Find work in Canada.

327,653 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 29 mins ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 29 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Timmins, ON
Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 29 mins ago
pharmacy assistant
Walmart Canada
Mississauga, ON
Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 29 mins ago
Pharmacy Assistant - PART TIME
Walmart Canada
Langley (District), BC · Langley, BC
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 30 mins ago
Customer Sales and Service Representative
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods…
Added 30 mins ago
Administrative Assistant
RBC
Montreal, QC
Full-time
Support the VP in the day-to-day operations of the market by performing administrative tasks, including organizing and managing: correspondence, diary, reports and market desk. Tasks are…
Added 30 mins ago
Duty Manager (Casual)
Cogir Senior Living
Moose Jaw, SK · The Bentley Moose Jaw
Part-time
The Duty Manager will nurture our Cogir spirit and direct residence operations in the Executive Directors or Managers absence and in accordance with company policies and procedures.
Added 30 mins ago
Agribusiness Assistant - Manitoba
Richardson International
Dauphin, MB · Shoal Lake, MB · Westbourne, MB · Brandon, MB · Brunkild, MB · Vancouver, BC
Full-time
The Agribusiness Assistant will gain experience in crop inputs, agronomy, grain handling, customer service, grain grading, grain blending, grain marketing, sales, operations management…
Added 30 mins ago
Keyholder
Pet Valu
Aberdeen, SK · White Rose, ON
Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 30 mins ago
Manager, Custodial Services - 2026-038
The Regina Exhibition Association Limited
Regina, SK
Full-time
The Manager oversees daily custodial operations, ensuring service standards are met while fostering an exceptional guest experience. This position provides leadership, develops…
Added 30 mins ago
Classroom Coordinator
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
$4,443 to $4,668 CAD / month
Full-time
CUPE 2950 Salaried - Program Assistant 2 (Gr5)
Added 30 mins ago
Warehouse Person
McKesson
Surrey, BC
Part-time
Career Development: Many of our entry-level associates become leaders in operations, and other areas. Transform tomorrow with Team McKesson.
Added 30 mins ago
Part-Time Assistant Manager - 12 Month Contract
Cineplex
Thunder Bay, ON · SC Thunder Bay
Part-time
Cineplex’s Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies…
Added 30 mins ago
Stage Experience Lead
Sephora
Winnipeg, MB
$20.8 to $24.45 CAD / hour
…Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling…
Added 58 mins ago
Manager, Custodial Services - 2026-038
Regina Exhibition Association Limited (REAL)
Regina, SK
Full-time
The Manager oversees daily custodial operations, ensuring service standards are met while fostering an exceptional guest experience. This position provides leadership, develops…
Added 58 mins ago
Data Quality Assistant
Aviva Canada
Toronto, ON
Full-time
We’re looking for an Underwriting Assistant to join our GCS Operations team in downtown Toronto. In this hybrid role, you’ll play a key part in supporting our GCS Underwriting teams while…
Added 58 mins ago
Assistant Director General
Lester B. Pearson School Board (LBPSB)
Dorval, QC
Full-time
The Assistant Director General provides strategic leadership for the educational division of the School Board. The position oversees the Regional Directors and school operations,…
Added 58 mins ago
Fire Assay Assistant - Forklift Operation (FA1)
ALS
North Vancouver, BC
Full-time
Independently supports Fire Assay warehouse operations- covering receiving, inventory management, supply storage, issuing dispatching. This role combines heavy equipment operation, rigorous…
Added 1 hour ago
Dental Assistant (Mississauga and Etobicoke)
Passion Dental Group Inc.
Mississauga, ON
…Mississauga or Etobicoke clinic location. Whether you are a Level I assistant looking to grow your clinical expertise or an experienced Level II certified assistant ready to make an…
Added 1 hour ago
Assistant Store Manager
JD Sports / Livestock / Size?
Dartmouth, NS
Our Retail team is looking for an Assistant Store Manager at our Mic Mac Mall location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include…
Added 1 hour ago
Executive Assistant, Administrative Network
University of Saskatchewan
Saskatoon, SK
The executive assistant provides a wide range of confidential support to one or more senior leaders. Key responsibilities include coordinating complex calendars, providing comprehensive…
Added 1 hour ago
Administrative Assistant (12-month Contract)
Interfor
Grand Forks, BC
$56,000 to $67,000 CAD / year
Administrative Assistant (12-month Contract), Grand Forks,
Added 1 hour ago
Assistant Manager
Lammle's Western Wear Ltd
Calgary, AB
Full-time
Managing all aspects of the day to day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
Added 1 hour ago
Full-time House Manager / Family Assistant
Sage Haus
Taber, AB
$33 to $38 CAD / hour
Full-time
Apply executive-level thinking to household operations
Added 1 hour ago
Bilingual Assistant Store Manager (Team Lead) - Shediac (252738-67)
Cannabis NB
Shediac, NB
Full-time
…customer service, and supporting the Store Manager in daily operations in order to achieve operational objectives. The Team Lead will help coach, lead, and inspire the team to meet goals…

PetSmart

Assistant Store Manager - Customer Experience

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply About employer

More about this job

Responsibilities

Lead the store’s associate and pet parent experience, including team development, staffing, customer concerns, service operations, store events, and the safety and well-being of pets. Drive business results by managing sales, shrink, labor, expenses, and daily store execution while maintaining company policies and standards.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility to work evenings, weekends, and holidays, and proficiency with computer applications. Strong communication, organizational, and detail-oriented skills are required, along with the ability to remain composed under pressure and meet the physical demands of the role.

Skills

Retail Leadership
Customer Experience
People Management
Recruiting and Hiring
Coaching and Mentoring
Associate Development
Staff Scheduling
Labor Management
Conflict Resolution
Communication
Organization
Attention to Detail
Business Management
Sales Growth
Profit and Loss Management
Inventory Shrink Management

Benefits

Paid Weekly
Health and Wellness Benefits
Group Registered Retirement Plan with Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Succession Planning
Labor Management
Staff Scheduling
Associate Engagement
Customer Service
Reservations
Pet Services
Pet Safety
Animal Care
Store Operations
Store Events
Marketing
Policies and Procedures
Code of Ethics
Sales Targets
Shrink Management
Profit and Loss
Expense Management
Work Orders
Purchase Card Allocation

Report this job