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Added 14 mins ago
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Senior .Net Developer
Bertelsmann-Jobs
Mississauga, ON
- $90,000 to $105,000 USD / year
- Full-time
…quality, and development practices in collaboration with product, operations, and engineering…
Added 15 mins ago
IM
warehouse associate
Impro Mississauga
Mississauga, ON
- From $20 CAD / hour
- Full-time
- On-site
Join Our Team! ? Warehouse Associate * We?re a leading national commercial insulation distributor, and we?re looking for enthusiastic, reliable team members to join our *second shift…
Added 28 mins ago
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Package Handler
UPS
Caledon, ON
- Internship
In our industry, this position is also known as Warehouse Worker Warehouse Associate Sorter Loader/Unloader and Shipper/Receiver.
Added 28 mins ago
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Senior .Net Developer
Arvato
Mississauga, ON
- $90,000 to $105,000 USD / year
- Full-time
…quality, and development practices in collaboration with product, operations, and engineering…
Added 28 mins ago
TS
Store Associate
The Salvation Army in Canada
Halifax, NS
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 28 mins ago
TS
Store Associate
The Salvation Army in Canada
Dartmouth, NS
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 29 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Picton, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 29 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Work in conjunction with the Associate-Owner and Front Store Manager
Added 29 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Pincourt, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 29 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
North Bay, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 29 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Picton, ON
- Full-time
Work in conjunction with the Associate-Owner and Front Store Manager
Added 29 mins ago
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(CAN) Overnight Associate
Walmart
Keswick, ON
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 29 mins ago
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(CAN) Food Assistant Manager
Walmart
Windsor, ON
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 29 mins ago
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(CAN) Self Checkout Attendant
Walmart
Mount Pearl, NL
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 29 mins ago
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Customer Service Desk Associate
Walmart
Digby, NS
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and…
Added 45 mins ago
QF
sales associate
Quick Fit Parts Inc
Mississauga, ON
- $3,200 to $3,600 CAD / month
- Full-time
- On-site
Added 57 mins ago
BG
Field Service Planner
Berean Group International, Inc.
Saskatoon, SK
- Contract
Skills: Associate degree and/or equivalent experience (1-2 years experience)
Added 59 mins ago
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Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 59 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Dartmouth, NS · Lake City Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 59 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Halifax, NS · Strawberry Hill Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 1 hour ago
EC
Budtender Sales Associate
Emerald Cannabis
Barrie, ON
- $17.95 to $18.5 CAD / hour
- Full-time
- On-site
…constructive conflict and speak candidly and appropriately with each associate. You are expected to treat each other with respect and be courteous to one another. 2. Exceed Customer…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Sylvan Lake, AB
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Milton, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 hour ago
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(CAN) Overnight Associate
Walmart
Brockville, ON
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
RG
Associate Nurse Manager - Full-Time - RPN
Responsive Group Inc.
Perth, ON
- Full-time
The Associate Nurse Manager provides clinical and operational leadership to support the safe, respectful, and consistent delivery of resident care. Reporting to the Director of Care, this…

PetSmart

Retail Customer Service Lead

Timmins, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 9, 2026
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Sep 9, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead and support associates by delegating daily tasks, coaching and mentoring team members, and acting as Leader on Duty when other leaders are absent. Deliver a positive pet-parent experience through customer service, sales, store events, online order pickup, and maintaining store safety, cleanliness, and brand standards.

Requirements

Applicants must have at least two years of retail experience in a customer-focused environment; leadership experience is preferred. Full-time availability with flexibility for evenings, weekends, and holidays is required, along with computer proficiency, strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Customer Service
Retail Operations
Team Leadership
Associate Training And Coaching
Communication
Conflict Resolution
Sales
Merchandising
Cash Handling
Point-Of-Sale Systems
Inventory Cycle Counts
Online Order Fulfillment
Event Coordination
Organization
Attention To Detail
Pet Safety And Handling

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pet Parents
Associate Development
Training
Onboarding
Mentoring
Coaching
Leader On Duty
Sales
Loyalty Programs
Promotions
Merchandising
Point-Of-Sale Systems
Cash Transactions
Inventory Cycle Counts
Online Order Pickup
Store Events
Pet Adoptions
Veterinary Partnerships
Shot Clinics
Store Opening And Closing
Safety
Live Animal Handling
Store Cleanliness
Company Policies And Procedures

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