Store manager jobs in Maple Ridge, BC and nearby

Within 25 km

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Added 18 days ago
LE
Assistant Store Manager - Full Time - Coquitlam Centre
L'Occitane En Provence
Port Coquitlam, BC
- Full-time
As an Assistant Store Manager at L’Occitane Coquitlam Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working…
Added 18 days ago
LG
Assistant Store Manager - Full Time - Coquitlam Centre
L'OCCITANE Group (B Corp)
Coquitlam, BC
- Full-time
As an Assistant Store Manager at L’Occitane Coquitlam Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working…
Added 18 days ago
OD
R&D Category Manager
One Degree Organic Foods
Mission, BC
- $76,700 to $94,300 CAD / year
- Full-time
POSITION: R&D Category Manager REPORTS TO: Innovation Director
Added 18 days ago
OD
R&D Category Manager
One Degree Organic Foods
Mission, BC
- Full-time
POSITION: R&D Category Manager REPORTS TO: Innovation Director
Added 18 days ago
MS
Assistant Store Manager
Michaels Stores
Port Coquitlam, BC
- Full-time
Assist the Store Manager to deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
Added 18 days ago
TO
store manager - retail
Triple O's Restaurants
Surrey, BC
- Full-time
Added 18 days ago
FT
store manager - retail
Future Tech Glass & Closet Organizers LTD.
Surrey, BC
- Full-time
Added 18 days ago
TC
Assistant Store Manager Winners Central City
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 19 days ago
TT
Assistant Store Manager Winners Central City
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 19 days ago
D
Assistant Store Manager
Dollarama
Surrey, BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 19 days ago
D
Assistant Store Manager
Dollarama
Surrey, BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 19 days ago
D
Assistant Store Manager
Dollarama
Langley (District), BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 19 days ago
D
Assistant Store Manager
Dollarama
Surrey, BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 19 days ago
D
Store Manager
Dollarama
Langley (District), BC
- $22.45 to $25.15 CAD / hour
- Full-time
The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards…
Added 20 days ago
S
Store Manager
Structube
Surrey, BC
- Full-time
Collaborate with the Visual Merchandiser to ensure that the visual presentation and cleanliness of the store are met at all times.
Added 21 days ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Coquitlam, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 21 days ago
P
Assistant Store Manager - Customer Experience
PetSmart
Port Coquitlam, BC
- Full-time
…This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared…
Added 21 days ago
Store Manager Guildford Town Centre
EssilorLuxottica Group
Surrey, BC
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 21 days ago
SH
Store Manager Guildford Town Centre
Sunglass Hut
Surrey, BC
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 21 days ago
B&
Retail Assistant Store Manager-GUILDFORD TOWN CENTRE
Bath & Body Works
Surrey, BC
- $27.5 to $34.53 CAD / hour
- Full-time
As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer…
Added 22 days ago
QH
Assistant Store Manager
QE Home
Port Coquitlam, BC
- Full-time
…Canada’s most beloved home décor destinations. As an Assistant Store Manager, you’ll support the Store Manager in driving store performance, inspiring your team, and delivering exceptional…
Added 22 days ago
NF
Assistant Store Manager - Temporary 12 Months
Nature's Fare Markets
Langley (City), BC
- Contract
ASSISTANT STORE MANAGER - Temporary 12 months
Added 22 days ago
NF
Assistant Store Manager - Langley
Nature's Fare Markets
Langley (City), BC
- Full-time
People are at the heart of what Nature's Fare Markets does and with this lens, you will lead the Store Team with your creativity, passion for organic and natural products, and a quality…
Added 25 days ago
LS
Assistant Store Manager
Levi Strauss & Co.
Surrey, BC
- Full-time
Assistant Store Manager is an integral part of the store management team by developing the store team and contributing to the successful implementation of strategies and operational…
Added 25 days ago
Store Manager | Woodgrove Centre
TELUS
Coquitlam, BC · Surrey, BC
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…

PetSmart

Assistant Store Manager - Customer Experience

Port Coquitlam, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Oct 20, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the associate and pet parent experience, including team development, staffing, customer concerns, store services, events, and the safety and well-being of pets. Manage daily store operations and business results by overseeing task execution, sales and shrink targets, labor and supply expenses, and service productivity.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability, and flexibility to work evenings, weekends, and holidays. Candidates should have computer proficiency, strong written and verbal communication, composure under pressure, and strong organizational skills and attention to detail.

Skills

Retail Leadership
Customer Experience
People Leadership
Recruiting And Interviewing
Coaching And Mentoring
Associate Development
Staffing And Scheduling
Team Communication
Conflict Resolution
Pet Safety And Care
Store Operations
Business Management
Sales And Shrink Management
Expense Management
Organizational Skills
Computer Proficiency

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Mentoring
Succession Planning
Labor Management
Staffing
Scheduling
Store Operations
Pet Safety
Pet Care
Salon Services
Pet Training
Pet Hotel
Day Camp
Adoptions
Store Events
Policies And Procedures
Code Of Ethics
Profit And Loss
Sales Targets
Shrink Management
Expense Management

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Store manager jobs in Maple Ridge, BC and nearby

Assistant Store Manager - Full Time - Coquitlam Centre

Assistant Store Manager - Full Time - Coquitlam Centre

R&D Category Manager

R&D Category Manager