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Petfinity

General Manager

Calgary, AB, Canada

$85,000–$120,000 annual salary, commensurate with experience · Full-time

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Job details

Pay: $85,000–$120,000 annual salary, commensurate with experience
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Petfinity is looking for an exceptional General Manager to lead our team and drive continued business growth.

Petfinity is a locally owned, one-of-a-kind pet care destination offering boarding, daycare, grooming, an indoor dog park, café, pet store, rentable event spaces, an in-ground pool and gym, and dog training - all under one roof. This is a hands-on leadership opportunity with broad responsibility across people, operations, business development, and financial performance.

The Opportunity

As General Manager, you will take ownership of the day-to-day leadership, operations and business performance of Petfinity. You will have the autonomy to lead and develop our team, strengthen our services, create new opportunities and work closely with ownership and Marketing to continue growing the business. With multiple services operating under one roof, this is a dynamic role. Priorities can shift quickly, multiple initiatives may be moving at once, and success depends on turning ideas into coordinated action across the team. This is an opportunity to make a meaningful impact on both the people you lead and the business you help build.

Lead the People

You will lead the Petfinity team through clear expectations, strong communication, coaching, accountability and development. Your responsibilities will include:

Recruiting, interviewing, hiring and onboarding
Coaching and developing team members and emerging leaders
Performance management and team member relations
Building strong, collaborative teams
Setting clear expectations and supporting consistent follow-through
Workforce planning, scheduling and labour oversight
Supporting leaders throughout Petfinity in successfully leading their areas
Creating an environment where people are empowered to think, solve problems, take ownership and deliver results

The role involves both encouraging and challenging conversations, bringing people together around shared goals and creating the clarity and support that allow teams to perform at their best.

Drive the Business

You will oversee Petfinity's day-to-day operations while actively identifying opportunities to strengthen and grow the business. You will:

Identify opportunities to grow existing services and develop new revenue opportunities
Develop and oversee events, programs and community initiatives
Identify opportunities to increase cross-utilization across Petfinity's services
Work collaboratively with Marketing to develop and execute campaigns and initiatives
Build relationships and partnerships within the community
Maintain high standards of client service and manage escalated client concerns
Build effective systems and processes across the business
Monitor business performance and key performance indicators
Drive revenue and profitability while managing labour and operating expenses within established budgets
Take initiatives from concept through planning, execution and evaluation
Make thoughtful decisions that balance our people, our clients and the financial health of the business

An idea is only the beginning. The General Manager brings together the people, resources and plan required to make it happen.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and support our team members' wellbeing.

$85,000–$120,000 annual salary, commensurate with experience
Performance-based bonus opportunity
Paid time off
Health and dental benefits
In-store discounts
Partner discounts at Petzoic Vet Hospital

What You Bring

We value proven experience leading teams and driving business and financial performance over a particular industry background. Your experience may come from pet care, hospitality, recreation, retail, fitness, healthcare, or another customer-focused service industry. Pet industry experience is an asset but not required.

Why Petfinity?

Petfinity brings an extraordinary range of pet care, recreation and community experiences together in one destination, creating a leadership opportunity as unique as the business itself. You'll have the opportunity to influence how the business grows, develop people and services, create new initiatives, strengthen our connection with the community, and work directly with ownership to help shape Petfinity's next chapter. For the right person, this is an opportunity to lead something meaningful and leave your fingerprints on its success.

How to Apply

Please submit your CV and a cover letter introducing yourself, telling us what attracted you to this opportunity and sharing one accomplishment you are particularly proud to have led, built or grown, and why.

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More about this job

Responsibilities

Lead Petfinity’s team and day-to-day operations, including hiring, coaching, performance management, workforce planning, and consistent service delivery. Grow revenue and profitability by developing services and initiatives, building community partnerships, monitoring performance, managing budgets, and coordinating execution with ownership and Marketing.

Requirements

The posting prioritizes proven experience leading teams and driving business and financial performance; experience may come from pet care or another customer-focused service industry. Pet industry experience is an asset but not required, and no specific education requirement is stated.

Skills

Team Leadership
Recruiting And Hiring
Onboarding
Coaching And Development
Performance Management
Workforce Planning
Scheduling
Labor Oversight
Business Development
Operations Management
Revenue Growth
Financial Performance Management
Budget Management
KPI Monitoring
Client Service
Community Partnerships

Benefits

Performance-Based Bonus
Paid Time Off
Health Benefits
Dental Benefits
In-Store Discounts

Visa sponsorship

Not detected in the job text

Keywords

Pet Care
Boarding
Daycare
Grooming
Dog Training
Indoor Dog Park
Café
Pet Retail
Event Spaces
Pool
Fitness
Team Leadership
Recruiting
Onboarding
Performance Management
Workforce Planning
Scheduling
Operations
Business Development
Revenue Growth
Profitability
Key Performance Indicators
Budget Management
Marketing Campaigns
Community Partnerships
Client Service
Events And Programs
Cross-Service Utilization
Process Development

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