Jobs in Canada

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Added 2 mins ago
GC
Senior Learning and Development Advisor | Conseiller·ère en Apprentissage & Développement Senior·e
Game Companies
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional…
Added 2 mins ago
MA
Senior H&B Consultant I
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 mins ago
CM
HR Business Partner
Compass Minerals
Goderich, ON
- $114,000 to $160,000 CAD / year
- Full-time
We are seeking a HR Business Partner to join our team. This role serves as a strategic advisor to business leaders, aligning HR strategies, programs, and initiatives with organizational…
Added 2 mins ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
…to the community, which is exemplified by our compassionate team of employees. Our culture is grounded in the importance of belonging to a community, and its positive impact on happiness…
Added 17 mins ago
WC
(CAN) Stocking 1 Team Lead
Walmart Canada
MB · Saint-Laurent, MB
- Full-time
…priorities from the Stocking 1 and 2 Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily VizPick…
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WC
(CAN) Leader d’équipe, aire des caisses
Walmart Canada
Montreal, QC
- Contract
Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
Added 32 mins ago
LH
Clinic Director
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Trenton, ON
- $80,622 to $118,246 CAD / year
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Are you a visionary Physiotherapist that is willing to lead a dynamic team, foster clinical excellence, and make a tangible impact on community health? PhysioHouse Trenton , a proud member…
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LH
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Build Your Business and Lead a High-Performing Team
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Director, Talent Development
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Added 46 mins ago
WC
(CAN) Fashion Team Lead
Walmart Canada
Peace River, AB
- Full-time
…communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 46 mins ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Terrebonne, QC
- Full-time
…from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
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TC
HR Business Partner Manager, Distribution Center
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Delta, BC
- $89,208 to $135,086.4 CAD / year
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Lead, coach, and develop a high-performing HR team, fostering a culture of learning, innovation, accountability, and continuous improvement.
Added 47 mins ago
WC
(CAN) Front End Team Lead
Walmart Canada
Abbotsford, BC
- Full-time
Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
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- $23.6 to $31.2 CAD / hour
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Added 47 mins ago
WC
(CAN) Food & Consumables Team Lead
Walmart Canada
Abbotsford, BC
- Full-time
…from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 47 mins ago
WC
(CAN) Leader d'équipe, mode
Walmart Canada
Kirkland, QC
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…communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 47 mins ago
Associate Director, Business Development (IT Agency Staffing & Recruitment)
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Vancouver, BC
An experienced recruiting team that allows you to focus on clients and revenue growth.
Added 1 hour ago
S
Analyst, Contingent Workforce (Temporary)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- $25 to $30 CAD / hour
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Slalom is a fiercely human business and technology company that leads with outcomes and teams with leaders, bringing more together. Our purpose is to help people and organizations dream…
Added 1 hour ago
CD
Project Manager
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
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The project manager will evolve within the team of the material resources service and participate in the planning and execution of various renovation projects in certain buildings of the…
Added 1 hour ago
U
Country Medical Head
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…and scientifically driven to join us in our Medical Affairs team, this hybrid position based in our Oakville, ON…
Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Payroll Manager, Americas
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- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Technical Trainer
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Added 1 hour ago
BC
Receptionist - Dagmar
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Ajax, ON
- Full-time
As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects…

PetSmart

Assistant Store Manager - Customer Experience

Grande Prairie, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Nov 11, 2026

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the store’s associate and pet parent experience, including team development, customer concerns, service operations, store events, and compliance with company policies. Manage daily execution, staffing, expenses, and business results while ensuring the safety and well-being of pets and people.

Requirements

Requires 3–5 years of retail leadership or experience in a customer-focused environment, full-time availability with flexibility for evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
Customer Experience
People Management
Recruiting And Hiring
Coaching And Mentoring
Associate Development
Scheduling And Labor Management
Conflict Resolution
Communication
Task Delegation
Store Operations
Business Management
Sales And Shrink Management
Expense Management
Organization And Attention To Detail
Composure Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Customer Experience
Pet Parent Experience
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Training
Onboarding
Succession Planning
Labor Management
Scheduling
Associate Engagement
Store Operations
Pet Safety
Salon Services
Pet Training
Pet Hotel
Day Camp
Live Pet Sales
Adoptions
Store Events
Policies And Procedures
Code Of Ethics
Profit And Loss
Sales Targets
Shrink Management
Expense Management
Work Order Management

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Work requirements

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