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OPERATIONS MANAGER / GENERAL MANAGER (MANUFACTURING)
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- Full-time
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Pete's Frootique

Front End & Bakery Manager

Halifax, NS, Canada

$42,000 to $48,000 USD / year · Full-time

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Job details

Pay: $42,000 to $48,000 USD / year
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

At Pete's Frootique & Fine Foods, we know our success is driven by the dedication, passion, and talent of our team. We are committed to delivering exceptional products and an outstanding shopping experience across our stores in Bedford and Halifax.

We are currently seeking a motivated and experienced Front End & Bakery Manager to join our leadership team. This fast-paced, hands-on role is responsible for leading the Front End, Admin, and Juice Bar teams while ensuring excellence in customer service, operational efficiency, product quality, food safety, and team development.

Role Overview

The Front End & Bakery Manager plays a key leadership role in overseeing the day-to-day operations of the Front End & Bakery departments. You will lead, coach, and develop team members while ensuring departmental tasks are prioritized and completed efficiently.

As one of the primary points of contact for customers at both the beginning and end of their shopping experience, you will play an important role in delivering exceptional customer service, resolving concerns, maintaining efficient checkout operations, and creating a positive and welcoming environment.

You will work closely with Store and Department Management to support overall store operations, drive departmental performance, and maintain high standards of service, cleanliness, safety, and teamwork.

Key Responsibilities

Lead, supervise, and coordinate the Front End & Bakery teams to meet departmental goals and operational standards
Oversee staffing, scheduling, training, and development of Admin Clerks, Juice Bar Clerks, Bakery Clerks, Cashiers, and Maintenance Staff
Provide ongoing coaching, feedback, and support to team members, including annual performance reviews
Coordinate daily activities, ensuring tasks are prioritized and completed efficiently
Provide exceptional customer service by responding to customer concerns, complaints, and requests using sound judgment to achieve customer satisfaction
Monitor checkout lines and staffing levels to minimize customer wait times and ensure efficient and timely service
Operate cash registers and assist the cash office and other Front End departments as required
Ensure the security and accuracy of cash systems, cash drawers, and the safe
Provide authorized key access to cashiers for refunds, overrides, and other required transactions
Maintain open communication with Store and Department Management regarding operational issues, customer concerns, staffing, and other pertinent information
Manage store and department operations in the absence of Store or Department Managers
Maintain high standards of employee morale while promoting cooperation, teamwork, accountability, and engagement
Ensure the highest quality of products is produced and displayed by following proper receiving procedures, monitoring shelf life, maintaining temperature records, and properly rotating stock
Ensure a high level of cleanliness and organization is maintained throughout all Front End, Cash, Juice Bar, and Bakery areas
Ensure team members properly handle products and equipment in accordance with food safety and workplace safety guidelines
Participate in monthly inventory counts for the Juice Bar & Bakery
Assist with the development and implementation of special store and community events
Act as a resource for other departments when operational issues arise and demonstrate effective problem-solving with a sense of urgency and professionalism
Work with Department and Store Management to develop comprehensive knowledge of all store departments to better serve customer needs and support professional development
Assist with continuous improvement initiatives focused on increasing productivity, profitability, operational efficiency, and customer service
Perform other duties and responsibilities as directed by the Store Operations Manager

Qualifications

Previous managerial or supervisory experience, preferably in a customer service, grocery, food service, or retail environment
Previous experience working with Front End POS systems
Strong customer service, communication, and interpersonal skills
Ability to build positive relationships with customers and team members
Strong problem-solving, decision-making, and judgment skills
Ability to remain calm, professional, and effective in a fast-paced environment
Strong organizational skills with the ability to multitask and prioritize competing demands
Ability to effectively delegate tasks and manage time and resources
Experience providing coaching, feedback, and performance support to team members
Ability to motivate and develop employees while promoting teamwork and accountability
Strong attention to detail and commitment to operational excellence
Ability to analyze information, use sound judgment, and consider the impact of decisions on customers, sales, productivity, and profitability
Understanding of inventory management, payroll, and shrink control
Commitment to continuous improvement and willingness to embrace change
Ability to recognize and uphold company values while promoting high standards and excellence
Food safety knowledge and experience in a food retail environment considered an asset

Physical Requirements

Work involves continuous interaction with customers and team members in a fast-paced environment
Majority of time spent standing, walking, and performing active duties
Frequent repetitive hand and arm movements, bending, reaching, and occasional heavy lifting
Ability to lift and carry approximately 5–20 lbs regularly, with a maximum weight of 50 lbs
May be exposed to varying temperatures, including refrigerated areas
May be exposed to common food allergens
Ability to stand or walk for extended periods, including up to four hours without a break

Days/Hours Requirement

This position requires flexible availability, including days, evenings, weekends, and holidays.

Join Our Team

If you are a hands-on leader who thrives in a fast-paced environment and is passionate about exceptional customer service, team development, and operational excellence, we'd love to hear from you. Join Pete's Frootique & Fine Foods and help lead a team committed to quality, service, and excellence every day.

This job description is intended to describe the general nature of the position. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Additional duties may be assigned as required.

Powered by ExactHire: 209893

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More about this job

Responsibilities

Lead the Front End, Admin, Juice Bar, and Bakery teams, overseeing staffing, training, daily operations, customer service, and team performance. Maintain standards for cash security, product quality, food and workplace safety, cleanliness, inventory, and operational efficiency while supporting store management and improvement initiatives.

Requirements

Requires previous supervisory or managerial experience, preferably in customer service, grocery, food service, or retail, along with experience using Front End POS systems. Candidates should demonstrate strong customer service, communication, organization, judgment, delegation, coaching, and team-development abilities; food safety experience is an asset, and the role requires flexible availability for days, evenings, weekends, and holidays.

Skills

Team Leadership
Staff Scheduling
Training And Development
Coaching And Performance Feedback
Customer Service
Conflict Resolution
Front-End POS Systems
Cash Handling And Security
Food Safety
Inventory Management
Payroll And Shrink Control
Problem-Solving And Decision-Making
Task Delegation
Time Management
Communication
Operational Improvement

Visa sponsorship

Not detected in the job text

Keywords

Retail
Grocery
Front End
Bakery
Juice Bar
Point-Of-Sale Systems
Cash Office
Cash Handling
Customer Service
Staff Scheduling
Employee Training
Performance Reviews
Food Safety
Workplace Safety
Inventory Counts
Inventory Management
Payroll
Shrink Control
Product Rotation
Temperature Records
Receiving Procedures
Checkout Operations
Team Development
Operational Efficiency
Continuous Improvement

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