Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 54 mins ago
MA
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Marsh Agency
Toronto, ON
- Full-time
At Oliver Wyman and within DNA, we are proud of the values we uphold that guide us every day in how we work and collaborate. We are committed to fostering an inclusive environment where…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shelburne, ON
- Full-time
…we’re caring and supporting our customers in new ways every…
Added 1 hour ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Concord, ON
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 1 hour ago
BM
Supervisor -Winter Activities Maintenance (Skating)- Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
SEASONAL- FULL TIME (Night Shift)
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate (Full Time)
Walmart Canada
Alliston, ON
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
CC
Assistant Store Manager
Canna Cabana
Ancaster, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Must have proficiency in Microsoft Office
Added 2 hours ago
JH
Client Service Associate
Jackson Hewitt Tax Service Inc.
Williamsburg, ON
- Full-time
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 2 hours ago
US
Early Morning Warehouse Associate
UPS Supply Chain Solutions
Ajax, ON · CA - AJAX BUILDING (ONAJX)
- Part-time
…work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the…
Added 2 hours ago
AC
Finance Manager, Academic
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 2 hours ago
K
DevOps Engineer
Kablamo
Toronto, ON
- Full-time
…to improve our own work experiences. As a result, we commit time so that everyone has the opportunity to learn and grow significantly in their careers. We call our approach Make with Heart…
Added 2 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Vaughan, ON
- Full-time
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Added 3 hours ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Added 3 hours ago
LC
Associate Spouse, Salaried Full Time Day
Loblaw Companies Limited
Timmins, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
C
Bilingual Caseworker Support Associate
Cencora
AB · Edmonton, AB
- Full-time
Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
Added 3 hours ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
The Pas, MB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Dauphin, MB
- Full-time
…we’re caring and supporting our customers in new ways every…
Added 3 hours ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Dauphin, MB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
YU
Work Integrated Learning Programs Coordinator
York University
Markham, ON
- Contract
…collaborate closely with colleagues from the Division of Students, Associate Vice President Teaching & Learning, and the faculties to promote a distinctive student-employer experience at…
Added 3 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Listowel, ON
- Part-time
…consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
The Pas, MB
- Full-time
…consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 3 hours ago
US
Bypass Early Morning Warehouse Associate
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
…work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the…
Added 4 hours ago
CB
Conflicts Administrator
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
The successful candidate must have the following education, experience and/or demonstrated skills:
Added 4 hours ago
MU
Admissions and Recruitment Events Supervisor
McGill University
Montreal, QC · McLennan Library
- Full-time
…recruitment events, including casual staffing costs, to the Associate Director of Recruitment for review. Maintains records of estimated and actual expenses, monitors spending against…
Added 5 hours ago
MF
Cloud Platform Engineer
MTY Food Group
Montreal, QC
- Full-time
Work Environment: Hybrid (3 days per week in the office) · Hybrid work - 3 days per week in one of our offices
Added 5 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
…consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…

PetSmart

Assistant Store Manager - Customer Experience

Grande Prairie, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Nov 11, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the store’s associate and pet parent experience, including team development, customer concerns, service operations, store events, and compliance with company policies. Manage daily execution, staffing, expenses, and business results while ensuring the safety and well-being of pets and people.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility for evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Management
Recruiting And Hiring
Coaching And Mentoring
Associate Development
Scheduling And Labor Management
Conflict Resolution
Communication
Task Delegation
Store Operations
Business Management
Sales And Shrink Management
Expense Management
Organization And Attention To Detail
Composure Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Succession Planning
Labor Management
Scheduling
Associate Engagement
Store Operations
Pet Safety
Salon Services
Pet Training
Pet Hotel
Day Camp
Live Pet Sales
Adoptions
Store Events
Policies And Procedures
Code Of Ethics
Profit And Loss
Sales Targets
Shrink Management
Expense Management
Work Order Management

Report this job

Work requirements

Jobs in Canada