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Added 29 days ago
Intermediate Accountant
Sunshine Coast Community Services
Sechelt, BC
reporting and analytical support to the Accounting Manager.
Added 29 days ago
SC
Physiotherapist
Sunshine Coast Community Services
Sechelt, BC
- $44.66 to $48.67 CAD / hour
and reports to the Manager, Child and Youth Services.
Added 29 days ago
SC
Lead, Youth Care Services
Sunshine Coast Community Services
Sechelt, BC
- $29.51 to $34.05 CAD / hour
Emergency Child Care First Aid certification is required
Added 29 days ago
RM
Director, People & Culture
Ronald McDonald House Toronto
Toronto, ON
- $100,000 to $130,000 CAD / year
Ronald McDonald House Toronto is entering an important stage of organizational growth and renewal. As we strengthen the foundations that support our people, volunteers and leaders, we are…
Added 29 days ago
SR
Mitigation Technician
ServiceMaster Restore of Hamilton
Stoney Creek, ON
- $20 to $25 CAD / hour
Reporting to the Production Manager, the Mitigation / Restoration Technician will be responsible for managing and conducting various general cleaning services at assigned residential and…
Added 29 days ago
Business & Marketing Development Manager
ServiceMaster Restore of Fraser Valley
Abbotsford, BC
As the Business & Marketing Development Manager, you will play a leadership role in driving company growth, maintaining strategic partnerships, and managing internal and external…
Added 29 days ago
JH
Casual Support Worker
John Howard Society of Victoria
Victoria, BC
- $26.15 CAD / hour
Open availabilities for weekend, day shifts, overnights
Added 29 days ago
FS
66-2026 Manager, Family and Community Programs Permanent Full-Time
Family Services Ottawa
Ottawa, ON
- $76,343 to $100,913 CAD / year
- Full-time
66-2026 Manager, Family and Community Programs
Added 29 days ago
CR
F&B Banquet Supervisor
Canadian Rocky Mountain Resorts Ltd
Banff, AB
- $21 to $23 CAD / hour
scheduling — available for early morning shifts (as early as 6am) and late
Added 29 days ago
CR
Assistant Utilities Manager (Yoho National Park, Field, BC)
Canadian Rocky Mountain Resorts Ltd
Field, BC
- $60,000 CAD / year
- Opportunities for growth and advancement across our properties
Added 29 days ago
CR
Maintenance Labourer (Yoho National Park)
Canadian Rocky Mountain Resorts Ltd
Field, BC
- $22 CAD / hour
- Opportunities for growth and advancement across our properties
Added 29 days ago
CR
Housekeeping Manager
Canadian Rocky Mountain Resorts Ltd
Banff, AB
- $60,000 CAD / year
Opportunities for growth and advancement across our properties
Added 29 days ago
Relationship Manager Director Technology Banking
Bay Street Staffing
Montréal, QC
expansion of our Quebec footprint and help catalyze the growth of the
Added 29 days ago
BM
Shop Foreman
Boundary Mining Group
Delta, BC
- Up to $120,000 CAD / year
growth opportunities, and help build clear succession plans that strengthen
Added 29 days ago
BM
Manual Machinist
Boundary Mining Group
Delta, BC
- $44.34 CAD / hour
Reporting to the Operations Manager, the Manual Machinist sets up and operates conventional machine tools to manufacture, repair, and re-machine precision components.
Added 29 days ago
SALES MANAGER
Boundary Mining Group
Edmonton, AB
We are looking for an accomplished Sales Manager to lead our outside-sales team and help drive Boundary Equipment’s next stage of growth.
Added 29 days ago
Tier 2+ Desktop Support Analyst (Calgary, AB)
Expera IT
Calgary, AB
Must have a valid class 5 driver's license and a vehicle to drive for client visits · This is an onsite role and requires 1 to 2 days per week of onsite work at client offices
Added 29 days ago
Project Coordinator
The Headhunter
Toronto, ON
Prepare and manage subcontracts, purchase orders, and change orders in collaboration with the Project Manager.
Added 29 days ago
Tour Guides
Discover Canada Tours
Vancouver, BC
Professional Growth: Gain valuable leadership, communication, and cultural knowledge that can help you grow in the tourism industry.
Added 29 days ago
BS
Community Housing Support Worker - Youth Casual (L)
Bonaventure Support Services
Parksville, BC
- $25.14 to $28.73 CAD / hour
…living - it’s about creating opportunities for connection, growth, and…
Added 29 days ago
BS
Community Housing Support Worker - Youth Full Time (L)
Bonaventure Support Services
Parksville, BC
- $25.14 to $28.73 CAD / hour
- Full-time
We are growing our team and introducing new shift rotations designed to create additional opportunities for employees while supporting the continued growth of our services.
Added 29 days ago
BS
Community Housing Support Worker - Adult Casual (Q)
Bonaventure Support Services
Nanaimo, BC
- $25.14 to $28.73 CAD / hour
…living - it’s about creating opportunities for connection, growth, and…
Added 29 days ago
BS
Program Manager - Youth Housing
Bonaventure Support Services
Nanaimo, BC
- $34.76 to $38.9 CAD / hour
…- it means inspiring people and creating opportunities for growth. As a Program Manager, you’ll oversee Spezialized Homes and Support Services (SHSS) programs, guiding a team that supports…
Added 29 days ago
BS
Community Inclusion Support Worker - Full Time (S)
Bonaventure Support Services
Nanaimo, BC
- $25.14 to $28.73 CAD / hour
- Full-time
…and living full, connected lives. Reporting to the Program Manager and collaborating with a dedicated team, you’ll encourage independence, build relationships, and foster inclusion by…
Added 29 days ago
Prep Cook - Afternoon/Night Shift
Big League Food Company Retail Inc.
Toronto, ON
AFTERNOON / NIGHT SHIFT PREP COOK

PetSmart

Assistant Store Manager - Customer Experience

Surrey, BC, Canada

Apply on careers.petsmart.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Sep 16, 2024

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits that benefit you

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

*Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Apply on careers.petsmart.com About employer

More about this job

Responsibilities

The Assistant Store Manager at PetSmart will lead and coach associates, oversee the in-store customer and pet experience, and keep the store running safely and on target. The role also manages store budgets, scheduling and opening and closing procedures.

Requirements

Candidates need 3 to 5 years of retail leadership or customer-focused experience, computer proficiency, strong communication and organizational skills, and the ability to stay calm under pressure. Full-time availability with flexibility for evenings, weekends and holidays is required.

Skills

Retail leadership
People leadership and coaching
Hiring and onboarding
Staff scheduling
Labour management
P&L management
Sales targets
Shrink control
Expense management
Customer service
Complaint and grievance handling
Store operations
Policy and procedure compliance
Event and marketing execution
Work order and purchase card management
Microsoft Office
Written and verbal communication
Organizational skills
Attention to detail
Problem solving under pressure
Animal health and safety awareness
Pet store operations

Benefits

Paid weekly
Health & wellness benefits
Group RRSP with company match
Paid time off
Associate discounts
Tuition assistance
Career pathing
Development opportunities

Keywords

Assistant Store Manager
Experience Leader
retail management
store management
customer experience
pet store
people leadership
supervisor
P&L management
shrink
labour management
scheduling
inventory
customer service
pet care
team leadership
merchandising
loss prevention
hiring and training
retail operations

Seniority

Mid level

Perks

Generous paid time off
Retirement plan
Tuition support
Employee discount
Wellness program

Languages

English

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Work requirements

Jobs in Canada