Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 26 mins ago
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Montreal, QC
Full-time
…completion as per communicated priorities from the General Merchandise and Fashion Assistant Manager and the Store Management…
Added 2 hours ago
Fulfilment Operations Team Leader
IKEA
Hamilton, ON
Full-time
In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leader.
Added 6 hours ago
(CAN) Leader de nuit
Walmart Canada
Shawinigan, QC
Full-time
…environment. In this role, you lead and support the overnight team by living Walmart’s values and ensuring shelves are stocked, displays are set, and the store is well‑presented for…
Added 7 hours ago
Assistant Store Manager - Masonville
Lindt & Sprüngli (Canada), Inc
ON · Ontario, Canada
Full-time
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than…
Added 7 hours ago
Gérant(e) de Magasin/Retail Store Manager - Place Ste-Foy
Lindt & Sprüngli (Canada), Inc
Quebec, QC
Full-time
Lindt & Sprüngli est reconnue comme un leader sur le marché du chocolat haut de gamme, proposant une large sélection de produits dans plus de 120 pays à travers le monde. Au cours de ses…
Added 12 hours ago
Clerk/Cashier
Co-op
SK · Debden, SK
Full-time
Receive, price and display merchandise as required as specified by the team leader.
Added 12 hours ago
Material Handler 3P - 2nd Shift
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
Full-time
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world…
Added 12 hours ago
Senior Manager, Supply Chain Management
Walmart Canada
Mississauga, ON
Full-time
…Collaboration with cross-functional teams, such as finance, merchandise planning, merchandising, and operations, is essential in developing and executing these…
Added 12 hours ago
Material Handler 3P - 2nd Shift
Rockwell Automation
Cambridge, ON
Full-time
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world…
Added 12 hours ago
Assistant Store Manager, Ontario Mills
True Religion
Burpee and Mills, ON
$22 to $24 USD / hour
Full-time
You are a hands-on retail leader who thrives on the sales floor and enjoys coaching teams to succeed. You bring a positive, solutions-oriented mindset and lead with energy, integrity, and…
Added 13 hours ago
Parts person
Williams Machinery
Terrace, BC
Full-time
Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted leader for over 120…
Added 14 hours ago
Marketing Coordinator
Voyageur Aviation
North Bay, ON
Full-time
If you are a safety-focused aviation leader who is passionate about people, operational excellence, and delivering high-quality maintenance solutions, we encourage you to apply and become…
Added 14 hours ago
Retail Customer Service Lead
PetSmart
Calgary, AB
Full-time
PetSmart does Anything for Pets – JOIN OUR TEAM!
Added 14 hours ago
Manager, Visual Merchandising & Brand Standards (ON)
Canadian Industries Limited
Vaughan, ON
Full-time
Build and maintain planograms for all in-store categories, tiered by store format and trade mix, in partnership with the Sundries Category Manager and Store Operations team.
Added 14 hours ago
Operations Support Associate
Ralph Lauren
Richmond, BC
Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 14 hours ago
Warehouse Clerk
Vast auto Distribution
Ottawa, ON
Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates…
Added 15 hours ago
Retail Operations Lead
PetSmart
New Glasgow, NS
Full-time
PetSmart does Anything for Pets – JOIN OUR TEAM!
Added 15 hours ago
Pet Groomer & Salon Trainer
PetSmart
Calgary, AB
Full-time
PetSmart does Anything for Pets – JOIN OUR TEAM!
Added 16 hours ago
Retail Operations Supervisor
Staples Retail
Canada
Full-time
…continuous improvement ensures high performance and adherence to merchandise and brand…
Added 16 hours ago
Keyholder
QE Home
Victoria, BC
Part-time
Join QE Home's passionate retail team and become part of a Canadian company known for comfort, quality, and care. As a Keyholder, you'll be a trusted leader who supports management in…
Added 20 hours ago
Store Leader
Activate Games
Dartmouth, NS
Full-time
This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?
Added 20 hours ago
Order Picker
Patrick Morin
Limoges, ON
Full-time
Recently acquired by Patrick Morin, Bonhomme PRO is a regional leader in construction materials, with four branches in the Outaouais region and Ontario. Founded in 1898, the company stands…
Added 20 hours ago
Yard Clerk
Patrick Morin
Rockland, ON
Full-time
Recently acquired by Patrick Morin, Bonhomme Bytown INC is a regional leader in building materials, with 4 branches in the Outaouais and Ontario regions. Founded in 1898, the company stands…
Added 21 hours ago
Guest Service Representative (Part Time, Contract)
BGO Real Estate
Victoria, BC
Part-time
We are looking for an enthusiastic individual to join our Guest Services team. Our successful candidate will have a passion for customer service and the ability to remain professional and…
Added 22 hours ago
Shift Lead (Contract)
Workwear Outfitters
Delta, BC
Full-time
…of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a…

PetSmart

Retail Operations Lead

New Glasgow, NS, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 2+ years of retail supervisory experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Operations Lead

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience:

Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Completes monthly live cycle counts, addresses discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

Qualifications

2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Apply About employer

More about this job

Responsibilities

Lead and support store associates while coordinating merchandising, inventory, point-of-sale operations, and store opening or closing activities. Maintain store standards and ensure pets receive appropriate care and customers have a positive in-store and online order experience.

Requirements

Requires at least two years of retail supervisory experience in a customer-focused environment, full-time availability, and flexibility to work evenings, weekends, and holidays. Candidates should have computer proficiency, strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Supervision
People Leadership
Associate Training And Coaching
Merchandising
Inventory Management
Sales Trend Analysis
Point-Of-Sale Operations
Cash Handling
Pet Care
Store Opening And Closing
Customer Service
Communication
Organization
Attention To Detail
Problem Solving Under Pressure
Computer Proficiency

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Retail Supervision
People Leadership
Associate Development
Training
Onboarding
Mentoring
Coaching
Merchandising
Inventory Management
Inventory Audits
Sales Trends
Stock Replenishment
Markdowns
Point-Of-Sale Systems
Cash Transactions
Store Opening And Closing
Promotional Displays
Customer Experience
Online Order Pickup
Ship From Store
Pet Care
Animal Health And Safety
Quarantine Procedures
Policies And Procedures
Code Of Ethics
Performance Feedback
Task Delegation
Store Standards

Report this job