Jobs in Canada

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Added 8 mins ago
E
US Corporate Tax - Calgary - Manager
EY
Calgary, AB
- Full-time
cross-border tax issues and drafting technical memos related to specific client matters
Added 8 mins ago
IC
Product Manager, Investment Product Management
ivari Canada
Toronto, ON
- Full-time
ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US, and Canada. We offer a wide range of…
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MI
Principal Construction Support Engineer
McDermott International, Ltd
Squamish, BC
- Full-time
The Principal Construction Support Engineer is responsible for interpreting internal or external business issues and recommending best practices They will be tasked with solving complex…
Added 8 mins ago
VB
Manager, Exploration
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking a Manager, Exploration to join our Exploration team in Voisey’s Bay, Labrador, a fly-in fly-out operation · Professional Geoscientist (P.Geo.) designation or eligibility for registration is required
Added 23 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Victoria, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 23 mins ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.
Added 23 mins ago
C
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Quebec, QC
- Temporary
Create strategies for new business development, including prospecting, cold calling, and sales pipeline management
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Tax & Water Coordinator
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St. Catharines, ON
- Full-time
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Added 23 mins ago
RH
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Durham, ON
- Full-time
By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.…
Added 23 mins ago
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Payroll Specialist
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Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
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Financial Services Manager - Northland Volkswagen
AutoCanada
Calgary, AB
- $150,000 to $180,000 CAD / year
- Other
The Automotive Finance Manager (FSM) is a key leader in the customer experience and a driving force behind the dealership's success. This role goes far beyond arranging financing. It is…
Added 23 mins ago
RT
Events & Field Marketing Manager
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Vancouver, BC
- Full-time
Reporting to CMO, we're looking for a organized, proactive, detail-oriented Events & Field Marketing Manager to join Rival Technologies. In this role, you'll help deliver high-quality trade…
Added 23 mins ago
C
Bilingual Caseworker Support Associate
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AB · Edmonton, AB
- Full-time
This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 23 mins ago
GC
Data Engineer
Grand Challenges Canada
Toronto, ON
- Full-time
Reports to: Manager, Digital Transformation and IT Operations
Added 23 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 23 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 23 mins ago
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(CAN) Gérant du service à la clientèle
Walmart
Lac-Mégantic, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 23 mins ago
LC
Grocery Department Manager Full Time Day
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Smithers, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 23 mins ago
TH
Caissier(ère) temps partiel
The Home Depot
Canada
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 38 mins ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and…
Added 38 mins ago
ES
Facilities Maintenance Coordinator
Equans Services Canada & US
Toronto, ON · Scarborough, ON
- Full-time
Take direction from the Facility Manager with respect all services, maintenance, and operational requirements as well as assist and support efficiencies and enhancements with the peers to…
Added 38 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Burlington, ON
- $40,000 to $90,000 CAD / year
- Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 38 mins ago
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Private Wealth Manager/Portfolio Manager
Cardinal Point Wealth Management, ULC
Toronto, ON
- Full-time
The ideal candidate is fully licensed in Canada, preferably with US/cross-border licensing and experience
Added 38 mins ago
K
Strategic Account Sales Manager
Kelly
Richmond Hill, ON
- $90,000 CAD / year
- Full-time
Kelly Services is seeking an experienced Strategic Account Sales Manager for a metal fabrication and manufacturing organization. This is a hands-on sales role focused on developing new…
Added 38 mins ago
HT
Maitre d'Hôtel sénior (H/F)
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Whether traveling for leisure or business, Travelodge Québec stands out for its comprehensive range of services and amenities, including spacious complimentary covered parking, event…

PetSmart

Assistant Store Manager - Customer Experience

Grande Prairie, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Nov 11, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the store’s associate and pet parent experience, including team development, customer concerns, service operations, store events, and compliance with company policies. Manage daily execution, staffing, expenses, and business results while ensuring the safety and well-being of pets and people.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility for evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Management
Recruiting And Hiring
Coaching And Mentoring
Associate Development
Scheduling And Labor Management
Conflict Resolution
Communication
Task Delegation
Store Operations
Business Management
Sales And Shrink Management
Expense Management
Organization And Attention To Detail
Composure Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Succession Planning
Labor Management
Scheduling
Associate Engagement
Store Operations
Pet Safety
Salon Services
Pet Training
Pet Hotel
Day Camp
Live Pet Sales
Adoptions
Store Events
Policies And Procedures
Code Of Ethics
Profit And Loss
Sales Targets
Shrink Management
Expense Management
Work Order Management

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Work requirements

Jobs in Canada