Find work in Canada.

325,513 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 38 mins ago
Ralph Lauren FT Store Support
BoF Careers
AB · Edmonton, AB
Part-time
As an Operations Support Associate at Polo Ralph Lauren, plays a crucial role in ensuring the smooth day-to-day operations in our retail stores. Responsible for various aspects in store…
Added 2 hours ago
Associé aux ventes de détail à temps plein/Retail Sales Associate, Full Time - Fairview Pointe Claire
Old Navy
Pointe-Claire, QC
Full-time
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our…
Added 2 hours ago
Associé aux ventes de détail à temps plein/Retail Sales Associate, Full Time - Fairview Pointe Claire
Old Navy
Pointe-Claire, QC
Full-time
…client optimale grâce à une approche omnicanale.As a FT Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging…
Added 2 hours ago
Retail store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 4 hours ago
Retail Associate, FT - Nike Marche Central
Nike
Montreal, QC · NFS CA MARCHE CENTRAL
Full-time
Hours: Full-time – 30-40 hours per week, including nights and weekends
Added 4 hours ago
Retail Sales Associate, Plaza Alexis Nihon
Bell
Montreal, QC
Full benefits package and paid vacation for full time and part time employees
Added 4 hours ago
Seasonal Retail Sales Associate, Rue Masson
Bell
Montreal, QC
Enjoy a flexible full‑time or part‑time schedule, including evening and weekend shifts to suit your availability
Added 4 hours ago
Retail Store Associate Part Time Seasonal Winners - Armadale Square
The TJX Companies, Inc.
Markham, ON
Part-time
CAN Winners Store 0475 Markham ONHourly range: $17.60-$22.00 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate…
Added 5 hours ago
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Port Hope, ON
Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 5 hours ago
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Prince George, BC
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Portage la Prairie, MB
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
Beauty Specialist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
Beauty Specialist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
Front Store Supervisor, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Waterloo, ON
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
Temporary Store Warehouse Associate - Part-Time
PVH Corp.
Delta, BC
Part-time
…are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be…
Added 6 hours ago
Retail store Coordinator
The TJX Companies, Inc.
Surrey, BC
Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 7 hours ago
Stock Associate - Full-Time
Kiokii Inc
Surrey, BC
$18.25 to $18.5 CAD / hour
Full-time
As a Stock Associate, you will be responsible for receiving, organizing, and maintaining inventory within the store. Including but not limited to…
Added 7 hours ago
Retail Store Associate Part Time Winners-Leduc
TJX Companies
Leduc, AB
Part-time
CAN Winners Store 0430 Leduc ABHourly range: $15.00-$18.75 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered…
Added 7 hours ago
Retail Store Associate Seasonal Marshalls/HomeSense - Meadowlands Power Centre
TJX Companies
Hamilton, ON · Ancaster, Ontario
Part-time
CAN Marshalls Store 0759 Ancaster ONHourly range: $17.60-$22.00 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate…
Added 8 hours ago
Bakery Department Supervisor - Full Time
Whole Foods Market
Vancouver, BC
Full-time
…coffee, and juice displays. Supports the Bakery Team Leader and Associate Team Leader(s) to ensure smooth operation of the Bakery Team. All Whole Foods Market Retail jobs require ensuring a…
Added 8 hours ago
Customer Service Supervisor - Full Time
Whole Foods Market
BC · West Vancouver, BC
Full-time
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team…
Added 8 hours ago
Lead Sales Associate - Part-Time
PVH Corp.
Niagara-on-the-Lake, ON
Part-time
SUMMARY: The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash…
Added 9 hours ago
Full Time (CAN) Customer Service Manager
Walmart Canada
Charlottetown, PE
$15 CAD / hour
Full-time
…paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The…
Added 9 hours ago
(CAN) Fashion Department Manager
Walmart Canada
Kamloops, BC
Full-time
Support Daily Fashion Operations and Coverage

PetSmart

Assistant Store Manager - Customer Experience

Saskatoon, SK, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply About employer

More about this job

Responsibilities

Lead the store associate and pet parent experience, including team development, daily task execution, service operations, and the safety and well-being of pets. Drive store business results by managing sales, shrink, labor, expenses, services productivity, and the execution of store events and standards.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility to work evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Management
Recruiting
Coaching
Training And Development
Scheduling
Conflict Resolution
Communication
Organization
Attention To Detail
Business Management
Sales Growth
Expense Management
Pet Safety And Care
Computer Proficiency

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Hiring
Coaching
Associate Development
Training
Onboarding
Labor Management
Scheduling
Conflict Resolution
Store Operations
Pet Safety
Pet Care
Salon Services
Pet Hotel
Day Camp
Pet Training
Live Pet Sales
Adoptions
Store Events
Policies And Procedures
Code Of Ethics
Profit And Loss
Sales Targets
Shrink Management
Expense Management
Work Orders

Report this job