Service Advisor

Service Advisor

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Pfaff Subaru, Guelph, ON N1K 0A4

At Pfaff Subaru, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Our dealership has been recognized by Automotive News Canada as a Best Dealership to Work for FOUR consecutive years in a row. This reflects our strong culture and leadership!

You will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, apply now and become an essential part of our team!

Duties and Responsibilities  

• Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.

• Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

• Creates/opens work orders for new customers and service; closes orders as appropriate.

• Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.

• Provides quotes or estimates to customers regarding service needed.

• Advises customers of current status of their vehicle as well as any additional work that may be required.

• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Skills and Qualifications   

• 2+ years of experience as Service Advisor in automotive field

• CDK software experience.

• Aptitude for numbers.

• Proficient with computer environments including Microsoft Office, Internet Explorer, Outlook

• Excellent interpersonal, communication, and customer service skills

• Ability to work cohesively with employees and managers as part of a team.

• Ability to work efficiently and effectively under pressure with simultaneous deadlines.

• Valid Driver’s License and a clean driver’s abstract.

The Rewards:

• Competitive Compensation - Earning potential: $65,000 - $98,000 includes performance based bonus

• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.   

• Track Days and Team/Store Events - aligned with one of core values, Have Fun! we have annual track days and store events to bring everyone together

• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.   

• Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.   

Vacancy: This is an additional role.

Schedule: Times vary, 8 hour shifts, full-time

Location: Onsite in Guelph, Ontario

Reports to: Service Manager

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process    

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.