Find work in Canada.

511,348 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Manager, Real Estate Services-Toronto
Rogers Communications
Toronto, ON
Reporting to the Sr. Manager East Region - Real Estate Services, the Manager, Real Estate Services (based in Toronto) is accountable for the end-to-end management of the Facility Management…
Added 4 mins ago
NI
Warehouse Operations Lead
NFI Industries
Brampton, ON
- Full-time
Additional duties as assigned by the warehouse supervisor or manager.
Added 4 mins ago
A
Design Manager, Data Centers
AECOM
Markham, ON
- $150,000 to $200,000 CAD / year
- Full-time
AECOM is seeking an experienced Design Manager to join our growing Canadian Data Center team.
Added 4 mins ago
Community Relations Director
Amica Senior Lifestyles
Toronto, ON · GTA, Ontario
You will work with the General Manager and corporate marketing team to develop and implement marketing and sales plans. As the Community Relations Director you will research, plan, budget…
Added 4 mins ago
Community Relations Director
Amica Senior Lifestyles
Hamilton, ON
You will work with the General Manager and corporate marketing team to develop and implement marketing and sales plans. As the Community Relations Director you will research, plan, budget…
Added 18 mins ago
A
Senior Project Manager - Airport
AtkinsRéalis
AB · Edmonton, AB
- Full-time
Join AtkinsRéalis' Engineering Services group and become part of a leading airports team delivering innovative planning and engineering solutions for airport and heliport infrastructure.…
Added 18 mins ago
FH
Registered Nurse, Transition Line - Cardiac Stepdown - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
…Registered Nurse provides direct patient care by assessing, planning, providing and evaluating nursing care to…
Added 18 mins ago
FH
Licensed Practical Nurse, Full Scope - Surrey Memorial Hospital - Emergency Department
Fraser Health
Surrey, BC
- Full-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 18 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
We are currently hiring for a Regular Full-Time Manager, Clinical Operations, to work as a key member with our Leadership team, responsible for managing and providing leadership for a busy…
Added 18 mins ago
FH
Manager, Access, Care & Transitions
Fraser Health
Surrey, BC
- Temporary
The Manager, Access, Care & Transitions is a key leadership role within Fraser Health’s Integrated Long Term Care & Assisted Living team. Reporting into senior leadership, this position…
Added 18 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
…Registered Nurse provides direct patient care by assessing, planning, providing and evaluating nursing care to patients in (an) acute inpatient…
Added 18 mins ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
Deliver cloud solutions from planning through implementation
Added 49 mins ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
…System. Working under the guidance of the Program Development Manager and LMS Analyst, the LMS Administrator supports learning path administration, course maintenance, training records…
Added 49 mins ago
BG
Construction Project Manager
Brandt Group of Companies
Zehner
- Full-time
The Project Manager is responsible for the successful planning, coordination, execution, and completion of construction projects from project initiation through closeout. This position…
Added 49 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 49 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the perioperative program and must meet the…
Added 49 mins ago
BC
Occupational Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Allied Health, the incumbent will work as a member of an interdisciplinary team providing comprehensive assessment, treatment and management of patients…
Added 49 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 49 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the perioperative program and must meet the…
Added 49 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 49 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 49 mins ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager of Mental Health Outpatient and Social Work, you will be responsible to provide quality social work services congruent with the Code of Ethics and…
Added 49 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 49 mins ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Therapy Services, the Recreation Therapist will function as a member of an interdisciplinary health care team. The recreation therapist meets the assessed needs…
Added 49 mins ago
NC
Solutions Architect
NAV CANADA
Ottawa, ON
- Full-time
Participates in planning, providing clear estimations and timelines for when activities and commitment dates will be met.

PetSmart

Assistant Store Manager - Customer Experience

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply About employer

More about this job

Responsibilities

Lead store associates and deliver a strong experience for pet parents across in-store interactions and PetSmart services, while ensuring pets are safe and store standards are met. Manage daily operations, staffing, associate development, customer concerns, events, expenses, and performance against sales and shrink targets.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility to work evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication, organizational, and detail-oriented skills, and be able to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Management
Recruiting And Interviewing
Coaching And Mentoring
Associate Development
Staff Scheduling
Task Delegation
Conflict Resolution
Pet Safety And Care
Customer Service
Store Operations
Business Management
Sales And Shrink Management
Expense Management
Written And Verbal Communication

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Mentoring
Succession Planning
Labor Management
Staff Scheduling
Store Operations
Pet Safety
Pet Care
Customer Service
Reservations
Salon Services
Pet Training
Pet Hotel
Day Camp
Live Pet Sales
Adoptions
Store Events
Policies And Procedures
Profit And Loss
Sales Targets
Shrink Management

Report this job