Find work in Canada.

368,136 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 hours ago
KH
Bilingual Coordinator, Outreach & Partnerships
Kids Help Phone
Toronto, ON
- $46,700 to $49,000 CAD / year
- Full-time
Added 4 hours ago
W
Human Resources Administrator
Wasauksing
Parry Sound, ON
- Full-time
A minimum of 2 years HR operational experience with knowledge of general HR practices, legislation and HR technology, including HRMS systems, is preferred
Added 4 hours ago
CO
Equipment Operator
City Of Mount Pearl
NL
- Up to $34.76 CAD / hour
- Temporary
Under the general supervision of the Foreperson, the Equipment Operator performs skilled work in the safe care and operation of a variety of heavy equipment used in a municipal operation.
Added 4 hours ago
Production Attendant 1
University of Alberta Students' Union
Edmonton, AB
Strong customer service skills, and ability to communicate effectively with the staff, students and the general public.
Added 4 hours ago
WC
Transfer Station Attendant
Waste Connections
Hamilton, ON
- Full-time
At least 1 year of general labour work experience outdoors
Added 4 hours ago
TO
Vehicle Equipment Technician/Detailer - Winnipeg
Transdev Ontario Manitoba
Winnipeg, MB
- Full-time
…of equipment after performing an inspection. And providing general at base cleaning and minor maintenance as…
Added 4 hours ago
WR
General Duty Laboratory Technologist -North
Winnipeg Regional Health Authority (WRHA)
Thompson, MB
- Full-time
Site: Shared Health - Thompson General Hospital
Added 4 hours ago
C
Coordonnateur ou Coordonnatrice // Coordinator, Team Operations
CNIB
Montreal, QC
- Contract
Relève de : Directeur général ou Directrice générale, Opérations, Québec et Accessibilité
Added 4 hours ago
WR
Nurse 2 - CIVP
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
…Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 4 hours ago
LD
Intermediate Software Engineer
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
Salary range information provided is a general guideline with criteria such as the candidate’s qualifications and relevant experience being considered when presenting an offer.
Added 4 hours ago
HR
Event Sales Coordinator (3-Month Temp)
Hyatt Regency
Vancouver, BC
- Full-time
Proficiency in Microsoft Office and general computer office systems is required
Added 4 hours ago
TE
Investment Analyst - US Equities
THE EMPIRE LIFE INS. CO
Toronto, ON
- Full-time
…skills and experience. The listed salary range serves as a general pay guideline for this position's pay…
Added 4 hours ago
MU
Management of Complete Edentulism DENT 247
McGill University
Montreal, QC
- Part-time
- TAs are expected to have a good general knowledge of complete denture prosthodontics and to provide hands-on guidance and supervision to students during laboratory sessions.
Added 4 hours ago
MU
Teaching Assistant DENT 246
McGill University
Montreal, QC
- Part-time
- TAs should have a strong general knowledge of removable partial dentures (RPDs), including RPD classification, components, surveying, design principles, biomechanics, and clinical and…
Added 4 hours ago
SB
Account Manager (Walmart)- Special Project
Scandinavian Building Services
Barrie, ON
- Contract
General understanding of financial principles, including budgeting and profitability
Added 4 hours ago
CN
Coordonnateur ou Coordonnatrice // Coordinator, Team Operations
Canadian National Institute for the Blind
Montreal, QC
- Contract
Relève de : Directeur général ou Directrice générale, Opérations, Québec et Accessibilité
Added 4 hours ago
Human Rights Officer 1(A)-(B)-2(A)-(B)-3 (HRO - Intake) (Designated)
The Government of Nova Scotia
Halifax, NS
…Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all…
Added 4 hours ago
Maintenance Planner (Miller Lake)
The Government of Nova Scotia
NS · MILLER LAKE, NS
…Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all…
Added 4 hours ago
Medical Laboratory Assistant - Laboratory Services
Nova Scotia Health and IWK Health
Halifax, NS
One (1) temporary part time position; 60 hours biweekly; 12 month term; Clinical Laboratory, Dartmouth General
Added 4 hours ago
Medical Laboratory Assistant - Laboratory Services
Nova Scotia Health and IWK Health
Digby, NS
Location: Western Zone, Digby General Hospital
Added 5 hours ago
MD
supervisor, reservations - hotel
Manoir du lac William
Saint-Ferdinand, QC
- Full-time
Hospitality administration/management, general
Added 5 hours ago
Assistant Professor/Clinician Scientist - Academic Geriatrician
University of Toronto
Toronto, ON
The Department of Medicine, Temerty Faculty of Medicine, University of Toronto and the Division of General Internal Medicine & Geriatrics, Department of Medicine, University Health Network…
Added 5 hours ago
EH
Automotive Detailer
Enterprise Holdings
Ottawa, ON
- $18.5 CAD / hour
- Full-time
Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations
Added 5 hours ago
RB
Associate Director, Market Risk (FRTB Capital)
Royal Bank of Canada
Toronto, ON
- Full-time
Proven experience designing and maintaining reconciliation frameworks between risk systems and general ledger/finance platforms; ability to identify, investigate and resolve complex data…
Added 5 hours ago
HB
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.

Closed listing

PetSmart

Retail Customer Service Lead

Timmins, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 9, 2026
Experience: 2+ years of retail experience in a customer-focused environment.
Posting language: English
Posted: Sep 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory Responsibilities

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

About employer

More about this job

Responsibilities

The role focuses on driving the pet parent experience through loyalty programs and promotions while overseeing store cleanliness and safety. It involves leading associates through coaching and training and managing daily operational tasks as the Leader on Duty.

Requirements

Candidates must have over 2 years of retail experience in a customer-focused environment and proficiency in computer applications. Full-time availability is required, including the ability to work evenings, weekends, and holidays.

Skills

Retail Management
Customer Service
People Leadership
Staff Training
Cash Handling
Point-of-Sale (POS) Systems
Inventory Management
Merchandising
Conflict Resolution
Communication Skills
Organizational Skills
Store Operations

Benefits

Paid Weekly
Health & Wellness Benefits
Group Registered Retirement Plan (RRSP) with company match
Paid Time off
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Key Holder
POS
Merchandising
Pet Care
Leadership
Staff Development
Inventory Control
Store Standards
Compliance
Operational Excellence

Report this job