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Added 4 mins ago
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Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
…In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general…
Added 4 mins ago
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Senior Project Manager
Turner & Townsend
Halifax, NS
- Full-time
…programs as we turn challenge into opportunity and complexity into…
Added 19 mins ago
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Software Development Manager
Benevity
Remote, Canada
- Full-time
- Remote
…our DNA. We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate…
Added 19 mins ago
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Software Development Manager
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…our DNA. We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate…
Added 19 mins ago
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- Full-time
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Added 19 mins ago
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Client Advisor
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Added 32 mins ago
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Directeur de comptes, Services bancaires aux PME
TD
Montreal, QC · Saint-Laurent, QC
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Added 32 mins ago
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Added 33 mins ago
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· Update manager or engagement manager on progress of engagements and client files
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- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 33 mins ago
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Customer Experience Associate - Dartmouth Crossing
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Dartmouth, NS
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 33 mins ago
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Customer Experience Associate
TD
Erin, ON
- Part-time
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Added 33 mins ago
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Personal Banker Trainee
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AB
- Full-time
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Added 33 mins ago
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Solutions Design IT Specialist
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- Full-time
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Added 33 mins ago
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PIA Client Service Associate
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Toronto, ON
- Full-time
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Added 33 mins ago
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Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 48 mins ago
Food Services Assistant (2026-1105)
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Calgary, AB
Reporting to the Manager, Food Services this position is responsible for providing excellent customer service to clients, families, visitors and staff in accordance with established…
Added 48 mins ago
Senior Manager, Wealth Management Taxation - Montreal, QC
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Capturing and socializing success stories connected to client engagements; and
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Manager, Loyalty & Partnership Infrastructure
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Manager of Loyalty and Partnership Infrastructure will lead the Loyalty Program, collaborating with teams and vendors. Key responsibilities include managing vendor initiatives, ensuring…
Added 48 mins ago
Manager, AML Data Governance & Controls - Global AML
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The Manager contribute to the overall success of the AML Data team globally by supporting the execution, documentation, and sustainment of data governance, data quality, data lineage,…
Added 48 mins ago
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Associate, Commercial Banking
CIBC
Burlington, ON · Hamilton, ON
- Full-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 48 mins ago
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Manager, Expatriate Tax Services
BDO
Montreal, QC
- Full-time
BDO Canada is looking for a Manager to join the Expatriate Tax Services team in Montreal. The successful candidate will provide tax compliance and advisory services to globally mobile…
Added 48 mins ago
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Senior Manager, Expatriate Tax Services
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- Full-time
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Added 48 mins ago
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Facility Manager III - Future Opportunities
BGIS
Vancouver, BC
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 48 mins ago
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General Manager
BGIS
Toronto, ON
- Full-time
The General Manager is a senior leadership role responsible for the overall success of one or more assigned client accounts. This position owns the client relationship, business…

Petfinity

General Manager

Calgary, AB, Canada

$85,000–$120,000 annual salary, commensurate with experience · Full-time

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Job details

Pay: $85,000–$120,000 annual salary, commensurate with experience
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Petfinity is looking for an exceptional General Manager to lead our team and drive continued business growth.

Petfinity is a locally owned, one-of-a-kind pet care destination offering boarding, daycare, grooming, an indoor dog park, café, pet store, rentable event spaces, an in-ground pool and gym, and dog training - all under one roof. This is a hands-on leadership opportunity with broad responsibility across people, operations, business development, and financial performance.

The Opportunity

As General Manager, you will take ownership of the day-to-day leadership, operations and business performance of Petfinity. You will have the autonomy to lead and develop our team, strengthen our services, create new opportunities and work closely with ownership and Marketing to continue growing the business. With multiple services operating under one roof, this is a dynamic role. Priorities can shift quickly, multiple initiatives may be moving at once, and success depends on turning ideas into coordinated action across the team. This is an opportunity to make a meaningful impact on both the people you lead and the business you help build.

Lead the People

You will lead the Petfinity team through clear expectations, strong communication, coaching, accountability and development. Your responsibilities will include:

Recruiting, interviewing, hiring and onboarding
Coaching and developing team members and emerging leaders
Performance management and team member relations
Building strong, collaborative teams
Setting clear expectations and supporting consistent follow-through
Workforce planning, scheduling and labour oversight
Supporting leaders throughout Petfinity in successfully leading their areas
Creating an environment where people are empowered to think, solve problems, take ownership and deliver results

The role involves both encouraging and challenging conversations, bringing people together around shared goals and creating the clarity and support that allow teams to perform at their best.

Drive the Business

You will oversee Petfinity's day-to-day operations while actively identifying opportunities to strengthen and grow the business. You will:

Identify opportunities to grow existing services and develop new revenue opportunities
Develop and oversee events, programs and community initiatives
Identify opportunities to increase cross-utilization across Petfinity's services
Work collaboratively with Marketing to develop and execute campaigns and initiatives
Build relationships and partnerships within the community
Maintain high standards of client service and manage escalated client concerns
Build effective systems and processes across the business
Monitor business performance and key performance indicators
Drive revenue and profitability while managing labour and operating expenses within established budgets
Take initiatives from concept through planning, execution and evaluation
Make thoughtful decisions that balance our people, our clients and the financial health of the business

An idea is only the beginning. The General Manager brings together the people, resources and plan required to make it happen.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and support our team members' wellbeing.

$85,000–$120,000 annual salary, commensurate with experience
Performance-based bonus opportunity
Paid time off
Health and dental benefits
In-store discounts
Partner discounts at Petzoic Vet Hospital

What You Bring

We value proven experience leading teams and driving business and financial performance over a particular industry background. Your experience may come from pet care, hospitality, recreation, retail, fitness, healthcare, or another customer-focused service industry. Pet industry experience is an asset but not required.

Why Petfinity?

Petfinity brings an extraordinary range of pet care, recreation and community experiences together in one destination, creating a leadership opportunity as unique as the business itself. You'll have the opportunity to influence how the business grows, develop people and services, create new initiatives, strengthen our connection with the community, and work directly with ownership to help shape Petfinity's next chapter. For the right person, this is an opportunity to lead something meaningful and leave your fingerprints on its success.

How to Apply

Please submit your CV and a cover letter introducing yourself, telling us what attracted you to this opportunity and sharing one accomplishment you are particularly proud to have led, built or grown, and why.

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More about this job

Responsibilities

Lead Petfinity’s team and day-to-day operations, including hiring, coaching, performance management, workforce planning, and consistent service delivery. Grow revenue and profitability by developing services and initiatives, building community partnerships, monitoring performance, managing budgets, and coordinating execution with ownership and Marketing.

Requirements

The posting prioritizes proven experience leading teams and driving business and financial performance; experience may come from pet care or another customer-focused service industry. Pet industry experience is an asset but not required, and no specific education requirement is stated.

Skills

Team Leadership
Recruiting And Hiring
Onboarding
Coaching And Development
Performance Management
Workforce Planning
Scheduling
Labor Oversight
Business Development
Operations Management
Revenue Growth
Financial Performance Management
Budget Management
KPI Monitoring
Client Service
Community Partnerships

Benefits

Performance-Based Bonus
Paid Time Off
Health Benefits
Dental Benefits
In-Store Discounts

Visa sponsorship

Not detected in the job text

Keywords

Pet Care
Boarding
Daycare
Grooming
Dog Training
Indoor Dog Park
Café
Pet Retail
Event Spaces
Pool
Fitness
Team Leadership
Recruiting
Onboarding
Performance Management
Workforce Planning
Scheduling
Operations
Business Development
Revenue Growth
Profitability
Key Performance Indicators
Budget Management
Marketing Campaigns
Community Partnerships
Client Service
Events And Programs
Cross-Service Utilization
Process Development

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