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Added 16 mins ago
TH
Merchandising Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Full-time
Merchandising Supervisors direct the priorities of the associate based on directives of the Merchandising Execution Manager. Tasks & Responsibilities. Supervise, coach, train & develop…
Added 31 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Vaughan, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 31 mins ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Woodbridge, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 46 mins ago
TT
Retail Full Time Merchandise Processing Coordinator-Winners/Homesense Georgetown
The TJX Companies, Inc.
Georgetown, ON
- Full-time
CAN Winners Store 0387 Georgetown ONHourly range: $19.95-$24.94 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate…
Added 1 hour ago
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DoorDash Canada
Toronto, ON
Health benefits starting day 1 for full-time employees
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Winnipeg, MB
- Part-time
Performance bonuses (in-store sales or management position);
Added 1 hour ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Winnipeg, MB
- Full-time
Performance bonuses (in-store sales or management position)
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Lethbridge, AB
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Added 1 hour ago
LC
Pharmacist, Hourly Part Time Evening
Loblaw Companies Limited
Uxbridge, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
AB · Edmonton, AB
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Performance bonuses (in-store sales or management position);
Added 1 hour ago
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La Vie En Rose
Regina, SK
- Full-time
Performance bonuses (in-store sales or management position)
Added 1 hour ago
TT
Retail Store Coordinator Full Time HomeSense - Richmond Square
The TJX Companies, Inc.
Calgary, AB
- Full-time
CAN Homesense Store 0153 Calgary ABHourly range: $17.00-$21.25 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate…
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Uxbridge, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
TH
Department Supervisor : Full Time - TUSCANY
The Home Depot
Canada
- Full-time
Health and Dental Benefits for Full Time associates
Added 1 hour ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Mississauga, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 1 hour ago
TA
QC - SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
LaSalle, QC
- Part-time
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Added 1 hour ago
AG
Costco Roadshow Brand Ambassador
Acosta Group
Toronto, ON
- Contract
You will drive sales by partnering with store team members, engaging with customers, and being the driving force behind making the brand stand out.
Added 1 hour ago
P
Retail Operations Lead
PetSmart
Guelph, ON
- Full-time
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Added 2 hours ago
Sales Associate - Kildonan Place Winnipeg
Rogers Communications
Winnipeg, MB
…commitment to doing what’s right for our customers needs, every…
Added 2 hours ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
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Laura Canada
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Join our team to achieve your full career potential!
Added 2 hours ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Lethbridge, AB
Performance bonuses (in-store sales or management position);
Added 2 hours ago
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Performance bonuses (in-store sales or management position);

PetSmart

Retail Operations Lead

Guelph, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 2+ years of retail supervisory experience in a customer-focused environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Operations Lead

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience:

Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Completes monthly live cycle counts, addresses discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

Qualifications

2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead and support store associates through training, coaching, task delegation, and acting as the leader on duty. Oversee merchandising, inventory, store standards, transactions, online order experiences, and the health and care of store pets.

Requirements

Requires at least two years of retail supervisory experience in a customer-focused environment, full-time availability with flexibility for evenings, weekends, and holidays, and proficiency with computer applications. Candidates should have strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Supervision
People Leadership
Associate Training And Coaching
Merchandising
Inventory Management
Sales Trend Analysis
Point-Of-Sale Operations
Cash Handling
Customer Service
Pet Care
Store Opening And Closing
Task Delegation
Communication
Organization
Attention To Detail
Computer Proficiency

Benefits

Paid Weekly
Health And Wellness Benefits
Group Registered Retirement Plan With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Merchandising
Inventory Management
Product Placement
Seasonal Displays
Promotional Setups
Inventory Audits
Sales Trends
Stock Replenishment
Markdowns
Point-Of-Sale Systems
Cash Transactions
Store Opening And Closing
Live Cycle Counts
Online Order Pickup
Ship From Store
Pet Care
Animal Health And Safety
Quarantine
Policies And Procedures
Code Of Ethics
Associate Onboarding
Coaching
Performance Feedback
Customer Experience
Retail Supervision

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