Jobs in Canada

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Added 32 mins ago
Student Optician-Mississauga, ON-Clearly by For Eyes
Luxottica of America, Inc.
Mississauga, ON
…We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified…
Added 32 mins ago
LO
Licensed Optician-Hamilton, ON-LensCrafters
Luxottica of America, Inc.
Hamilton, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 47 mins ago
CH
Winter 2026/27 - Culinary Specialist - CMH Purcell
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 1 hour ago
WC
(CAN) Leader du secteur OMNI
Walmart Canada
Levis, QC
- Full-time
…assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where…
Added 1 hour ago
A
Assistant Store Manager - Ontario Mills
Aéropostale
ON · Ontario, Canada
- $19.5 to $27 USD / hour
- Full-time
Inspirational leader who guides their team and partners with the store manager to achieve great results.
Added 2 hours ago
Acting Store Manager Mayfair Shopping Centre
EssilorLuxottica Group
Victoria, BC
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 2 hours ago
SH
Acting Store Manager Mayfair Shopping Centre
Sunglass Hut
Victoria, BC
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 2 hours ago
CT
Director, Construction Marks
Canadian Tire Corporation
Toronto, ON
- Full-time
Oversee the national portfolio of complex, multi-phased renovations in live stores, coordinating hoarding, merchandise moves, fixturing, signage, IT, loss prevention, and operational…
Added 3 hours ago
P
Retail Customer Service Lead
PetSmart
Newmarket, ON
- Full-time
PetSmart does Anything for Pets – JOIN OUR TEAM!
Added 3 hours ago
P
Retail Operations Manager
PetSmart
Ottawa, ON · Kanata, ON
- Full-time
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture…
Added 3 hours ago
P
Retail Operations Manager
PetSmart
Sherwood Park, AB
- Full-time
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture…
Added 3 hours ago
L
7747 - 3rd Key
Lids
Gatineau, QC
- $17.6 to $18.1 CAD / hour
- Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 4 hours ago
GT
Softgoods Supervisor (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly
Added 5 hours ago
W
(CAN) Leader du secteur OMNI
Walmart
St.-Romuald, QC
- Full-time
…assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where…
Added 5 hours ago
HR
Brand Specialist - Boss
Harry Rosen
Mississauga, ON
- Full-time
A leader focused on team building to the achievement of financial goals
Added 5 hours ago
D
Coordonnateur(trice) logistique (Logistics Coordinator)
Dexter
Longueuil, QC
- Full-time
Poste permanent, temps plein | Quart de jour : lundi au vendredi, 9 h à 18 h
Added 7 hours ago
TA
Driver (Red Deer)
Trail Appliances AB/SK
Red Deer, AB
- Full-time
Have the ability to safely maneuver merchandise more than 100lbs (our products are heavy)
Added 7 hours ago
WC
(CAN) Gérant de rayon leader, aliments
Walmart Canada
Trois-Rivières, QC
- Full-time
…selection, promoting products and services, helping locate merchandise, and resolving customer concerns or referring them as…
Added 7 hours ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
…completion as per communicated priorities from the General Merchandise and Fashion Assistant Manager and the Store Management…
Added 7 hours ago
JR
Logistics Manager - Health & Wellness Retail
JRoss Retail Recruiters
Medicine Hat, AB
- Full-time
We are seeking a hands-on, solutions-oriented leader who enjoys rolling up their sleeves, developing capable teams, and finding better ways to get things done. Someone who can balance the…
Added 8 hours ago
M
Storekeeper - Kitting (Student)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Training will be during the day shift, and training can last up to 8 weeks
Added 8 hours ago
FE
Student Optician-Mississauga, ON-Clearly by For Eyes
For Eyes
Mississauga, ON
- Part-time
…We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified…
Added 8 hours ago
B&
Retail Brand Experience Supervisor-Outlet Collection at Edmonto
Bath & Body Works
Nisku, AB
- $22 CAD / hour
- Full-time
As a Brand Experience Supervisor, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent…
Added 8 hours ago
L
Licensed Optician-Hamilton, ON-LensCrafters
LensCrafters
Hamilton, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 8 hours ago
Warehouse Clerk
Vast auto Distribution
Ottawa, ON
Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates…

PetSmart

Retail Customer Service Lead

Newmarket, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead and support associates through training, coaching, task delegation, and acting as Leader on Duty when other leaders are unavailable. Deliver a positive pet parent experience while supporting sales, store events, order pickup, inventory, cleanliness, safety, and compliance with company policies.

Requirements

Requires at least two years of retail experience in a customer-focused environment; leadership experience is preferred. Candidates must have full-time schedule availability, including evenings, weekends, and holidays, and demonstrate computer proficiency, strong communication and organizational skills, attention to detail, and composure under pressure.

Skills

Customer Service
Retail Operations
Leadership
Associate Training and Coaching
Performance Feedback
Conflict Resolution
Sales
Merchandising
Point-of-Sale Operations
Cash Handling
Inventory Counts
Online Order Fulfillment
Event Coordination
Communication
Organization
Attention to Detail

Benefits

Paid Weekly
Health and Wellness Benefits
Group Registered Retirement Plan with Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pet Parent Experience
People Leadership
Associate Development
Training
Onboarding
Mentoring
Coaching
Performance Reviews
Leader on Duty
Sales
Loyalty Programs
Promotions
Merchandising
Point-of-Sale Systems
Cash Transactions
Inventory Counts
Online Order Pickup
Store Events
Pet Adoptions
Veterinary Partnerships
Shot Clinics
Store Opening and Closing
Safety
Live Animal Handling
Store Cleanliness
Company Policies and Procedures
Computer Applications

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Work requirements

Jobs in Canada