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PetSmart

Retail Store Manager

Surrey, BC, Canada

Apply on careers.petsmart.com About employer

Applications open in a new tab.

Job details

Experience: 4-6 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Mar 16, 2015

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Store Manager

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid bi-weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
Accountable for accurate and appropriate staffing and scheduling.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
Cascades information to associates and adjusts team priorities to meet goals and commitments.
Ensures continued alignment and responds effectively to a changing environment.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Accountable to ensuring all associate reviews are delivered on time.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
Evaluates operations and seeks opportunities to continuously improve processes and services.
Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
Communicates business and financial objectives to other leaders within the store.
Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management:

Deliver corporate strategy and profitability goals by executing the direction set leadership.
Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Accountable for staffing the entire store and creating, maintaining, and posting schedules in scheduling software, including managing applicable system settings.
Accountable for processing payroll weekly and managing labor within a budget.
Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
Accountable to run store related errands to support store needs.

Qualifications

4-6 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Essential physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

*This job posting does not have an application deadline. Applications are reviewed on an ongoing basis, and our Hiring Managers actively engage with qualified candidates.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

Apply on careers.petsmart.com About employer

More about this job

Responsibilities

The Retail Store Manager at PetSmart will lead and develop store associates, hire and coach the team, and set schedules. They will run daily store operations, deliver exceptional service to pet parents, manage labour and budgets, and ensure a safe environment for people and animals.

Requirements

PetSmart needs candidates with 4 to 6 years of retail leadership or customer-focused experience. Candidates must be full-time, available for evenings, weekends and holidays, proficient with computer applications, and strong in communication, organization and staying composed under pressure.

Skills

Retail management
People leadership
Recruiting and hiring
Coaching and performance management
Staff scheduling
Labour management
Payroll processing
Budget management
P&L management
Inventory management
Loss prevention
Customer service
Conflict resolution
Process improvement
Store operations
Reporting and analysis
Scheduling software
Microsoft Office
Written and verbal communication
Organization and attention to detail
Animal handling
Health and safety compliance

Benefits

Paid bi-weekly pay
Health and wellness benefits
Group RRSP with company match
Paid time off for full-time associates
Associate discounts
Tuition assistance
Career pathing
Development opportunities

Keywords

retail store manager
store leader
retail management
store operations
people leadership
staffing
scheduling
payroll
inventory management
P&L
shrink
labour management
pet retail
customer experience
loss prevention
pet care
associate development
store safety
Microsoft Office
scheduling software

Seniority

Mid level

Perks

Generous paid time off
Retirement plan
Tuition support
Employee discount
Wellness program

Tools

scheduling software
Voice of Associate tool
inventory management tools

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Work requirements

Jobs in Canada