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Added 10 mins ago
S
Access & Reimbursement Manager (Indiana)
Stratis
Field, BC
- Full-time
Ability to travel 3-4 days a week, with overnights and flights (as needed), must reside within the territory
Added 10 mins ago
LV
MANAGER-EN
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Brossard, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 10 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 10 mins ago
EL
Sr. Director, Medical Affairs - Neuroscience
Eli Lilly and Company
Toronto, ON
- Full-time
…delivery of TA strategic initiatives. Key partners include Brand/Commercial, Market Access, Regulatory, Patient Safety, Medical Information, and Patient Advocacy, as well as external…
Added 10 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Vaughan, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 10 mins ago
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Recruitment Communications Officer
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Fredericton, NB
- Full-time
Reporting to the Finance and Data Analysis Manager, the Recruitment Communications Officer is responsible for developing, writing, designing, and maintaining recruitment communications and…
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BN
Warehouse Manager
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Toronto, ON
- Full-time
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Added 26 mins ago
SA
Campaign Marketing Manager, Customer Lifecycle
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Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
…and we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 26 mins ago
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Business Development Manager (Canada)
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NB · New Market, NB
- Full-time
The position is designed to extend the capacity of the General Manager by assuming ownership of defined business segments and executional responsibilities. The role focuses on secondary…
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LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Sauveur-des-Monts, QC
- Full-time
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and our La Vie en Rose brand is in 19 countries around the globe (100 stores).
Added 26 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Sauveur-des-Monts, QC
- Full-time
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and our La Vie en Rose brand is in 19 countries around the globe (100 stores).
Added 26 mins ago
CC
Retail Store Manager
Canna Cabana
Midnapore, AB
- Full-time
Must have valid SellSafe Certification
Added 41 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Victoria, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 41 mins ago
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Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Added 41 mins ago
TI
Business Development Manager - Safety
Techtronic Industries Canada Inc. - TTI Canada
BC · British Columbia, Canada
- Full-time
Must possess effective business communication skills, broad business perspective and market savvy
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JUNIOR ASSISTANT MANAGER-EN
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- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 41 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Repentigny, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 41 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Repentigny, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 41 mins ago
BD
18-Assistant manager
Bath Depot
Halifax, NS
- Full-time
We are currently seeking an Assistant Manager to join our team at our Halifax location.
Added 41 mins ago
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Part-Time Manager - St Laurent
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Ottawa, ON
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Part-Time Manager Opportunity- St.Laurent Shopping S.C. Ottawa
Added 41 mins ago
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Financial Services Manager - Northland Volkswagen
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Calgary, AB
- $150,000 to $180,000 CAD / year
- Other
The Automotive Finance Manager (FSM) is a key leader in the customer experience and a driving force behind the dealership's success. This role goes far beyond arranging financing. It is…
Added 41 mins ago
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
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- Full-time
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and our La Vie en Rose brand is in 19 countries around the globe (100 stores).
Added 41 mins ago
SH
Assistant Manager I
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- Full-time
The Assistant Manager I is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager I works in partnership with the Store/Multi Store Manager to…
Added 41 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 41 mins ago
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Beauty Manager, Salaried Part Time Day
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Brampton, ON
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Prepares performance appraisals in association with Front Store Manager

PetSmart

Assistant Store Manager - Customer Experience

Grande Prairie, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Nov 11, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

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More about this job

Responsibilities

Lead the store’s associate and pet parent experience, including team development, customer concerns, service operations, store events, and compliance with company policies. Manage daily execution, staffing, expenses, and business results while ensuring the safety and well-being of pets and people.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility for evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Management
Recruiting And Hiring
Coaching And Mentoring
Associate Development
Scheduling And Labor Management
Conflict Resolution
Communication
Task Delegation
Store Operations
Business Management
Sales And Shrink Management
Expense Management
Organization And Attention To Detail
Composure Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Succession Planning
Labor Management
Scheduling
Associate Engagement
Store Operations
Pet Safety
Salon Services
Pet Training
Pet Hotel
Day Camp
Live Pet Sales
Adoptions
Store Events
Policies And Procedures
Code Of Ethics
Profit And Loss
Sales Targets
Shrink Management
Expense Management
Work Order Management

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Work requirements

Jobs in Canada