Store manager jobs in Canada

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Added 23 days ago
P
Assistant Store Manager - Customer Experience
PetSmart
Port Coquitlam, BC
- Full-time
…This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared…
Added 23 days ago
MK
Store Manager, Scarborough Town Centre
Michael Kors
Toronto, ON · Scarborough, ON
- $70,000 to $80,000 CAD / year
- Full-time
…creatively drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships,…
Added 23 days ago
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Store Manager, Full-Time: Alberta–Calgary Metro Region
Reformation
Calgary, AB
- Full-time
…between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store…
Added 23 days ago
SI
Associate Category Manager
Staples Inc.
Richmond Hill, ON
- Full-time
The Associate Category Manager is accountable for managing defined categories, subcategories, or category workstreams and contributing to sales, gross margin, inventory turnover, and…
Added 23 days ago
SC
Associate Category Manager
Staples Canada
Richmond Hill, ON
- Full-time
The Associate Category Manager is accountable for managing defined categories, subcategories, or category workstreams and contributing to sales, gross margin, inventory turnover, and…
Added 23 days ago
Store Manager
Sherwin-Williams
Victoria, BC
Must have a valid, unrestricted Driver’s License · Must have at least High School diploma or a Certificate of Adult Education Completion (CAEC)
Added 23 days ago
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Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 23 days ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Lasalle, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 23 days ago
LC
Bakery Department Manager
Loblaw Companies Limited
Edmonton, AB
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 23 days ago
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7761 - Store Manager (H)
Lids
Rocky View No 44, AB · Rocky View County, AB
- $20 to $21 CAD / hour
- Full-time
…the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 23 days ago
HT
Store Manager
Hot Topic
Fredericton, NB
- Full-time
We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales…
Added 23 days ago
KT
Assistant(e) Gerant de Magasin / Assistant Store Manager
Kal Tire
Rouyn-Noranda, QC
- Full-time
…operational excellence can truly shine? Join us as Assistant Store Manager at Rouyn Noranda, QC location and be at the heart of a dynamic team, driving daily operations, team development,…
Added 23 days ago
CC
Retail Store Manager
Canna Cabana
Saskatoon, SK
- Full-time
Must have CannaSell Certification
Added 23 days ago
KS
Assistant Store Manager I
kate spade new york
Halton Hills, ON · Toronto, ON
- Full-time
As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales…
Added 23 days ago
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store manager, Gatineau, QC
Starbucks
Gatineau, QC
- $61,000 to $80,875 CAD / year
Our store managers bring the Starbucks experience to life by managing in-store activities, contributing to financial success, building great teams and creating a great place to meet in…
Added 23 days ago
TC
Assistant Store Manager Winners Homesense Warren Avenue
TJX Canada – Winners, Marshalls, HomeSense
Penticton, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 23 days ago
JR
Store Manager - Apparel
JRoss Retail Recruiters
Calgary, AB
- $50,000 to $60,000 CAD / year
- Full-time
This apparel retailer is known for providing customers with quality products, exceptional service, and an engaging in-store experience. With a strong brand presence and a focus on customer…
Added 23 days ago
JS
Assistant Store Manager
JD Sports Canada
Ottawa, ON
- Full-time
Our Retail team is is looking for an Assistant Store Manager at our CF Rideau Centre location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities…
Added 23 days ago
Category Manager
Boralex
Calgary, AB · Vancouver, BC · Milton, ON
…sector, including in roles such as Procurement Director, Category Manager, or equivalent senior procurement positions, with a focus on solar PV and/or battery energy storage equipment.…
Added 24 days ago
KA
Assistant Store Manager - Westfarms Mall, West Hartford, CT
Kiokii and...
Markham, ON
- $20 to $22 CAD / hour
- Full-time
We are thrilled to announce the opening of our new store at Westfarms Shopping Center, West Hartford, Connecticut , USA and we are looking for enthusiastic applicants to join our team as an…
Added 24 days ago
Store Manager - Calgary Retail
Peloton
Calgary, AB
As a Peloton Store Manager, you lead sales, operations, and customer experience for your location. Reporting to the District Manager, you lead a performance-driven team where your success…
Added 24 days ago
Corporate Store Manager
Bulk Barn
Dartmouth, NS
Must have both POS and cash handling experience
Added 24 days ago
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Nike - Sales Coach (Sales Assistant Store Manager) - Masonville
Retailors
London, ON
- Full-time
Assisting the Store Manager (Head Coach) by managing one or more of the store functions (sales, merchandising, operations, accounting, etc.) or by managing a particular floor/business in a…
Added 24 days ago
Store Manager Guildford Town Centre
EssilorLuxottica Group
Surrey, BC
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 24 days ago
TT
Assistant Store Manager Winners Homesense Warren Avenue
The TJX Companies, Inc.
Penticton, BC
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…

PetSmart

Assistant Store Manager - Customer Experience

Port Coquitlam, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Oct 20, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the associate and pet parent experience, including team development, staffing, customer concerns, store services, events, and the safety and well-being of pets. Manage daily store operations and business results by overseeing task execution, sales and shrink targets, labor and supply expenses, and service productivity.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability, and flexibility to work evenings, weekends, and holidays. Candidates should have computer proficiency, strong written and verbal communication, composure under pressure, and strong organizational skills and attention to detail.

Skills

Retail Leadership
Customer Experience
People Leadership
Recruiting And Interviewing
Coaching And Mentoring
Associate Development
Staffing And Scheduling
Team Communication
Conflict Resolution
Pet Safety And Care
Store Operations
Business Management
Sales And Shrink Management
Expense Management
Organizational Skills
Computer Proficiency

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Mentoring
Succession Planning
Labor Management
Staffing
Scheduling
Store Operations
Pet Safety
Pet Care
Salon Services
Pet Training
Pet Hotel
Day Camp
Adoptions
Store Events
Policies And Procedures
Code Of Ethics
Profit And Loss
Sales Targets
Shrink Management
Expense Management

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Store manager jobs in Canada