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· Comprehensive benefits. Access to a comprehensive benefits program for qualifying team members.

Peterborough Family Health Team

Information Technology Technician – 22.5 hours/week – Permanent

Peterborough, ON, Canada

Salary: $56,490 to 63,590 annually · Internship

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Job details

Pay: Salary: $56,490 to 63,590 annually
Job type: Internship
Listed closing date: Oct 15, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

October 1st, 2026

About The Peterborough Family Health Team

Peterborough Family Health Team (PFHT) is a collaborative primary care organization that works alongside family physicians and community partners to provide comprehensive, team-based care to the residents of Peterborough and Peterborough County. Our interdisciplinary team works together across multiple clinical sites. 

PFHT supports clinical excellence, innovation, and digital health solutions that enhance patient care, improve provider workflows, and protect the privacy and security of health information.

Overview

The IT Support Technician works under the technical guidance of, and in collaboration with, the Information Technology Specialist and reports to the Finance & Business Manager. The incumbent provides front-line technical and operational support across PFHT and partners with Family Health Organizations (FHOs) in Peterborough and surrounding areas. 

This is a permanent part-time position (.6 FTE; 22.5 hours per week) working throughout the City and County of Peterborough.

Key Responsibilities

Technical & End-User Support 

Provide timely remote and on-site technical support to PFHT employees, physicians, and staff within partnering FHOs. 
Troubleshoot hardware, software, telephone, connectivity, system access, and other day-to-day technology issues. 
Assist with the installation, configuration, maintenance, and deployment of computers, printers, mobile devices, phones, and other technology equipment. 
Support user account setup, system access, permissions, and technology-related onboarding and offboarding. 
Escalate complex or higher-level infrastructure, system, cybersecurity, and technical issues to the Information Technology Specialist.

FHO & Multi-Site Support 

Provide front-line IT support to partnering FHOs and physician offices throughout Peterborough City and County. 
Travel between clinical locations to provide troubleshooting, equipment setup, maintenance, and other on-site support. 
Support physicians and staff with day-to-day technology needs and help identify issues requiring further assessment by the Information Technology Specialist. 
Assist the Information Technology Specialist with equipment replacements, office changes, system implementations, and other technology projects. 
Liaise with external vendors as directed or required to resolve technical issues.

Systems & Infrastructure Support 

Assist the Information Technology Specialist with the ongoing support of computers, printers, phones, networking equipment, Microsoft 365, secure fax, and other technology infrastructure. 
Perform basic troubleshooting of wired and wireless networks, VPN access, internet connectivity, and related systems. 
Assist with equipment deployment, replacement cycles, technology inventory, and system documentation.

 Clinical & Digital Health Systems 

Provide front-line technical support for EMR systems, clinical applications, and digital health tools. 
Assist with system access, upgrades, testing, implementation, and user support or training. 
Escalate system or workflow issues requiring advanced technical support and assist with resolution as directed.

Cybersecurity & Privacy 

Follow established PFHT cybersecurity, privacy, and information security policies and procedures. 
Assist with routine endpoint security, software updates, encryption, malware protection, and user access requirements. 
Identify and promptly escalate potential cybersecurity or privacy concerns to the Information Technology Specialist and/or appropriate organizational lead. 
Reinforce established cybersecurity practices when providing technical support to users.

Hours of work

Hours of service are pre-established per employment agreement and may require some evenings and weekends. Any deviation from the established schedule shall not negatively impact upon the provision of service to the patient population.

Qualifications

Education & Experience 

Post-secondary education in Information Technology, Computer Systems, Computer Science, or a related field; an equivalent combination of education and relevant experience will also be considered. 
Experience providing technical or help-desk support in a professional environment. 
Experience troubleshooting computers, software, peripherals, networks, and user-access issues. 
Strong technical knowledge of Microsoft 365 applications and Windows-based computing environments. 
Experience working in healthcare and/or multi-site environments is considered an asset. 
Experience supporting EMR systems or digital health applications is considered an asset.

Skills & Competencies 

Strong troubleshooting and problem-solving abilities. 
Excellent interpersonal and customer service skills. 
Ability to explain technical issues clearly to users with varying levels of technical knowledge. 
Ability to work independently and determine when issues require escalation. 
Strong organizational skills and ability to manage competing priorities. 
Comfortable working in a fast-paced clinical environment where timely technical support is important to operations and patient care. 
Demonstrated discretion when working with confidential information. 
Ability to establish effective working relationships with employees, physicians, and external partners.

Working Conditions 

In-person position based in Peterborough, Ontario. 
Regular local travel is required to provide on-site IT support to PFHT and partnering FHO locations throughout Peterborough City and County. 
Access to reliable transportation is required. 
Work is performed across a variety of clinical and office environments. 
Some physical activity may be required when installing, moving, or replacing computer and technology equipment. 
Occasional after-hours support may be required for system upgrades, implementations, or urgent technical issues.

 Additional benefits of joining the Peterborough Family Health Team

HOOPP Pension Plan
Optional Extended Health and Dental Plan
Life/Disability Insurance Plan
Health Care Spending Account
Employee Assistance Program (EAP)
A provincial leader among Family Health Teams in Ontario
Excellent team/office environment
Multidisciplinary team expertise
Organizational commitment to work-life balance

The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position and if medically able, maintain full vaccination.

Interested candidates can email their resume and cover letter to resumes@peterboroughfht.com by the application deadline.

Application deadline: October 15, 2026
Hours: 22.5 hours/week – Monday to Friday
Expected start date: November 16, 2026
Job type: Permanent
Salary: $56,490 to 63,590 annually

The Peterborough Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. The Peterborough Family Health Team offers accommodation for applicants with disabilities in its recruitment processes. We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

Posted in Careers, PFHT Employed Opportunities

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More about this job

Responsibilities

Provide front-line remote and on-site IT support to PFHT staff, physicians, and partner family health organizations, including troubleshooting devices, software, networks, accounts, and clinical systems. Assist with equipment deployment, infrastructure and digital health support, cybersecurity and privacy practices, and escalate complex issues to the Information Technology Specialist.

Requirements

Post-secondary education in information technology, computer systems, computer science, or a related field is required, or an equivalent combination of education and relevant experience. Candidates should have professional technical support experience, knowledge of Microsoft 365 and Windows, strong troubleshooting and customer service skills, and reliable transportation for local travel; healthcare or EMR experience is an asset.

Skills

Technical Support
Help Desk Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Microsoft 365
Windows
EMR Support
Cybersecurity
Information Privacy
Customer Service
Problem-Solving
User Account Management
Equipment Deployment
Technical Documentation
Communication

Benefits

HOOPP Pension Plan
Optional Extended Health and Dental Plan
Life and Disability Insurance Plan
Health Care Spending Account
Employee Assistance Program
Excellent Team and Office Environment
Multidisciplinary Team Expertise
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
Help Desk
Microsoft 365
Windows
Computers
Printers
Mobile Devices
Telephone Systems
Wired Networks
Wireless Networks
VPN
Internet Connectivity
Microsoft Office
Secure Fax
Electronic Medical Records
Clinical Applications
Digital Health
User Accounts
System Access
Equipment Deployment
Technology Inventory
System Documentation
Endpoint Security
Software Updates
Encryption
Malware Protection
Cybersecurity
Information Privacy
Healthcare

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