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Added 29 mins ago
SD
Front Store Supervisor, Hourly Full Time Evening
Shoppers Drug Mart
Richmond, BC
- Full-time
Added 29 mins ago
TS
Kettle Coordinator - Temporary
The Salvation Army in Canada
Victoria, BC
- Full-time
Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL)
Added 59 mins ago
BE
Child Care Centre Floor Supervisor
BrightPath Early Learning & Child Care
Calgary, AB
- Full-time
We offer a 40% child care discount to Full-time employees & 10% to Part-time so that your family can take advantage of our great learning environment!
Added 59 mins ago
W
Journeyman Millwright
Weyerhaeuser
Delta, BC
- Full-time
The rotational shifts may consist of both day shifts (6:45 am to 6:45 pm) and night shifts (6:45 pm to 6:45 am), including a scheduled Saturday shift
Added 59 mins ago
W
Millwright
Weyerhaeuser
ON · Kenora, ON
- Full-time
Willingness to work a rotating 12-hour shift schedule that includes both days and nights
Added 1 hour ago
Production Technician - Day
Give and Go Prepared Foods
Brampton, ON
Day Shift: 7AM-3PM
Added 1 hour ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Grande Prairie, AB
- Full-time
Added 1 hour ago
PI
Tool Crib Attendant
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Must hold a valid forklift ticket, Clean Abstract, CSTS2020 & WHMIS2015 · Must have own reliable transportation to get to site, as it's not served by public transit
Added 1 hour ago
GR
Restaurant Manager
Groupe Ryu
Dorval, QC
- Full-time
You run your counter day to day and build your own team: you hire, you train, you make the schedules. About half of your time is on the floor, the other half managing.
Added 1 hour ago
EG
Equipment Operator
Emterra Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Communicate with Supervisor and Management regarding concerns or suggestions
Added 2 hours ago
TC
Service Supervisor
Toromont Cat
North Frontenac, ON · Glenburnie, ON
- Full-time
Class 5 driver’s license required; must be able to obtain an explosives license and an ASP construction card
Added 2 hours ago
S
Operations Consultant - Full Time
sephora.com
Saint John, NB
- $17.65 to $22.05 CAD / hour
- Full-time
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 2 hours ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
Reporting to the assigned Supervisor the Director, Supportive Housing Delivery supports service delivery of Supportive Housing programs and operations in the assigned region and assists the…
Added 2 hours ago
CO
Financial Analyst - Regular Full-Time
City of Oshawa
Oshawa, ON
- Full-time
Regular Full-Time Supervisor, Cemetery Operations - City of Oshawa
Added 3 hours ago
MO
Financial Analyst I
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
This position is required to be in the office 1-3 days per week and more during busy/crucial times
Added 3 hours ago
IH
Clinical Specialist | Home Health
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is seeking permanent full-time Clinical Specialist who is passionate about driving meaningful changes in healthcare. In this position you will be supporting Home Health.
Added 3 hours ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
Added 3 hours ago
WB
Assistant Manager Sous Chef, Winter Seasonal
Whistler Blackcomb
Whistler, BC
- Temporary
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the…
Added 3 hours ago
BM
Grounds Maintenance Supervisor- Winter-Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…various property maintenance projects across the resort. The Supervisor, Grounds Maintenance is well versed in the routine grounds maintenance duties as well as the assigned work orders and…
Added 3 hours ago
BM
Terrain Park Supervisor- Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Must possess excellent employee and public relations skills and be of a friendly and co-operative nature
Added 3 hours ago
G-
Facility Operator (AWW)
GFL - Sewer Technologies Division
Hamilton, ON
- Full-time
Must have access to reliable transportation to get to and from work on a daily basis · Must possess good verbal communication skills
Added 4 hours ago
PB
Sandwich/Salad Prep
Paris Baguette
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Part-time
Medical, Dental and Vision Benefits for full time
Added 4 hours ago
PB
Cake Team Member
Paris Baguette
Newmarket, ON · Ontario, ON
- Full-time
- Part-time
Medical, Dental and Vision Benefits for full time employees
Added 4 hours ago
A
Staff Housing Supervisor
AccorHotel
Banff, AB
- $21 to $24 CAD / hour
- Full-time
Valid class 5 license required
Added 4 hours ago
FN
Accounts Analyst, Jordan's Principle
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

PetSmart

Retail Customer Service Lead

Timmins, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Sep 9, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead and support associates through training, coaching, task delegation, and acting as Leader on Duty when other leaders are unavailable. Deliver a positive pet parent experience, support sales and store events, maintain store standards and safety, and assist with daily operations including online order pickup, cash handling, and live pet care.

Requirements

Requires at least two years of retail experience in a customer-focused environment; leadership experience is preferred. Candidates must be available full-time with schedule flexibility, including evenings, weekends, and holidays, and have computer proficiency, strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Customer Service
Retail Experience
Leadership
Associate Training And Coaching
Team Development
Conflict Resolution
Sales
Merchandising
Cash Handling
Point-Of-Sale Systems
Inventory Cycle Counts
Store Operations
Communication
Organization
Attention To Detail
Composure Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pet Parent Experience
People Leadership
Associate Development
Training
Onboarding
Mentoring
Coaching
Performance Feedback
Leader On Duty
Store Operations
Sales
Loyalty Programs
Promotions
Merchandising
Point-Of-Sale Systems
Cash Transactions
Inventory Cycle Counts
Online Order Pickup
Store Events
Pet Adoptions
Live Pet Sales
Safety
Store Cleanliness
Opening And Closing Procedures
Computer Applications
Customer Complaints
Pet Care

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Work requirements

Jobs in Canada