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Added 23 mins ago
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Pfaff Automotive Partners Inc.

Service Advisor

Guelph, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of experience as Service Advisor in automotive field
Posting language: English
Posted: Sep 4, 2026

Original job description

Service Advisor

Pfaff Subaru, Guelph, ON N1K 0A4

At Pfaff Subaru, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Our dealership has been recognized by Automotive News Canada as a Best Dealership to Work for FOUR consecutive years in a row. This reflects our strong culture and leadership!

You will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, apply now and become an essential part of our team!

Duties and Responsibilities

Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.

Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Creates/opens work orders for new customers and service; closes orders as appropriate.

Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.

Provides quotes or estimates to customers regarding service needed.

Advises customers of current status of their vehicle as well as any additional work that may be required.

Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Skills and Qualifications

2+ years of experience as Service Advisor in automotive field

CDK software experience.

Aptitude for numbers.
Proficient with computer environments including Microsoft Office, Internet Explorer, Outlook
Excellent interpersonal, communication, and customer service skills
Ability to work cohesively with employees and managers as part of a team.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Valid Driver’s License and a clean driver’s abstract.

The Rewards:

Competitive Compensation - Earning potential: $65,000 - $98,000 includes performance based bonus

Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.

Track Days and Team/Store Events - aligned with one of core values, Have Fun! we have annual track days and store events to bring everyone together

Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

Vacancy: This is an additional role.

Schedule: Times vary, 8 hour shifts, full-time

Location: Onsite in Guelph, Ontario

Reports to: Service Manager

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

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More about this job

Responsibilities

The Service Advisor is responsible for assisting customers with service requirements, scheduling appointments, and managing work orders. They also provide accurate quotes, communicate vehicle status updates, and handle customer inquiries to ensure high satisfaction.

Requirements

Candidates must have at least 2 years of experience as a Service Advisor in the automotive field and proficiency with CDK software. A valid driver's license with a clean abstract and strong computer skills are also required.

Skills

Customer service
Automotive service
Problem-solving
Communication skills
CDK software
Microsoft Office
Outlook
Invoicing
Scheduling
Data entry
Interpersonal skills
Time management

Benefits

Health insurance
Dental insurance
Long-term disability insurance
Life insurance
Stock purchase program
Track days
Team events

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Customer Service
CDK Software
Microsoft Office
Outlook
Work Orders
Invoicing
Scheduling
Vehicle Maintenance
Repair Process
Problem-solving
Communication
Driver's License
Dealership
Performance Bonus
Stock Purchase Program
Full-time

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