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PetSmart

Retail Store Manager

Charlottetown, PE, Canada

Job type: Full-time
Experience: 4-6 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 23, 2026

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Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members - whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid bi-weekly
Health & Wellness Benefits*
Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
Accountable for accurate and appropriate staffing and scheduling.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
Cascades information to associates and adjusts team priorities to meet goals and commitments.
Ensures continued alignment and responds effectively to a changing environment.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Accountable to ensuring all associate reviews are delivered on time.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
Evaluates operations and seeks opportunities to continuously improve processes and services.
Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
Communicates business and financial objectives to other leaders within the store.
Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management:

Deliver corporate strategy and profitability goals by executing the direction set leadership.
Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Accountable for staffing the entire store and creating, maintaining, and posting schedules in scheduling software, including managing applicable system settings.
Accountable for processing payroll weekly and managing labor within a budget.
Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
Accountable to run store related errands to support store needs.

Qualifications

4-6 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

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More about this job

Responsibilities

Lead store operations, associate management, and the experience of pet parents while ensuring the safety and well-being of pets, associates, and customers. Deliver business and financial goals by managing staffing, schedules, payroll, inventory, expenses, service standards, and operational compliance.

Requirements

Requires 4–6 years of retail leadership or experience in a customer-focused environment, full-time availability, and flexibility to work evenings, weekends, and holidays. Candidates should have computer proficiency, strong communication and organizational skills, attention to detail, and the ability to remain composed under pressure.

Skills

Retail Leadership
People Management
Recruiting and Hiring
Coaching and Associate Development
Staffing and Scheduling
Customer Service
Pet Safety and Care
Store Operations
Business and Financial Management
Sales and Shrink Management
Labor and Expense Management
Inventory Management
Communication
Problem-Solving Under Pressure
Organization and Attention to Detail
Policy and Procedure Compliance

Benefits

Health and Wellness Benefits
Group Registered Retirement Plan (RRSP) With Company Match
Paid Time Off
Associate Discounts
Tuition Assistance
Career Pathing
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Leadership
Store Management
People Leadership
Recruiting
Interviewing
Hiring
Coaching
Associate Development
Staffing
Scheduling Software
Payroll Processing
Labor Management
Store Operations
Pet Parent Experience
Customer Service
Pet Safety
Inventory Management
Profitability
Sales Targets
Shrink Targets
P&L
Expense Management
Reporting
Work Orders
Code of Ethics
Policies and Procedures
Community Events
Adoption Groups
Safety Practices
Succession Planning

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