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Added 3 hours ago
AR
Porter
Atria Retirement Canada - Longlake Chateau
Nanaimo, BC · BC-Nanaimo
- Part-time
Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
Added 4 hours ago
Childcare Cook
Upper Canada Child Care
Vaughan, ON
Pay Range: $20.06 - $22.93 /hour, plus full-time benefit package (including dental, health and travel insurance), 10 paid personal days plus paid vacation time.
Added 5 hours ago
D
Cleaning Supervisor
Dexterra
Toronto, ON
- Up to $48,000 CAD / year
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 5 hours ago
ET
HET Journeyman Mechanic – Element Technical Services
Element Technical Services
Calgary, AB
- Full-time
and maintenance on heavy equipment to maximize safe and productive operations
Added 9 hours ago
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Customer Planner - eScope
Nova Scotia Power
NS · Sackville, Nova Scotia
- Full-time
Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective…
Added 9 hours ago
TL
Baxters Landing - Supervisor
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Oshawa, ON
- Full-time
The ideal Front of House Supervisor has excellent communications skills and the ability to motivate and direct others. As a your primary focus will be to manage all marketing programs for…
Added 13 hours ago
Baxters Landing - Supervisor
Recipe Unlimited
Oshawa, ON
The ideal Front of House Supervisor has excellent communications skills and the ability to motivate and direct others. As a your primary focus will be to manage all marketing programs for…
Added 17 hours ago
KD
Opérateur de Production | Production Operator
Keurig Dr Pepper Canada
Montreal, QC
- $28.4 CAD / hour
- Full-time
Collaborer avec l'équipe de maintenance pour résoudre les problèmes techniques.
Added 22 hours ago
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Building Operator Tech 3
BGIS
Borden, ON
- Full-time
Reporting to the manager/supervisor, the Building Operator is responsible for performing maintenance, routine and on-demand services. The incumbent will also be required to perform other…
Added 23 hours ago
Assistant Resident Manager (Eastern ON)
Realstar
Brockville, ON
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Added 23 hours ago
Assistant Resident Manager Team (Sherbrooke)
Realstar
Sherbrooke, QC
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Added 23 hours ago
Assistant Resident Manager (Sherbrooke)
Realstar
Sherbrooke, QC
Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
Added 1 day ago
GH
General Support Agent
Germain Hôtels
Montreal, QC
- Full-time
A percentage of the group insurance is paid by the employer for full time employees
Added 1 day ago
PH
Housekeeping Aide, New St Paul's Hospital
Providence Healthcare
Vancouver, BC
- Other
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Added 1 day ago
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Event Staff - Calgary Sports & Entertainment
Reimagined Parking
Calgary, AB
- $18 CAD / hour
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Identify and report parking equipment deficiencies and safety concerns to direct supervisor
Added 1 day ago
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Senior Parking Manager
Reimagined Parking
Vancouver, BC
- $45,500 CAD / year
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The Senior Parking Manager ensures the safe and efficient parking operations, while delivering a service that exceeds our customer/client’s expectations. The Senior Parking Manager is…
Added 1 day ago
RP
Maintenance Staff - Calgary
Reimagined Parking
Calgary, AB
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- Full-time
The Maintenance staff works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.
Added 1 day ago
R
Assistant Resident Manager - Full-time
Realstar
St. Catharines, ON
- Full-time
Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
Added 1 day ago
Laboratory Assistant
ALS
Calgary, AB · CAN - AB - Calgary
Perform instrument/equipment calibration, maintenance and repair as required;
Added 1 day ago
General Labourer
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Under general supervision, the General Labourer performs manual labour duties involved in all municipal operations. This position may be assigned to any operational department for short or…
Added 1 day ago
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Regional Municipality of Wood Buffalo
Fort McMurray, AB
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Added 1 day ago
Transit Operator
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Fort McMurray, AB
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Added 1 day ago
Light Equipment Operator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
The incumbent operates and performs maintenance using assigned light equipment including, but not limited to, dump trucks/tandem trucks, flusher trucks, water trucks, sanders, street…
Added 1 day ago
Light Equipment Operator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
The incumbent operates and performs maintenance using assigned light equipment including, but not limited to, dump trucks/tandem trucks, flusher trucks, water trucks, sanders, street…
Added 1 day ago
AU
Security Supervisor
Allied Universal
Whitby, ON
- $18 to $19 CAD / hour
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…assistance programs, company discounts, perks and more for most full-time…

PetSmart

Retail Operations Lead

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Experience: 2+ years of retail supervisory experience in a customer-focused environment.
Posting language: English
Posted: Oct 3, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Operations Lead

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience:

Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Completes monthly live cycle counts, addresses discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

Qualifications

2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead day-to-day retail operations, including merchandising, inventory audits and replenishment, point-of-sale transactions, store standards, and opening or closing procedures. Guide and develop associates while ensuring pets receive proper care and customers have a positive in-store and online order experience.

Requirements

Requires at least two years of retail supervisory experience in a customer-focused environment, full-time availability, and flexibility to work evenings, weekends, and holidays. Candidates should be proficient with computer applications and have strong communication, organizational, and detail-oriented skills, with the ability to remain composed under pressure.

Skills

Retail Supervision
People Leadership
Associate Training And Coaching
Merchandising
Inventory Management
Sales Trend Analysis
Point-Of-Sale Operations
Cash Handling
Pet Care
Customer Service
Store Opening And Closing
Task Delegation
Communication
Organization
Attention To Detail
Problem Solving Under Pressure

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Merchandising
Inventory Management
Inventory Audits
Live Cycle Counts
Stock Replenishment
Markdowns
Sales Trends
Point-Of-Sale Systems
Cash Transactions
Store Opening And Closing
Associate Onboarding
Training
Mentoring
Coaching
Performance Feedback
Task Delegation
Policies And Procedures
Code Of Ethics
Pet Care
Animal Health And Safety
Online Order Pickup
Ship From Store
Seasonal Displays
Promotional Setups

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