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Added 1 min ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Port Colborne, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
W
(CAN) Front End Checkout Team Associate
Walmart
Cornwall, ON
- Part-time
Added 2 mins ago
SC
District Manager
Staples Canada
Saskatoon, SK
- $93,400 to $116,750 USD / year
- Full-time
Added 31 mins ago
Seasonal Associate - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 31 mins ago
LC
Représentant Service à la Clientele
LKQ Corporation
Saint-Bruno-de-Montarville, QC
- Full-time
Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
Added 31 mins ago
C
Sr. Client Engagement Associate
CIBC
Toronto, ON
- Full-time
…their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client…
Added 31 mins ago
TS
Store Associate
The Salvation Army in Canada
Sackville, NB
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 31 mins ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 31 mins ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 31 mins ago
H
Tester (Point-of-Sale)
HCLTech
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Must have - experience testing Point-of-Sale system (preferably Oracle Xstore).
Added 47 mins ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Orleans, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 47 mins ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 47 mins ago
SD
Cashier, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 47 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Alliston, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
AC
Legal Associate / Operations
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Toronto, ON
- Full-time
Drafting and reviewing legal documents supporting investor subscriptions, loan and financing arrangements, purchase and sale agreements, limited partnership agreements and the formation,…
Added 1 hour ago
SI
Sales Associate-Print&Services
Staples Inc.
Ottawa, ON · Kanata, ON
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Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Added 1 hour ago
T
Vaughan Mills Assistant Manager
Tumi
Vaughan, ON
- Full-time
…globally in over 75 countries with approximately 2,000 points of…
Added 1 hour ago
T
Holiday Sales Associate PT Under 20 hours - Sherway
Tumi
Toronto, ON · Etobicoke, ON
- Part-time
As part of our Retail team, the Holiday Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 1 hour ago
WM
Sales Associate Full Time - The Pen Centre
Wow! Mobile Boutique
St. Catharines, ON
- Full-time
Managing cash, point of sale and inventory systems
Added 2 hours ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 2 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Sackville, NB
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 4 hours ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 4 hours ago
Retail Sales Associate Part Time
Moores Clothing
Nanaimo, BC
Build a relationship with your customer from greeting through post-sale contact.
Added 4 hours ago
Retail Sales Associate Part Time
Moores Clothing
Markham, ON
Build a relationship with your customer from greeting through post-sale contact.
Added 4 hours ago
Retail Sales Associate Part Time
Moores Clothing
Kingston, ON
Build a relationship with your customer from greeting through post-sale contact.

PetSmart

Retail Customer Service Lead

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead and support associates through training, coaching, task delegation, and acting as Leader on Duty when needed. Deliver a positive pet parent experience by supporting sales, promotions, store events, online order pickup, store standards, and the safety and care of pets and people.

Requirements

Requires at least two years of retail experience in a customer-focused environment; leadership experience is preferred. Candidates must be available full-time with schedule flexibility, including evenings, weekends, and holidays, and have computer proficiency, strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Customer Service
Retail Experience
Leadership
Associate Training And Coaching
Teamwork
Communication
Conflict Resolution
Task Delegation
Sales
Merchandising
Cash Handling
Point-Of-Sale Systems
Inventory Cycle Counts
Organization
Attention To Detail
Composure Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pet Parent Experience
People Leadership
Associate Development
Training
Onboarding
Mentoring
Coaching
Performance Feedback
Leader On Duty
Store Operations
Loyalty Programs
Promotions
Store Events
Adoptions
Veterinary Partnerships
Shot Clinics
Live Pet Sales
Inventory Cycle Counts
Merchandising
Online Order Pickup
Point-Of-Sale Systems
Cash Transactions
Store Opening And Closing
Safety
Animal Handling
Cleanliness Standards

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