.

In practical terms, you support physicians using the Xacte medical billing platform, from needs assessment through to go-live.

You ensure their profiles are properly set up, information is complete, they are correctly registered (RAMQ), and everything is in place for them to start using the platform effectively.

Your role is to deliver a structured, smooth, and professional experience, while building a strong relationship of trust from the very beginning.

In this role, you will:

Take ownership of new clients as they come on board and understand their needs
Set up and configure their profiles while validating required information
Coordinate next steps with internal teams (training, billing, support)
Follow up to ensure a seamless and timely go-live

What we’re looking for:

If you see yourself in this type of role, we’d love to meet you! We’re looking for someone who is organized, comfortable in a fast-paced environment, and attentive to delivering a high-quality client experience. You’ll stand out if you:

Are structured and detail-oriented in your follow-ups
Can manage multiple priorities without losing track
Are comfortable interacting with a variety of stakeholders, including professionals
Communicate clearly and effectively in both French and English
Are able to build strong, trust-based relationships with clients
Are comfortable using technology and web-based platforms
Have relevant experience in customer service, onboarding, or coordination
Can thrive in a fast-paced environment with tight deadlines
Are able to work independently within a structured framework

This role is offered in a hybrid model, with a minimum of one (1) day per week in the office.

Why join Petal

A hands-on role with a direct impact on physicians experience across Quebec
A work environment where collaboration and respect are part of everyday life

An experienced and approachable team

Evolving tools and processes

A growing company in the healthcare sector

What we offer

Recurring hybrid work allowance;

4 to 6 weeks of paid vacation per year;

5 paid personal days per year ;

A group RRSP / DPSP plan with employer contribution;

A modular group insurance plan, from day 1;

An annual wellness allowance;

Access to the Lumino Health™ telehealth application;

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

#PHP1

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More about this job

Responsibilities

Take ownership of new clients, assess their needs, configure their profiles, and validate that required information and registration details are complete. Coordinate training, billing, and support with internal teams, and follow up to ensure a smooth and timely go-live.

Requirements

The ideal candidate is organized, detail-oriented, able to manage multiple priorities, and comfortable working independently in a fast-paced environment. They should communicate clearly in French and English, build trust with clients and stakeholders, be comfortable with web-based platforms, and have relevant customer service, onboarding, or coordination experience.

Skills

Client Onboarding
Customer Service
Client Relationship Building
Needs Assessment
Profile Setup and Configuration
Information Validation
Client Follow-Up
Stakeholder Coordination
Clear Communication
French-English Bilingual Communication
Organization
Attention to Detail
Multitasking
Technology Proficiency
Independent Work

Benefits

Hybrid Work Allowance
Paid Vacation
Paid Personal Days
Group RRSP/DPSP With Employer Contribution
Group Insurance
Wellness Allowance
Telehealth Application Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Medical Billing
Healthcare
Xacte
Client Needs Assessment
Profile Configuration
Information Validation
RAMQ Registration
Go-Live Coordination
Training Coordination
Billing Coordination
Customer Support
Client Experience
Stakeholder Management
Web-Based Platforms
French
English
Fast-Paced Environment
Follow-Up
Healthcare Professionals
Medical Clinics
Billing Agencies

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