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Added 2 months ago
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Yorkton, Saskatchewan
Part-time
Receives merchandise in accordance with the receiving policies and procedures
Added 14 days ago
Sales Manager
Aaron Sales And Leasing
Red Deer, AB
Part-time
…agreements, process renewal payments and physically handle merchandise to ensure our showroom floors are well maintained, priced and merchandised within our…
Added 21 days ago
Store Associate
Dollarama
Orangeville, ON
Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 13 days ago
Retail Key Holder-Station Mall
Bath & Body Works
Sault Ste. Marie, ON
$20.6 USD / hour
Part-time
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career…
Added 13 days ago
Retail Customer Service Lead
PetSmart
Timmins, ON
Full-time
…of people and pets and store cleanliness, merchandising and associate…
Added 13 days ago
Retail Customer Service Lead
PetSmart
Chatham-Kent, ON · Chatham, ON
Full-time
…of people and pets and store cleanliness, merchandising and associate…
Added 15 days ago
Delivery Driver (Non CDL) Canada
HD Supply
Toronto, ON · Etobicoke, Ontario
Full-time
Delivers merchandise to customers and contacts customers if they are not present.
Added 14 days ago
Cashier
Avolta
Mississauga, ON
This Retail Cashier/Sales Associate Job Is For You, If You Enjoy:
Added 13 days ago
Retail Operations Manager
PetSmart
Ottawa, ON · Nepean, ON
Full-time
Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate…
Added 13 days ago
Retail Operations Manager
PetSmart
Orleans, ON
Full-time
Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate…
Added 13 days ago
Retail Customer Service Lead
PetSmart
St. Albert, AB
Full-time
…of people and pets and store cleanliness, merchandising and associate…
Added 13 days ago
Loss Prevention Specialist Full Time (MONCTON)
The Home Depot Canada
Moncton, NB
Full-time
…processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned with store…
Added 13 days ago
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Moncton, NB
Full-time
…processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned with store…
Added 13 days ago
Lead Stock Associate, Vancouver
alexanderwang llc.
Vancouver, BC
Full-time
The Lead Stock Associate role is responsible for overseeing all back of house activity to company standard in Alexander Wang retail locations. The role is directly responsible for stockroom…
Added 1 month ago
(CAN) Food & Consumables Coach
Walmart Canada
Slave Lake, AB
Full-time
…Associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards within Company policies and guidelines.…
Added 13 days ago
General Merchandise Team Lead
Walmart Canada
Port Perry, ON
Full-time
Position Summary...Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and…
Added 13 days ago
(CAN) General Merchandise Associate
Walmart Canada
Mount Pearl, NL
Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 13 days ago
General Merchandise Associate
Walmart Canada
Ottawa, ON · Kanata, ON
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 14 days ago
Sales Manager
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
…agreements, process renewal payments and physically handle merchandise to ensure our showroom floors are well maintained, priced and merchandised within our…
Added 2 months ago
(CAN) General Merchandise Associate
Walmart
Airdrie, Alberta
Part-time
Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer…
Added 2 months ago
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, British Columbia
Part-time
Receives merchandise in accordance with the receiving policies and procedures
Added 2 months ago
General Merchandise Associate
Walmart
Toronto, Ontario
Part-time
Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer…
Added 2 months ago
(CAN) Overnight Remodel Associate
Walmart
Calgary, Alberta
Part-time
An overnight remodel associate works with the Overnight Remodel Manager to establish standards in newly renovated departments. They complete modulars, ensure high-ticket merchandise is…
Added 2 months ago
(CAN) Stock Unloader Department Manager
Walmart
Alma, Quebec
Full-time
3. Unloading and sorting general merchandise trailers and completing live unloading of other types of merchandise.
Added 2 months ago
(CAN) Stock Unloader Associate
Walmart
Quebec, Quebec
Full-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…

PetSmart

Retail Operations Manager

Ottawa, ON, Canada
Nepean, ON, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Experience: 3+ years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 9, 2026

Apply About employer

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Original job description

PetSmart does Anything for – JOIN OUR TEAM!

Retail Operations Manager

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
Identifies and reacts to sales trends through analysis and merchandising activities.
Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.

Expense Management:

Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Analyzes inventory management reporting to identify trends, opportunities, and root causes.
Manages expenses such as labor and supplies, as well as any other relevant store metrics.
Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.

Qualifications

3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory Responsibilities

Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.

Essential Physical Demands And Work Environment

Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

The Retail Operations Manager is responsible for driving operational excellence through merchandising, inventory management, and pet care oversight. They lead and coach associates while managing financial outcomes and ensuring a safe, organized store environment.

Requirements

Candidates must have over 3 years of retail leadership or customer-focused experience and proficiency in computer applications. Full-time availability is required, including flexibility to work evenings, weekends, and holidays.

Skills

Retail Leadership
Inventory Management
Merchandising
People Management
Financial Analysis
Operational Excellence
Staffing Coordination
Customer Service
P&L Management
Conflict Resolution
Training and Development
Compliance Management
Vendor Relations
Time Management
Organizational Skills
Communication Skills

Benefits

Paid Weekly
Health & Wellness Benefits
Group Registered Retirement Plan (RRSP) with company match
Paid Time off
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Inventory Accuracy
Planogram
P&L
Shrink Targets
Merchandising
Pet Care
Labor Management
Succession Planning
Buy Online Pick Up In Store
Ship From Store
Compliance
Code of Ethics
Staffing
Retail Management

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