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Added 1 day ago
OA
Part-Time Reception Associate - OpenRoad Subaru Boundary
OpenRoad Auto Group
Vancouver, BC · Burnaby, British Columbia
- Part-time
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Added 1 day ago
D|
Assistant Service Manager | Downtown Chrysler
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
Customer relationship management: Build and maintain long-term relationships with customers by offering excellent service, ensuring customer satisfaction, and following up after the service.
Added 1 day ago
AG
Conseiller(ère) technique - Toyota de Boucherville - Technical Advisor - Toyota de Boucherville
Action Grenier Autogroupe
Boucherville, QC
- Full-time
Toyota de Boucherville is currently looking for a Technical Advisor to join its dynamic team!
Added 1 day ago
P
Field Product Advisor - Vancouver
Pentair
Vancouver, BC
- Full-time
We have an opportunity for a Field Product Advisor to join our Vancouver, BC team. You will deliver expert-level products and technical support with collaboration with Sales, Warranty,…
Added 1 day ago
SN
Junior Service Advisor
Sherway Nissan
Toronto, ON
- Full-time
Role Description The Junior Service Advisor is a full-time, on-site role based at Sherway Nissan in Toronto, ON. This position supports the Service Department by greeting customers,…
Added 1 day ago
NG
Account Manager
Normet Group
Sudbury, ON · Lively
- Full-time
Support warranty investigations from a technical advisor position.
Added 2 days ago
OA
Apprentice Technician - Porsche Centre Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Added 2 days ago
Parts Advisor
Tourism Holdings Ltd
Delta, BC
The Parts Advisor plays a vital role in the efficient operation of our service department. This position is responsible for the entire lifecycle of parts management, from locating and…
Added 2 days ago
AI
Parts Consultant - McNaught Cadillac Buick GMC
AutoCanada Inc.
Winnipeg, MB
- Full-time
The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will…
Added 2 days ago
AI
Licensed Automotive Technician - Moncton Chrysler
AutoCanada Inc.
Moncton, NB
- $32 to $51.63 CAD / hour
- Full-time
…Operations, Red Seal Service Technician, Service technician, Service Warranty, Auto Repair Shop, Auto Maintenance, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified,…
Added 3 days ago
DG
Service Advisor
Dilawri Group of Companies
North Vancouver, BC
- Full-time
We are looking for a Service Advisor to join our team at Capilano Audi. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our…
Added 3 days ago
T
Conseiller aux pièces | Parts Advisor
Tesla
Montreal, QC
- Full-time
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We’ve…
Added 3 days ago
SS
Automation Services Advisor
Samuel, Son & Co.
Waterloo, ON
- Full-time
As a key member of the Partner Services team, the Automation Services Advisor plays a vital role in delivering exceptional post-installation support to our customers. This role combines…
Added 3 days ago
Parts Advisor
Tourism Holdings Ltd
Calgary, AB
The Parts Advisor plays a vital role in the efficient operation of our service department. This position is responsible for the entire lifecycle of parts management, from locating and…
Added 3 days ago
SS
Automation Services Advisor
Samuel, Son & Co.
Waterloo, ON
- Full-time
As a key member of the Partner Services team, the Automation Services Advisor plays a vital role in delivering exceptional post-installation support to our customers. This role combines…
Added 3 days ago
PP
Service Advisor
Peterbilt Pacific
Kamloops, BC
- $60,000 to $72,000 CAD / year
- Full-time
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.
Added 3 days ago
Service Advisor (Mercedes-Benz South Calgary)
Go Auto
Calgary, AB
You’ll be working closely with technicians, parts, warranty, and service leadership every day. The best advisors here know how to keep customers informed, keep technicians productive, and…
Added 4 days ago
FR
Service Advisor
Fraserway RV
Abbotsford, BC
- Full-time
Fraserway RV is looking for a Service Advisor to be the connection between our customers and our service team. You'll help customers understand what their RV needs, coordinate repairs with…
Added 4 days ago
TR
RV - Service Advisor
Traveland RV Supercentre
Watrous, SK
- Full-time
…has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally…
Added 4 days ago
FG
Service Writer
Fort Garry Industries LTD.
Thunder Bay, ON
- Full-time
Previous experience as a service writer or advisor in a truck and transport environment is preferred
Added 4 days ago
QM
Spécialiste en protection automobile / Vehicle Protection Specialist
Quantum Management Services Ltd.
Laval, QC
- Full-time
- Experience as an auto mechanic, a service advisor, body technician, service manager, warranty administrator, or auto claims adjuster
Added 4 days ago
OA
Apprentice Technician- OpenRoad Toyota Abbotsford
OpenRoad Auto Group
Abbotsford, BC
- Full-time
Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Added 4 days ago
PD
Licensed Automotive Technician - Night Shift
PAG Direct
Toronto, ON
- $30 to $39.5 CAD / hour
- Full-time
Communicate vehicle concerns with service advisor as required
Added 5 days ago
PA
Service Advisor (Mazda of Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Mazda of Brampton is seeking a Service Advisor to join our dynamic team in Brampton.
Added 5 days ago
PA
Service Advisor (Performance Mercedes-Benz)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Mercedes Benz is currently seeking an experienced Service Advisor to join their dynamic team.

Peterbilt Pacific

Service Advisor

Kamloops, BC, V1S 1J6, Canada

$60,000 to $72,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $72,000 CAD / year
Job type: Full-time
Apply by: Jan 19, 2027
Posting language: English
Posted: Oct 21, 2026

Original job description

The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

Extended Health & Dental Benefits
Premiums Paid by Employer
Employer Contribution Pension Plan
Growth Opportunities
Paid Training
Long term job security
Employee Assistance Program
Telus Health Virtual Care

Responsibilities

Acquire and maintain customer and vehicle information
Consult vehicle file for outstanding recalls or warranty repairs
Obtain credit approval if necessary
Open repair orders and enter job descriptions
Receive service department phone calls and direct to appropriate person as required
Follow-up with customers about service repairs done and additional items found in need of repair
Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required
Other duties and projects as assigned

WARRANTY DUTIES

Provide excellent customer service and maintain customer relationships
Prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims
Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors
Review warranty RO’s according to warrantability
Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out
Forward all warrantable work orders to the Centralized Warranty Department for processing
Deal with warranty related customer inquiries in person and on the phone
Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure
Taking and resolving customer complaints by phone and in person
Notify customers of safety recalls, product support programs and warranty repairs outstanding
Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced

Qualifications

Previous experience as a Service Advisor
Grade 12 or GED required
Excellent customer service skills
In-depth knowledge of heavy-duty truck repairs
Good computer skills
Excellent written and verbal communication skills
Strong personal organizational skills as they relate to workload, time management and setting priorities
Effective problem solving and negotiating skills
Effective conflict resolution skills

Compensation Rate

$60 000 - $72 000 annually + Variable Compensation

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More about this job

Responsibilities

The Service Advisor acts as the primary liaison between customers and repair technicians, managing service records and scheduling repairs. They are also responsible for processing warranty claims, maintaining customer relationships, and ensuring accurate documentation for all service orders.

Requirements

Candidates must have previous experience as a Service Advisor and possess a Grade 12 diploma or GED. Strong knowledge of heavy-duty truck repairs, excellent communication skills, and proficiency in computer systems are required for this role.

Skills

Customer Service
Repair Order Management
Warranty Administration
Heavy-duty Truck Repair Knowledge
Communication
Problem Solving
Negotiation
Conflict Resolution
Time Management
Organizational Skills
Computer Skills
Scheduling
Troubleshooting
Documentation

Benefits

Extended Health Benefits
Dental Benefits
Employer Paid Premiums
Growth Opportunities
Paid Training
Long Term Job Security
Employee Assistance Program
Telus Health Virtual Care

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Heavy-duty Truck
Warranty Claims
Repair Orders
Customer Service
Dealership
Troubleshooting
Scheduling
Documentation
Conflict Resolution
Negotiation
Vehicle Maintenance
Parts Management
Service Manager
Warranty Administration

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