Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 12 mins ago
MN
Merchandiser
Mosaic North America
Saskatoon, SK
- Part-time
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies - Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and…
Added 12 mins ago
PR
Retail Merchandiser
Premium Retail Services
Labrador City, NL
- Part-time
Must have a tablet or smartphone with photo capability and internet access
Added 12 mins ago
MN
Merchandiser
Mosaic North America
Lethbridge, AB
- Part-time
Added 12 mins ago
MN
Merchandiser
Mosaic North America
Selkirk, MB
- Part-time
Added 12 mins ago
PR
Retail Merchandiser
Premium Retail Services
Rocky Mountain House, AB
- Part-time
Must have a tablet or smartphone with photo capability and internet access
Added 12 mins ago
HB
New Home Sales Hostess
Homes By Us Ltd.
Calgary, AB
- Full-time
Role Description The New Home Sales Host role is a full-time, on-site position located in Calgary, AB. The individual in this role will welcome prospective buyers to show homes and sales…
Added 12 mins ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
Black Diamond Group’s Major Bids department has a full-time position for Sales & Proposals Specialist.
Added 12 mins ago
PR
Retail Merchandiser
Premium Retail Services
Newmarket, ON
- Part-time
Must have a tablet or smartphone with photo capability and internet access
Added 12 mins ago
OC
Territory Manager, Dermatology, Ontario GTA West Region | Gestionnaire de territoire, Dermatologie, Région Ontario- GTA Ouest
Organon Canada
Kirkland, QC
- Full-time
Bachelor’s degree in Bus Admin., Marketing, Commerce, Science or related field.
Added 12 mins ago
MN
Food Sampling Brand Ambassador
Mosaic North America
Rosemère, QC
- Part-time
…of industry expertise, we are a trusted leader in sales and marketing…
Added 12 mins ago
I
Winter 2027: Product Research Co-op (8 months)
Intuit
Toronto, ON
- Full-time
Ability to work in our Toronto office a minimum of 3 days per week
Added 12 mins ago
YU
Manager, Communications
York University
Toronto, ON
- Contract
Bachelor's degree in a relevant discipline such as communications, journalism, public relations, marketing, English, political science.
Added 42 mins ago
G
Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
The position is located primarily near Regina Saskatchewan and offers an opportunity for a flexible onsite and remote working environment on a regular schedule. We are looking forward to…
Added 42 mins ago
R
Marketing Specialist
RateMyTWU
Vancouver, BC
- Full-time
Role Description The Marketing Specialist is a full-time, on-site role based in Vancouver, BC. This position is responsible for planning and executing marketing campaigns that increase…
Added 1 hour ago
M
Senior Manager, Audit Services
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…such as Human Resources, Third Party Risk Management, AI and Marketing. At Manulife John Hancock, we are committed to fostering an inclusive environment - empowering our teams to thrive and…
Added 1 hour ago
Cardiovascular/Metabolic Business Director- West
Boehringer Ingelheim
Los Angeles, CA, Unit
…within the prioritized customer account space. ln addition, the position ensures that customer and market opportunities (including priority and nonpriority health system accounts) are…
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
…various departments to develop and update communications and marketing collateral (e.g. posters, brochures, wayfinding signage, etc.) for their programs and…
Added 1 hour ago
I
Manager
IPC/Subway
Nanaimo, BC
- $18.25 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 1 hour ago
I
Manager
IPC/Subway
Nanaimo, BC
- $18.25 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 1 hour ago
I
Manager
IPC/Subway
Nanaimo, BC
- $18.25 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 1 hour ago
G
Business Development & Proposal Manager
GFT
Toronto, ON
- Full-time
Must have the requisite experience in Toronto AEC markets
Added 1 hour ago
Branch Operations Manager
Sherwin-Williams
Sudbury, ON
Must have a valid, unrestricted Driver’s License · Must have at least High School diploma or a Certificate of Adult Education Completion (CAEC)
Added 1 hour ago
A
Loblaws Food Sampling Brand Ambassador - Pierrefonds/Kirkland
Acosta
Kirkland, QC
- Part-time
…promoting the best brands to today’s shoppers sounds appealing, a position as a Brand Ambassador with us, is the place for you! We are looking for part time Product Demonstrators who will…
Added 1 hour ago
TB
Store Lead
Tailored Brands
Oakville, ON
- Full-time
…operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on…
Added 1 hour ago
M
Director of Marketing Strategy, Manulife Bank
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director of Marketing Strategy, Manulife Bank will lead a team of marketing strategists responsible for developing and executing go-to-market strategies for Manulife Bank initiatives.…

PetSmart

Retail Customer Service Lead

Winnipeg, MB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and support associates through training, coaching, task delegation, and acting as Leader on Duty when needed. Deliver a positive pet parent experience by supporting sales, promotions, store events, online order pickup, store standards, and the safety and care of pets and people.

Requirements

Requires at least two years of retail experience in a customer-focused environment; leadership experience is preferred. Candidates must be available full-time with schedule flexibility, including evenings, weekends, and holidays, and have computer proficiency, strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Customer Service
Retail Experience
Leadership
Associate Training And Coaching
Teamwork
Communication
Conflict Resolution
Task Delegation
Sales
Merchandising
Cash Handling
Point-Of-Sale Systems
Inventory Cycle Counts
Organization
Attention To Detail
Composure Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pet Parent Experience
People Leadership
Associate Development
Training
Onboarding
Mentoring
Coaching
Performance Feedback
Leader On Duty
Store Operations
Loyalty Programs
Promotions
Store Events
Adoptions
Veterinary Partnerships
Shot Clinics
Live Pet Sales
Inventory Cycle Counts
Merchandising
Online Order Pickup
Point-Of-Sale Systems
Cash Transactions
Store Opening And Closing
Safety
Animal Handling
Cleanliness Standards

Report this job

Work requirements

Jobs in Canada