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Added 30 mins ago
Snow Safety Supervisor - Winter 2026/27
Sunshine Village Corporation
Banff, AB
The Lead Avalanche Forecaster reports to the Senior Supervisor of Public Safety and the Mountain Operations Manager, and works closely with all operational departments and third-party…
Added 30 mins ago
L&
Assistant Store Manager - Halton Hills Premium Outlet
Lindt & Sprüngli USA
Halton Hills, ON · LCA - CAN - Retail - Halton Hills Premium Outlet - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in Halton Hills Premium Outlet. The ideal candidate must…
Added 30 mins ago
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Assistant Store Manager - Masonville
Lindt & Sprüngli USA
London, ON · LCA - CAN - Retail - Masonville Place - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in Masonville. The ideal candidate must possess strong…
Added 30 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli USA
ON · LCA - CAN - Retail - Sherway Gardens - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 30 mins ago
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Assistant Store Manager - GTA
Lindt & Sprüngli USA
Toronto, ON · LCA - CAN - Corporate - Head Office - Toronto - ON
- Full-time
We are always interested in connecting with passionate, customer-focused retail leaders who thrive in a premium retail environment and are committed to delivering exceptional customer…
Added 30 mins ago
Assistant Manager I
EssilorLuxottica Group
Winnipeg, MB
The Assistant Manager I is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager I works in partnership with the Store/Multi Store Manager to…
Added 57 mins ago
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Assistant Store Manager-Retail
Roots
Waterloo, ON
- $45,000 to $55,000 CAD / year
- Full-time
- On-site
…look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.In addition to our…
Added 1 hour ago
EG
assistant manager - retail
EB Games Canada
Winnipeg, MB
- $17.15 to $21 CAD / hour
- Full-time
- On-site
Added 1 hour ago
M
Manager, Facilities Management
Morguard
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- Full-time
The Manager, Facilities Management is accountable to the Assistant Vice President, National Programs for providing strategic leadership and oversight of Facilities Management practices…
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Sr. Project Manager
aulcorp foods
Vaughan, ON
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
Executive Sales Assistant ? CPG / Grocery Retail (Toronto)* We're a growing consumer products company looking for an experienced Executive Sales Assistant to support our VP of Sales. You'll…
Added 1 hour ago
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Assistant Manager
Bouclair
Vaughan, ON
- Full-time
Role Description The Assistant Manager is a full-time, on-site role based in Canada, responsible for supporting overall store operations and delivering an engaging customer experience.…
Added 1 hour ago
SB
retail sales associate
STAMPEDE BOOT & CLOTHING COMPANY
Calgary, AB
- $15 to $20 CAD / hour
- Full-time
- On-site
Job Overview* *Hiring Immediately* Key Holder *Assistant Manager * Manager *Sales Associates *Warehouse Apply in-person with a resume. At Stampede Boot & Clothing Company. 5327 2nd St. SW.…
Added 1 hour ago
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Assistant Department Manager Part Time Day
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Halifax, NS
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
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Part-Time Assistant Manager - Cineplex Odeon Victoria Cinemas
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- Part-time
Cineplex’s Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies…
Added 2 hours ago
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PARTS MANAGER
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Steinbach, MB
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Experience as Parts Manager or Assistant Parts Manager is considered an asset
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Assistant Thrift Store Manager
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Burnaby, BC
- From $24 CAD / hour
- Part-time
- On-site
Job Summary* We are seeking a dynamic and experienced Assistant Store Manager to oversee weekend operations at our thrift store location. The ideal candidate will demonstrate strong…
Added 2 hours ago
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Assistant Store Manager
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- $21 to $23 CAD / hour
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Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 2 hours ago
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assistant store manager
Dairy Queen
Revelstoke, BC
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Added 2 hours ago
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retail store supervisor
Everything Wine
Vancouver, BC
- $43,000 to $50,000 CAD / year
- Full-time
- On-site
…enthusiast, you?ve come to the right place. *Reports to:* Store Manager and Assistant Store Manager *All applicants must be 19+* *A day in the life* * Assist the Leadership team to oversee…
Added 3 hours ago
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General Merchandise Assistant Manager
Walmart Canada
St. Albert, AB
- Full-time
…Operations - specific area that the incumbent will oversee). An Assistant Manager is cross-trained to work proficiently in all areas of the Store when…
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(CAN) Food Lead Department Manager
Walmart Canada
Surrey, BC
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
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Meat Assistant Department Manager Full Time Day
Loblaw Companies Limited
Halifax, NS
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 3 hours ago
DT
Assistant Manager I
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Kemptville, ON
- $20 to $77 CAD / hour
- Part-time
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Added 3 hours ago
MM
assistant manager - retail
Main Mini Mart
Vancouver, BC
- From $44.75 CAD / hour
- Full-time
- On-site
Added 3 hours ago
KS
Assistant Store Manager I
kate spade new york
Mirabel, QC · Montreal Premium Outlets
- Full-time
As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales…

PetSmart

Assistant Store Manager - Customer Experience

Grande Prairie, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 10, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Jul 17, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply About employer

More about this job

Responsibilities

Lead the store’s associate and pet parent experience, including staffing, coaching, customer concerns, service operations, events, and the safety and well-being of pets. Drive store performance by managing daily execution, labor and other expenses, sales and shrink targets, and compliance with company policies.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility for evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Leadership
Recruiting And Hiring
Coaching And Mentoring
Associate Development
Staffing And Scheduling
Task Delegation
Pet Safety And Care
Customer Complaint Resolution
Store Operations
Business Management
Sales Growth
Profit And Loss Management
Expense Management
Written And Verbal Communication

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Mentoring
Training
Onboarding
Succession Planning
Labor Management
Staffing
Scheduling
Store Operations
Pet Safety
Pet Care
Customer Complaint Resolution
Reservations
Salon Services
Pet Training
Pet Hotel
Day Camp
Adoptions
Store Events
Policy And Procedure Compliance
Sales Targets
Shrink Management
Profit And Loss

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