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Added 13 mins ago
TH
Merchandising Execution Associate Part-Time - 7248 Whitemud
The Home Depot
Canada
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 13 mins ago
LF
Brick Associate, Sales
Leons Furniture Limited
Lethbridge, AB
- Full-time
Home Furnishings Retailer and actively seeking to expand our sales force. We
Added 13 mins ago
LF
Brick Associate, Sales
Leons Furniture Limited
Kamloops, BC
- Up to $19 CAD / hour
Home Furnishings Retailer and actively seeking to expand our sales force. We
Added 42 mins ago
SW
Plant Manager
Smurfit Westrock
Markham, ON
- Full-time
…While commercial activities are led by the Regional General Manager and Sales organization, the Plant Manager partners closely with Sales to ensure outstanding customer service, production…
Added 42 mins ago
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Sales Manager
GREENTEC
Cambridge, ON
- Full-time
We are searching for a strategic and driven National Sales Manager to join our Sales team. You will lead, manage, and mentor a sales team to achieve company goals, develop and execute sales…
Added 42 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 42 mins ago
A
Assistant wealth management advisor
Archer
Montreal, QC
- Full-time
Reporting to an Advisor Manager, the Assistant Advisor acts as a strategic right-hand man. In addition to supporting the advisor in managing his or her clientele, he or she progressively…
Added 42 mins ago
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Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
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Added 42 mins ago
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Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
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Added 42 mins ago
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(CAN) Consumables Associate
Walmart Canada
ON · Kenora, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 42 mins ago
M
Store Manager - Convenience
Morrisons
Harrogate, BC
- Full-time
Are you a natural shopkeeper with a passion for customer service? At Morrisons Daily, we are looking for an entrepreneurial Store Manager to lead one of our busy local stores.
Added 42 mins ago
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Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 42 mins ago
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Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
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Added 42 mins ago
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Représentant(e) du service client / Customer Service Representative
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Brossard, QC
- Full-time
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Added 42 mins ago
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Sea Logistics Pricing Supervisor
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Montreal, QC
- Full-time
…escalations, and partner closely with the National Revenue Manager, Sales, and Management to shape pricing strategies that support both new opportunities and long‑standing customer…
Added 42 mins ago
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Financial Advisor - Bilingual
Infotree Global Solutions
Montreal, QC
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Added 42 mins ago
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Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
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Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 42 mins ago
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Business Development Representative (BDR) – Outside/Inside Sales
Anago Cleaning Systems Canada
Mississauga, ON
- Full-time
We are not looking for an Account Manager to service existing clients, nor are we looking for a full-cycle closer to write quotes and negotiate contracts. We are looking for a pure hunter.
Added 42 mins ago
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Customer Success Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role…
Added 42 mins ago
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General Manager
FEIN Canada
Oakville, ON
- Full-time
Previous General Manager experience is welcome, but it is not required. You may be a Sales Director, Commercial Director, Business Unit Leader, Regional Manager, or National Sales Manager…
Added 42 mins ago
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Sales Closer
TheXMedia
Mississauga, ON
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A path to Sales Manager or Head of Sales as the team grows
Added 43 mins ago
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Pump Technician
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Business Development Manager (Everclean)
Kandor
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…beyond. As we grow, we're looking for a Business Development Manager who brings the grit, hustle, and strategic thinking to match our ambition. This is not a role for someone who waits to…
Added 1 hour ago
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Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
Must exercise independent judgment and discretion partnering with Store Sales Manager as needed
Added 1 hour ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…

PetSmart

Assistant Store Manager - Customer Experience

Grande Prairie, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Jul 17, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

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More about this job

Responsibilities

Lead the store’s associate and pet parent experience, including staffing, coaching, customer concerns, service operations, events, and the safety and well-being of pets. Drive store performance by managing daily execution, labor and other expenses, sales and shrink targets, and compliance with company policies.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility for evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Leadership
Recruiting And Hiring
Coaching And Mentoring
Associate Development
Staffing And Scheduling
Task Delegation
Pet Safety And Care
Customer Complaint Resolution
Store Operations
Business Management
Sales Growth
Profit And Loss Management
Expense Management
Written And Verbal Communication

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Mentoring
Training
Onboarding
Succession Planning
Labor Management
Staffing
Scheduling
Store Operations
Pet Safety
Pet Care
Customer Complaint Resolution
Reservations
Salon Services
Pet Training
Pet Hotel
Day Camp
Adoptions
Store Events
Policy And Procedure Compliance
Sales Targets
Shrink Management
Profit And Loss

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