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Added 2 mins ago
UO
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Pfaff Automotive Partners Inc.

Financial Services Specialist

Markham, ON, Canada

$100,000+ annual earning opportunity for a strong performer · Full-time

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Job details

Pay: $100,000+ annual earning opportunity for a strong performer
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Financial Services Specialist

BMW Markham, Markham, ON L3R 5M2

Financial Services Specialist

Drive Your F&I Career Forward with Pfaff Automotive

BMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team.

This is a unique opportunity for a proven automotive F&I professional who thrives on building value, overcoming objections, and closing sales while delivering a premium customer experience.

This is not a traditional in-dealership F&I Manager position. The Financial Services Specialist will primarily conduct scheduled customer consultations by phone and video, presenting protection products and F&I solutions and successfully closing sales through these channels.

Please note: References to “remote” consultations in this posting refer specifically to customer interactions conducted by phone and video. The work-location arrangement for this position should not be characterized as remote at this time.

Our dealership team will manage document verification, contracts, signatures, and funding, allowing you to focus on customer engagement, identifying opportunities, building value, and maximizing F&I product sales.

What You’ll Do

Conduct scheduled F&I customer consultations by phone and video
Review available customer and sales opportunities each day and prioritize follow-up activity
Present protection products and F&I solutions based on individual customer needs
Build value and confidently communicate product features and benefits
Handle customer questions, overcome objections, and close F&I product sales
Follow up on customer opportunities where appointments were not booked or scheduled consultations were not completed
Re-engage customers as appropriate to maximize available F&I sales opportunities
Track product sales through the store handoff process to support visibility and follow-through
Partner closely with the dealership team to ensure a smooth handoff following each customer consultation
Consistently work toward established sales, gross profit, and product penetration objectives
Maintain accurate customer, appointment, follow-up, and sales information
Deliver a professional, premium customer experience throughout every interaction

What You'll Bring

We are seeking a strong automotive Business Manager/F&I professional with proven, measurable sales results.

Successful candidates should be prepared to demonstrate performance in areas such as:

Proven automotive F&I sales experience
Strong gross profit per vehicle results
Demonstrated product penetration performance
Consistent deal volume
Proven ability to meet or exceed F&I sales targets
Experience engaging and closing customers through phone, video, or similar consultation channels
Exceptional objection-handling and closing skills
Strong follow-up skills with the ability to capitalize on missed or incomplete opportunities
Excellent communication and customer relationship-building abilities
Solid knowledge of automotive F&I and protection products
Ability to independently manage opportunities, appointments, follow-ups, and sales activity in a results-driven environment

Please note: Strong F&I administrative or paperwork experience alone is not sufficient for this position. We are seeking a proven sales-focused F&I professional who can demonstrate the ability to identify opportunities, build value, overcome objections, follow up effectively, and close business.

Schedule

Candidates must have flexibility to work:

Afternoons
Evenings
Saturdays

Total Rewards

BMW & MINI Markham offers a comprehensive benefits package designed to support you and your family, with options that include:

$100,000+ annual earning opportunity for a strong performer
Medical, Dental and Vision Plans
Paid Holidays & PTO
Disability Coverage
Life Insurance
RRSP Plans
Employee Stock Purchase Plan
Professional Development & Growth Opportunities
Vehicle Purchase Discounts
Employee Assistance & Wellness Programs

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Key Words: Automotive, F&I, Finance Manager, Finance Director, Lead F&I, Finance Lead, Automotive Finance Manager, F&I Manager, Finance & Insurance Manager, F&I Director, Business Manager, Automotive Business Manager, Dealership Finance Manager, Finance and Insurance Manager, Sales & Finance Manager, Automotive Financial Service Manager, Business Office Manager, Subprime Finance Manager, Prime Finance Manager, F/I Manager, Sub -Prime Manager, Subprime

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More about this job

Responsibilities

Conduct scheduled customer consultations via phone and video to present and sell F&I protection products. Partner with the dealership team to ensure smooth contract processing and maximize sales opportunities.

Requirements

Requires proven automotive F&I sales experience with a track record of meeting sales targets and gross profit goals. Candidates must possess strong communication skills and the ability to effectively handle objections and close sales.

Skills

Automotive F&I
Sales
Customer engagement
Objection handling
Closing sales
Product presentation
Communication
Relationship building
Follow-up
Financial services
Dealership operations
Product penetration
Gross profit management
Consultative sales

Benefits

Medical plan
Dental plan
Vision plan
Paid holidays
Paid time off
Disability coverage
Life insurance
RRSP plans
Employee stock purchase plan
Professional development
Vehicle purchase discounts
Employee assistance program
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Automotive
F&I
Finance Manager
Business Manager
Sales
Financial Services
Dealership
Protection Products
Customer Experience
Consultation
Gross Profit
Product Penetration
Contracting
Funding
BMW
MINI
Pfaff Automotive

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