Jobs in Canada

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Added 12 mins ago
W
(CAN) Leader d'équipe, stockage 2
Walmart
Montreal, QC
- Full-time
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
Added 27 mins ago
JI
Order Picker
J.D. Irving, Limited
Fredericton, NB
- Part-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 27 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Fort McMurray, AB
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 27 mins ago
LC
Assistant Store Manager Fresh
Loblaw Companies Limited
Vaughan, ON
- Full-time
Ensure the store team delivers exceptional customer service and address any issues or concerns in a timely and effective manner.
Added 27 mins ago
LC
Assistant Store Manager, Dry
Loblaw Companies Limited
Vaughan, ON
- Full-time
· Ensure the store team delivers exceptional customer service and address any issues or concerns in a timely and effective manner.
Added 27 mins ago
K
Shift Supervisor
KITH
Vancouver, BC
- Part-time
…planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift…
Added 27 mins ago
LC
Assistant Store Manager Pane Fresco
Loblaw Companies Limited
Vaughan, ON
- Full-time
Work with your team to identify and execute operational goals by coaching and upholding store standards.
Added 27 mins ago
K&
Chef
Kids & Company
Halifax, NS
- $22 to $23 CAD / hour
Safely store food and dispose of waste following food safety regulations; maintain daily temperature logs for food, refrigerators, and freezers.
Added 28 mins ago
I
Carpenter (Kitchen Installer)
IKEA
Richmond, BC
- Full-time
Must have a valid driver’s license, current auto insurance, and reliable transportation
Added 42 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
Must have access to a vehicle
Added 43 mins ago
M
Online Manager
MAGMAS
ON · Middlesex, ON
- Full-time
You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning…
Added 1 hour ago
Customer Experience Manager
Laura Canada
AB · Rocky View, AB
As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping…
Added 1 hour ago
MS
PT Merchandise Manager
Michaels Stores
Calgary, AB
- Part-time
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Key Holder Key Holder
ELC Beauty LLC
Mississauga, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
W
(CAN) Gérant adjoint de nuit
Walmart
Levis, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 1 hour ago
SD
Supervisor, Production
Shoppers Drug Mart
Mississauga, ON
- $60,000 to $82,500 CAD / year
- Full-time
The Supervisor Production will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations and to ensure optimal customer…
Added 1 hour ago
BG
Estimator (Guelph)
Boyd Group Services
Guelph, ON
- Full-time
Valid driver’s license required
Added 1 hour ago
BG
Customer Service Administrator (Ottawa West)
Boyd Group Services
Ottawa, ON
- Full-time
Valid driver’s license required
Added 1 hour ago
RA
Print Operations Specialist
Recrute Action
Toronto, ON
- Contract
Provide backfile coverage for absent coworkers and perform other duties assigned by the Lead or Manager.
Added 1 hour ago
HR
Beauty Advisor-Tom Ford
Holt Renfrew
Toronto, ON
- Part-time
Share expert level of product knowledge with entire store selling team
Added 1 hour ago
UI
General Manager
UAP Inc.
Winnipeg, MB
- Full-time
The successful candidate must be based in Winnipeg
Added 2 hours ago
SI
Keyholder
SNDL Inc.
Parry Sound, ON · Value Buds Parry Sound
- Part-time
We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the…
Added 2 hours ago
Team Lead
EssilorLuxottica Group
Toronto, ON · Etobicoke, ON
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the…

PetSmart

Retail Customer Service Lead

Newmarket, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead and support associates through training, coaching, task delegation, and acting as Leader on Duty when other leaders are unavailable. Deliver a positive pet parent experience while supporting sales, store events, order pickup, inventory, cleanliness, safety, and compliance with company policies.

Requirements

Requires at least two years of retail experience in a customer-focused environment; leadership experience is preferred. Candidates must have full-time schedule availability, including evenings, weekends, and holidays, and demonstrate computer proficiency, strong communication and organizational skills, attention to detail, and composure under pressure.

Skills

Customer Service
Retail Operations
Leadership
Associate Training and Coaching
Performance Feedback
Conflict Resolution
Sales
Merchandising
Point-of-Sale Operations
Cash Handling
Inventory Counts
Online Order Fulfillment
Event Coordination
Communication
Organization
Attention to Detail

Benefits

Paid Weekly
Health and Wellness Benefits
Group Registered Retirement Plan with Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Pet Parent Experience
People Leadership
Associate Development
Training
Onboarding
Mentoring
Coaching
Performance Reviews
Leader on Duty
Sales
Loyalty Programs
Promotions
Merchandising
Point-of-Sale Systems
Cash Transactions
Inventory Counts
Online Order Pickup
Store Events
Pet Adoptions
Veterinary Partnerships
Shot Clinics
Store Opening and Closing
Safety
Live Animal Handling
Store Cleanliness
Company Policies and Procedures
Computer Applications

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Work requirements

Jobs in Canada