Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
Full-time
Diriger des programmes marketing nationaux et spécifiques aux clients qui associent les données sur les consommateurs, les priorités des clients et les objectifs d’affaires.
Added 1 hour ago
Membership Sales Associate
Orangetheory Fitness Canada
North Vancouver, BC
$16 to $19 USD / hour
Part-time
Participating in marketing and outreach events
Added 1 hour ago
Customer Care Specialist - Health Care (Fixed-Term Contract) / Spécialiste du service à la clientèle – Soins de santé (contrat à durée déterminée)
Convatec
Dorval, QC · DOR-Dorval
Full-time
…and sharing consumer insights with peers, managers and the marketing…
Added 1 hour ago
Associate Financial Advisor
CIBC
Lethbridge, AB
Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 1 hour ago
Client Associate (IR licensed) Wood Gundy
CIBC
London, ON
Full-time
As a Client Associate, you will work closely with an Investment Advisor at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 1 hour ago
Client Associate (IR licensed) Wood Gundy
CIBC
Toronto, ON
Full-time
…investment advice and exceptional client service. As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new…
Added 1 hour ago
Financial Associate Wood Gundy
CIBC
Vancouver, BC
Full-time
…CIBC serving our high net worth clientele. As a Client Support Associate, you will work closely with investment advisors at CIBC Wood Gundy to help manage their portfolios and develop new…
Added 1 hour ago
Administrative Associate, Wood Gundy-Bilingual
CIBC
Montreal, QC
Full-time
…advice and exceptional client service. As a Administrative Associate, you will work closely with a team of CIBC Wood Gundy Investment Advisors to help them manage their portfolios and build…
Added 1 hour ago
Licensed Administrative Associate
CI Financial
Cornwall, ON
Full-time
As an Administrative Associate, you'll be a trusted partner to the Advisor and an important point of contact for clients. Your responsibilities will include:
Added 1 hour ago
Associate Director, Commercial Banking (Corporate Finance Group)
BMO
Toronto, ON · FCP
The Associate Director plays a critical role in supporting the growth and risk‑management objectives of the portfolio. This role requires a combination of advanced financial analysis,…
Added 1 hour ago
Wireless Sales Associate - 3010 McLeod Mall
OSL Retail Services Inc
Calgary, AB
Other
Wireless Sales Associate | Full-Time 3010 MacLeod Mall, Calgary, AB
Added 3 hours ago
Part-Time Brand Content and Retail Associate
Cavalinho Canada
Barrie, ON
…sales and online order support. We are hiring one part-time associate to help our boutique and online business run smoothly as we…
Added 5 hours ago
Compliance Manager - Wealth Management
RBC
Toronto, ON
Full-time
Review business marketing material and other client and employee communications from a compliance and regulatory perspective.
Added 5 hours ago
Relationship Manager, Business Markets Intern
RBC
Cobourg, ON · Peterborough, ON
Full-time
…the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other…
Added 5 hours ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
As the AI Learning Associate Director, you will serve as a strategic advisor and learning capability leader responsible for shaping, scaling and activating EY Canada's AI learning strategy,…
Added 5 hours ago
PIA Client Service Associate
TD
Brampton, ON
Full-time
…so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of…
Added 5 hours ago
Sales Operations Associate
Morningstar
Toronto, ON
Full-time
DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional demand generation teams worldwide. The role reports to the Global Salesforce Administrator…
Added 6 hours ago
Sales Associate - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada Inc.
Dartmouth, NS
Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 6 hours ago
Sales Associate - 401 Dixie Hyundai
AutoCanada Inc.
Mississauga, ON
$80,000 to $110,000 CAD / year
Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 6 hours ago
Sales Associate - Wellington Motors Ltd.
AutoCanada Inc.
Guelph, ON
Up to $80,000 CAD / year
Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 6 hours ago
Sales Associate - Sterling Honda
AutoCanada Inc.
Hamilton, ON
$60,000 to $100,000 CAD / year
Full-time
The Automotive Sales Associate interacts with
Added 6 hours ago
Sales Associate - Guelph Hyundai
AutoCanada Inc.
Guelph, ON
$50,000 to $100,000 CAD / year
Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 6 hours ago
Sales Associate - London Kia
AutoCanada Inc.
London, ON
$50,000 to $97,800 CAD / year
Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 6 hours ago
Sales Associate - Plaza Nissan
AutoCanada Inc.
Hamilton, ON
$60,000 to $100,000 CAD / year
Full-time
The Automotive Sales Associate interacts with customers online, over the phone and in-person to guide them through the vehicle purchase process. With your outstanding communication and…
Added 6 hours ago
Sales Associate - Mercedes-Benz Heritage Valley
AutoCanada Inc.
Edmonton, AB
$100,000 to $150,000 CAD / year
Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred

PetSmart

Retail Customer Service Lead

Markham, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Apply About employer

More about this job

Responsibilities

Lead the in-store customer experience by assisting pet parents, promoting products and services, supporting loyalty initiatives, and coordinating store events and online order pickups. Guide associates and daily store operations while helping maintain sales, merchandising, cleanliness, safety, and animal-care standards.

Requirements

Requires at least two years of retail experience in a customer-focused environment; leadership experience is preferred. Candidates must be available full-time with schedule flexibility, including evenings, weekends, and holidays, and have computer proficiency, strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Customer Service
Retail Sales
Leadership
Associate Training And Coaching
Conflict Resolution
Communication
Point-Of-Sale Operations
Cash Handling
Merchandising
Inventory Cycle Counts
Store Operations
Online Order Fulfillment
Event Coordination
Safety And Cleanliness
Organization
Computer Proficiency

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pet Parents
Pet Care
Retail Sales
Leadership
Associate Development
Training
Onboarding
Mentoring
Coaching
Performance Feedback
Store Operations
Leader On Duty
Loyalty Programs
Promotions
Merchandising
Point-Of-Sale Systems
Cash Transactions
Inventory Cycle Counts
Online Order Pickup
Adoptions
Veterinary Partnerships
Shot Clinics
Store Events
Safety Procedures
Animal Handling
Opening And Closing Procedures
Computer Applications

Report this job