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Added 4 days ago
Hair Salon Manager
Great Clips Inc.
Oshawa, ON
Full-time
Great Clips is looking for a GREAT Salon Manager for our very busy hair salon, in Oshawa.
Added 5 days ago
Hair Salon Manager
SmartStyle Salons
Mackenzie, ON
Full-time
We are a locally owned franchised-salon, proud to be part of Regis Corporation, the world's largest and leading hair salon company, dedicated to making people look good and feel beautiful.…
Added 5 days ago
Hair Salon Manager
SmartStyle Salons
Hamilton, ON · Waterdown, ON
Full-time
We are a locally owned franchised-salon, proud to be part of Regis Corporation, the world's largest and leading hair salon company, dedicated to making people look good and feel beautiful.…
Added 12 days ago
Salon Manager
Great Clips
Oshawa, ON
Great Clips is looking for a GREAT Salon Manager to lead an amazing team of top cutting specialists in Oshawa! We are one of the largest franchisees in the country. You will lead a growing,…
Added 8 days ago
Assistant Salon Manager
Great Clips
Hamilton, ON · Waterdown, Ontario
…like you, then you may have what it takes to be an assistant salon manager at a Great Clips…
Added 1 day ago
Assistant Salon Manager
Great Clips
Fort Saskatchewan, AB
Ready to elevate your leadership in a dynamic salon? Great Clips seeks an adaptable Assistant Salon Manager to join our respected team. Enjoy competitive benefits, recognition for your…
Added 1 day ago
Assistant Salon Manager
Great Clips
Sherwood Park, AB
Step into a dynamic assistant salon manager role at Great Clips, where your flexibility comes first! Join our welcoming team, earn competitive benefits, and get recognized for your…
Added 1 day ago
Hair Color Bar Assistant, Licensed Cosmetologist
Madison Reed
Kirkland, QC
Full-time
The Assistant Colorist at Madison Reed Hair Color Bar supports the Licensed Colorists and Shift Lead to provide a seamless guest experience from arrival to departure as you learn the…
Added 2 days ago
Assistant Salon Manager
Great Clips
Mississauga, ON
Job stability and a steady flow of customers driven by the marketing of the largest hair salon brand in the world - no self-marketing to find clients, booth rent or hidden fees, and no…
Added 4 days ago
Assistant Salon Manager
Great Clips
Kelowna, BC
Job stability and a steady flow of customers driven by the marketing of the largest hair salon brand in the world - no self-marketing to find clients, booth rent or hidden fees, and no…
Added 4 days ago
Assistant Salon Manager
Great Clips
Penticton, BC
Great Clips Okanagan is hiring an Assistant Manager to help create a positive, accountable salon environment. Applicants must be hairstylists and will divide their time between serving…
Added 4 days ago
Assistant Salon Manager
Great Clips
Kelowna, BC
Join Great Clips Okanagan as an Assistant Manager. Applicants must be hairstylists, as this hands-on position combines cutting hair, customer service, team support, and daily salon…
Added 4 days ago
Assistant Salon Manager
Great Clips
Tsinstikeptum 9, BC · West Kelowna, British Columbia
Job stability and a steady flow of customers driven by the marketing of the largest hair salon brand in the world - no self-marketing to find clients, booth rent or hidden fees, and no…
Added 4 days ago
Assistant Salon Manager
Great Clips
Kelowna, BC
Job stability and a steady flow of customers driven by the marketing of the largest hair salon brand in the world - no self-marketing to find clients, booth rent or hidden fees, and no…
Added 2 days ago
Assistant Store Manager - Customer Experience
PetSmart
Fort McMurray, AB
Full-time
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Added 3 days ago
Assistant Store Manager
Chatters Limited Partnerships
Vernon, BC
Full-time
We are looking for an Assistant Store Manager at our Village Green Mall Salon in Vernon, BC!
Added 4 days ago
Assistant Store Manager
Chatters Limited Partnership
Vernon, BC
Full-time
We are looking for an Assistant Store Manager at our Village Green Mall Salon in Vernon, BC!
Added 3 months ago
Retail Operations Manager
PetSmart
Kelowna, BC
Full-time
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and…
Added 12 days ago
Studio Administrator & Field Education Trainer
Wella
Toronto, ON
Conduct education seminars, salon education plans (JEP’s), salon visits, area events and shows as directed by the Regional Education Manager, Sales Meetings, Tailor Made Education, Store…
Added 4 days ago
07545 Store Manager
CosmoProf Beauty
Kitchener, ON
Full-time
As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice…
Added 4 days ago
07545 Store Manager
Sally Beauty
Kitchener, ON
Full-time
As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice…
Added 5 days ago
Assistant Store Manager
Chatters Limited Partnerships
Lethbridge, AB
Full-time
…connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where…
Added 5 days ago
Assistant Store Manager
Chatters Limited Partnership
Lethbridge, AB
Full-time
…connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where…
Added 10 days ago
Regional Education and Sales Manager: Western Canada
Oligo Professionnel
Canada
Full-time
Oligo Professionnel stands as a premier beauty brand, specializing in the creation of high-end hair care products sold in hair salons across North America. Our dynamic atmosphere thrives on…
Added 6 days ago
Housekeeper (Casual)
The Salvation Army in Canada
Edmonton, AB
Part-time
Cleaning of residents’ rooms, common areas, staff room, nursing team room, chapel, hair salon, volunteer room, resident laundry rooms, serveries, reception, meeting rooms, public washrooms…

PetSmart

Assistant Store Manager - Customer Experience

Fort McMurray, AB, Canada

Job type: Full-time
Apply by: Oct 17, 2026
Experience: 3-5 years of retail leadership or experience in a customer-focused environment.
Working hours: 15 hours per week
Posting language: English
Posted: Sep 17, 2026

Apply About employer

Applications open in a new tab.

Original job description

PetSmart does Anything for Pets - JOIN OUR TEAM!

Assistant Store Manager Customer Experience

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3-5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

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More about this job

Responsibilities

The Assistant Store Manager leads the store's customer experience and associate development while ensuring the safety and health of pets. They are responsible for driving business results, managing store operations, and overseeing services like the salon, hotel, and training.

Requirements

Candidates must have 3-5 years of retail leadership or customer-focused experience and possess strong communication and organizational skills. The role requires full-time availability, including evenings, weekends, and holidays, and the ability to perform physical tasks like lifting up to 50 pounds.

Skills

Retail leadership
Customer experience
People management
Staffing
Coaching
Conflict resolution
Business management
P&L management
Inventory management
Communication
Organizational skills
Attention to detail
Computer proficiency
Safety compliance

Benefits

Paid weekly
Health & wellness benefits
Group registered retirement plan (RRSP) with company match
Paid time off
Associate discounts
Tuition assistance
Career pathing
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Leadership
Customer Experience
People Management
P&L
Shrink targets
Staffing
Coaching
Onboarding
Succession planning
Pet care
Operations
Compliance
Policies and procedures
Sales
Marketing
Inventory
Labor management
Mentoring
Recruiting

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