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Added 22 mins ago
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Victoria, BC · View Royal, BC
Full-time
…Thrift Store activities. Otherwise, this role acts as a Sales…
Added 22 mins ago
Store Associate
The Salvation Army Canada and Bermuda Territory
Moncton, NB
Full-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 22 mins ago
Sales Associate - Wine Merchant (Jeanne D'Arc Blvd S & Orleans Blvd)
Wine Rack
NB
Part-time
Added 51 mins ago
Temporary Fashion Associate - RW&CO
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Added 51 mins ago
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Dartmouth, NS
Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 51 mins ago
SALES ASSOCIATE-EN
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Work with the Associate General Counsel to manage legal matters related to the Canadian real estate portfolio and coordinate with relevant authorities.
Added 52 mins ago
NYF - Frontliners
Recipe Unlimited
Burlington, ON
…New York Fries, we genuinely care about each Guest and every…
Added 1 hour ago
Territory Manager, Dual - Guelph/London (United Division)
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Are you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here to access.
Added 1 hour ago
Store Associate
The Salvation Army in Canada
Winnipeg, MB
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Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 1 hour ago
Donation Associate
The Salvation Army Canada and Bermuda Territory
St. John's, NL
Full-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 1 hour ago
Part Time Flex Sales Associate
Pandora
Vaudreuil-Dorion, QC
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Added 1 hour ago
Sales Associate - Wine Merchant (Glenwoods Ave & Woodbine Ave)
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Sales Associate - Wine Merchant (HWY124 & John St)
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Sundridge, ON
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Added 1 hour ago
Full Time Sales Associate (Store 2267 - London Oakridge)
Pet Valu
London, ON
Full-time
Added 1 hour ago
SALES ASSOCIATE
Boutique La Vie En Rose
Ottawa, ON · NEPEAN, ON
Added 1 hour ago
Customer Service Associate
J.D. Irving, Limited
Summerside, PE
Part-time
Added 2 hours ago
Sales Associate (Technology Part-time)
Staples Canada
Magog, QC
Part-time
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Added 2 hours ago
Store Associate (Part-Time)
Giant Tiger
Marieville, QC
Part-time
…housewares, and eCommerce purchases, applied at the point of…
Added 3 hours ago
(CAN) Associé, équipe de la boulangerie et de la charcuterie
Walmart Canada
MB · Saint-Laurent, MB
Full-time
Position Summary...A Deli Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Bakery and/or Deli area, and…
Added 3 hours ago
(CAN) Food & Consumables Team Associate
Walmart Canada
Calgary, AB
Contract
Position Summary...A Food and Consumables Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the food and consumables…
Added 4 hours ago
(CAN) Deli Bakery Team Associate
Walmart Canada
Moncton, NB
Full-time
Position Summary...A Deli Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Bakery and/or Deli area, and…
Added 6 hours ago
Cashier, Hourly Part Time Evening
Loblaw Companies Limited
AB · Edmonton, AB
Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
Food Service Attendant PT - YYZ Airport
SSP America
Mississauga, ON
Part-time
SSP Canada operates more than 30 restaurants throughout Toronto Pearson International Airport. The Food Service Associate plays a vital role in delivering excellent customer experiences by…
Added 8 hours ago
Food Service Attendant FT - Pilot (YTZ)
SSP America
Toronto, ON
Full-time
SSP Canada operates multiple restaurants inside the Billy Bishop Airport. The Food Service Associate plays a vital role in delivering excellent customer experiences by efficiently handling…

Petal

Customer succes associate

350 Charest Est, Quebec, QC, G1K 3H5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

The Xacte division offers an innovative medical billing solution, enabling healthcare professionals, medical clinics, and billing agency partners to benefit from a distinctive synergy of expertise and technology.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

Why this role is interesting

As a Onboarding specialist, you take over after the sale and play a key role in onboarding new clients.

In practical terms, you support physicians using the Xacte medical billing platform, from needs assessment through to go-live.

You ensure their profiles are properly set up, information is complete, they are correctly registered (RAMQ), and everything is in place for them to start using the platform effectively.

Your role is to deliver a structured, smooth, and professional experience, while building a strong relationship of trust from the very beginning.

In this role, you will:

Take ownership of new clients as they come on board and understand their needs
Set up and configure their profiles while validating required information
Coordinate next steps with internal teams (training, billing, support)
Follow up to ensure a seamless and timely go-live

What we’re looking for:

If you see yourself in this type of role, we’d love to meet you! We’re looking for someone who is organized, comfortable in a fast-paced environment, and attentive to delivering a high-quality client experience. You’ll stand out if you:

Are structured and detail-oriented in your follow-ups
Can manage multiple priorities without losing track
Are comfortable interacting with a variety of stakeholders, including professionals
Communicate clearly and effectively in both French and English
Are able to build strong, trust-based relationships with clients
Are comfortable using technology and web-based platforms
Have relevant experience in customer service, onboarding, or coordination
Can thrive in a fast-paced environment with tight deadlines
Are able to work independently within a structured framework

This role is offered in a hybrid model, with a minimum of one (1) day per week in the office.

Why join Petal

A hands-on role with a direct impact on physicians experience across Quebec
A work environment where collaboration and respect are part of everyday life

An experienced and approachable team

Evolving tools and processes

A growing company in the healthcare sector

What we offer

Recurring hybrid work allowance;

4 to 6 weeks of paid vacation per year;

5 paid personal days per year ;

A group RRSP / DPSP plan with employer contribution;

A modular group insurance plan, from day 1;

An annual wellness allowance;

Access to the Lumino Health™ telehealth application;

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

#PHP1

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More about this job

Responsibilities

Take ownership of new clients, assess their needs, configure their profiles, and validate that required information and registration details are complete. Coordinate training, billing, and support with internal teams, and follow up to ensure a smooth and timely go-live.

Requirements

The ideal candidate is organized, detail-oriented, able to manage multiple priorities, and comfortable working independently in a fast-paced environment. They should communicate clearly in French and English, build trust with clients and stakeholders, be comfortable with web-based platforms, and have relevant customer service, onboarding, or coordination experience.

Skills

Client Onboarding
Customer Service
Client Relationship Building
Needs Assessment
Profile Setup and Configuration
Information Validation
Client Follow-Up
Stakeholder Coordination
Clear Communication
French-English Bilingual Communication
Organization
Attention to Detail
Multitasking
Technology Proficiency
Independent Work

Benefits

Hybrid Work Allowance
Paid Vacation
Paid Personal Days
Group RRSP/DPSP With Employer Contribution
Group Insurance
Wellness Allowance
Telehealth Application Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Medical Billing
Healthcare
Xacte
Client Needs Assessment
Profile Configuration
Information Validation
RAMQ Registration
Go-Live Coordination
Training Coordination
Billing Coordination
Customer Support
Client Experience
Stakeholder Management
Web-Based Platforms
French
English
Fast-Paced Environment
Follow-Up
Healthcare Professionals
Medical Clinics
Billing Agencies

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